1. The rules for The Exchange can be found here. Please read and follow them.
  2. BladeForums has ZERO TOLERANCE for extremism or calls of violence. We request your assistance dealing with this as we do not want to see the site shut down due to violent threats. Please see this thread here in Tech Support: https://www.bladeforums.com/threads/bladeforums-has-a-zero-tolerance-policy-towards-threats-of-violence-extremism-be-warned.1769537/

Bad "Unregistered" Rockstead knives: Your warranty is VOID.

Discussion in 'FEEDBACK: The Good, The Bad, The Ugly!' started by WValtakis, Jun 23, 2020.

  1. WValtakis

    WValtakis Hand Engraving, Anodizing and Embellishment Knifemaker / Craftsman / Service Provider

    May 29, 2004
    I've been seeing a lot of these pop up for sale recently, I feel the need to clarify Rockstead's policy regarding registering/warranty from my own personal experience. Rockstead's warranty is valid ONLY for the original purchaser, and ONLY when purchased through an authorized dealer. Rockstead actively looks for knives on the secondary market online, and will deny warranty for anyone who cannot show original purchase from an AD.

    TLDR: "Unregistered" means absolutely nothing in regards to Rockstead knives purchased on the secondary market.
     
  2. Lance Leon

    Lance Leon Gold Member Gold Member

    871
    May 3, 2017
    Well that's good to know. I don't own a Rockstead, but certainly won't be getting one in the future - a knife is only as good as it's maker's/manufacturer's warranty.
     
  3. Steven65

    Steven65 Traditional Hog Platinum Member

    Mar 11, 2008
    Thank you for pointing this out. I had no idea.

    It completely dissuades me from ever buying a Rockstead as the resale value automatically plummets since it no longer has a warranty when re-sold even if it is unused.

    One of the reasons I am such a Busse fan is that their warranty is bullet proof. Other manufacturers could learn a thing or two from them.
     
  4. KELAMA

    KELAMA Gold Member Gold Member

    Jun 28, 2013
    ^ Thank you for pointing this out. :thumbsup:

    I have seen a couple of these, "unregistered" Rockstead sales, posted recently. The "unregistered" part, made me wonder: if this did in fact, affect the factory warranty? :confused:

    I'm not a big, Rockstead Knives fan, but just yesterday, somebody listed a used, rather expensive Rockstead knife on another forum, at a substantial discount, which prompted me to do some research on that particular $2k model.

    What I find crazy, is this part of information that you shared:
    "Rockstead actively looks for knives on the secondary market online, and will deny warranty for anyone who cannot show original purchase from an AD."

    ^ At their $$$$ price point, I'd personally never purchase one of their knives on the secondary market, knowing their factory warranty has in fact, been voided. :thumbsdown:
     
  5. KingMC

    KingMC The Pun-isher Super Mod Moderator Platinum Member

    Jul 25, 2014
    That eye-searing yellow text you use is nigh unreadable on the standard white forum layout, for the sake of all user's retinas please consider using a different color to accentuate your points.
     
    marrenmiller, mitch13, Lee D and 28 others like this.
  6. AndreLinoge

    AndreLinoge Gold Member Gold Member

    620
    Nov 20, 2014
    Wow. That's completely fkd up.

    Use the night mode and the white background wont fry your eyes with as much blue light to begin with, and people's formatting won't be as obtuse.
     
    000Robert and neo71665 like this.
  7. tyyreaun

    tyyreaun Gold Member Gold Member

    Feb 26, 2017
    Lol - I'm currently selling an unregistered Rockstead. I have heard about them doing this, so I edited out the serial number on the photos I posted. Between that, and being able to provide a receipt from the AD to the buyer, at their request, hopefully I can get around their system :p.
     
  8. Quiet

    Quiet "That guy" Platinum Member

    Oct 11, 2013
    You won't, sadly. @WValtakis knows full well how that's going to go down. If you search back, you'll see he posted about a similar situation previously. Everything he's saying here is true.
     
  9. Thomas Linton

    Thomas Linton

    Jun 16, 2003
    "get around"? Trick them into warranting the knife to someone not the original purchaser?
     
  10. MayHemAndHaw

    MayHemAndHaw

    225
    May 5, 2020
    Amazing, no lifetime guarantee on knives costing two grand? You can literally get a used car having hundreds of moving parts and electronics with at least 90 days of warranty for two grand. A knife usually has one moving part and a lot of times less than ten parts overall. I learn something new every day in here.
     
    razorburn, 954Ink and Barrettboy like this.
  11. Lance Leon

    Lance Leon Gold Member Gold Member

    871
    May 3, 2017
    I know you disagree with me on this, but I have no moral qualms with 'tricking' a company into doing something for the second owner that they would have done for the first (so long as all other requirements for warranty service are met). You're free to do otherwise, but bad company policy doesn't get any respect from me.

    *Not that I'd ever knowingly buy a knife or other product from such a company - it's just my feelings on that hypothetical situation.
     
  12. RayseM

    RayseM Gold Member Gold Member

    Feb 18, 2010
    I agree. It's the Rockstead policy that is on shaky ground here and needs to be reconsidered. I think that - "doing something for the second owner that they would have done for the first so long as all other requirements for warranty service are met" is a valid position - and not unscrupulous.
     
  13. WValtakis

    WValtakis Hand Engraving, Anodizing and Embellishment Knifemaker / Craftsman / Service Provider

    May 29, 2004
    As long as the buyer is made fully aware that such schemes may not be successful and they may be denied warranty service, right?
     
    The Aflac Duck and Sharp & Fiery like this.
  14. RayseM

    RayseM Gold Member Gold Member

    Feb 18, 2010
    As long as the buyer has the paperwork and is fully aware of the potential to be denied service - YES. I have to assume that someone looking to buy a Rockstead is of the "buyer beware" mindset.

    DISCLAIMER - My own experience trying to get service from Rockstead was such a cluster F*# that I would never encourage anyone to send a knife back to Rockstead in any case. My viewpoint is suitably tainted. I say they are the "schemers". You want service on your Rockstead find a service provider on BF - YMMV.
     
  15. Josh Rider

    Josh Rider Stuff maker Knifemaker / Craftsman / Service Provider

    Sep 2, 2014
    That’s a pathetic warranty.
    If a diver finds a knife I made at the bottom of a lake broke in half I’m going to warranty and repair it.
     
  16. hhmoore

    hhmoore Gold Member Gold Member

    Feb 7, 2014
    Which lake is it? Local access is pretty limited; so I'm willing to do a roadtrip.
     
  17. hhmoore

    hhmoore Gold Member Gold Member

    Feb 7, 2014
    ;)
     
  18. evltcat

    evltcat Gold Member Gold Member

    Mar 7, 2011
    And Rockstead is now off the table... :mad::thumbsdown::thumbsdown:
    Thanks for the heads up on these shenanigans!!!
     
    mb> and WValtakis like this.
  19. Thomas Linton

    Thomas Linton

    Jun 16, 2003
    As it happens, many knife makers warrant their knives to the original purchaser only.

    Benchmade
    Boker
    Buck
    Gerber
    Mora
    Fallkniven
    CRKT
    TOPS
    KA-BAR
    Taylor
    Chris Reeves
    Ferrium Forge


    AND MANY OTHERS.
     
    Rykjeklut likes this.
  20. Night Rider

    Night Rider Gold Member Gold Member

    Apr 16, 2018
    I have a work around for unreadable color text, I Left click and highlight it. Hope that helps someone. #Nocolortext
     
    Retired UPS Driver likes this.

Share This Page