Bad "Unregistered" Rockstead knives: Your warranty is VOID.

Thomas Linton said:
As it happens, many knife makers warrant their knives to the original purchaser only.

Benchmade
Boker
Buck
Gerber
Mora
Fallkniven
CRKT
TOPS
KA-BAR
Taylor
Chris Reeves
Ferrium Forge


AND MANY OTHERS.
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I don't know about the others, but Ferrum Forge does warranty knives for subsequent owners. Most of my Ferrums are second hand, and I've never had a problem with Elliot and Chris. They simply state on the site that it's at their discretion to charge non-original owners, but I've never had an unreasonable charge from them (and I've owned a lot of Ferrums, several of which have been sent in for modification or touching up).
 
Lance Leon said:
I don't know about the others, but Ferrum Forge does warranty knives for subsequent owners. Most of my Ferrums are second hand, and I've never had a problem with Elliot and Chris. They simply state on the site that it's at their discretion to charge non-original owners, but I've never had an unreasonable charge from them (and I've owned a lot of Ferrums, several of which have been sent in for modification or touching up).
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i take your point, BUT:

"Ferrium Forge
  • If you are the original owner of the knife then we will extend a limited life time warranty on manufacturer defects, that does not include wear and tear, misuse, abuse, or alteration of the knife.
  • If you are not the original owner of the knife we will try to fix any issue, but it is at our discretion whether and how much we need to charge for the repair."
When a repair is at the maker's expense, or at a discounted rate, as a matter of grace, it's not a "warranty." It's discretionary charity.
 
Thomas Linton said:
i take your point, BUT:

"Ferrium Forge
  • If you are the original owner of the knife then we will extend a limited life time warranty on manufacturer defects, that does not include wear and tear, misuse, abuse, or alteration of the knife.
  • If you are not the original owner of the knife we will try to fix any issue, but it is at our discretion whether and how much we need to charge for the repair."
When a repair is at the maker's expense, or at a discounted rate, as a matter of grace, it's not a "warranty." It's discretionary charity.
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Yes but im fairly certain all of those companies have the discretion policy. Does Rockstead? Fairly certain they do not.
 
WValtakis said:
I'll have to get a pic when I get home, but their warranty also does not cover disassembly even though they provided the tool with my Higo-X :rolleyes:
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At that point, it seems like they're just taking extra steps to not have to do warranty work at all.

"Here's the tool to take apart your knife, but you can't use it."
"We do have a warranty service, but you need to be the original owner."
"Oh you've met those two criteria? Well it's going to be at least $60 cause you pay shipping both ways."
 
The Aflac Duck said:
Not necessarily. I own 2 of them and I still expect a good warranty. I’d say most people that have them don’t use them, so the warranty never gets considered.
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I didn't phrase that very well.

More that most buyers aren't getting them to flip in a few months when something new catches their eye.
 
It is a shame that any company has language excluding subsequent owners from receiving the warranty. I feel like there is some legitimate reason that companies might want to at least in writing have that limit but I know of few who in practice enforce any such warranty. I know I have a Wenger watch I never sent in for warranty as when it began having issues I noticed their warranty said authorized dealers and I did not purchase it through one. I can understand the AD piece it helps protect their supply chain and fight counterfeits as such a warranty would encourage purchasing through and AD.
 
WValtakis said:
I'll have to get a pic when I get home, but their warranty also does not cover disassembly even though they provided the tool with my Higo-X :rolleyes:
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Here's the disassembly tool but don't use it. If you do we'll no longer cover the knife but here it is. Right here, conveniently enclosed for your non-use needs that if used gets us off the hook for repairs or replacement. Look at the end of the tool we say not to use, looks like a perfect fit for the screws, yep.. could be anything screwing it up, maybe just lint that anybody could remove or some minor issue that you could fix in seconds and save yourself the hassle of sending it in, BUT we'd like to advise you you shouldn't, and if you do, it'll void the warranty. :confused::mad:
 
Those knives are not at all appealing, and the company sounds awful. No thanks, I will just order something from Buck, GEC or Spyderco.
 
WValtakis said:
I'll have to get a pic when I get home, but their warranty also does not cover disassembly even though they provided the tool with my Higo-X :rolleyes:
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That made me laugh! And gag a little. Good grief.

I work in the manufacturing sector. Believe me when I tell you warranty is priced into a product. So yeah, an expensive knife would be “expensiver” if they offered true lifetime coverage on their high end cutting tool...that most buyers will never use for fear of scratches. I guess.

I did have these on the radar if and when, but I think I will now pass. I respect a company much more who just stands behind their product without the catches and gimmicks. I’m willing to pay a little more for reliability too. Yada yada
 
BP_ said:
Buck is not on that list. They specifically say “the lifetime of the knife” on their website. Their warranty is excellent. :thumbsup:

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I do so try not to guess.

Buck's own description of its warranty is inconsistent (which happens easily unless a single person reviews everything published). They do say "life of the knife," whatever that means. But Buck also says, today, right now:

"All Buck Knives are warranted for the lifetime of the original purchaser against breakage or malfunction caused by defects in materials or workmanship. This applies to normal use for which the knife was intended, not abuse or misuse. Buck Knives will repair or replace any defective Buck knife with the same or comparable model."

https://www.c1k.com/buck/warranty.htm as of June 27, 2020, 7:11 PM EDST.

Now, before you buy the knife on the secondary market, imagine how you are going to prove that the original purchaser is alive, because no one lives "forever." Perhaps you can prove the original purchaser is alive.

What use was the knife "intended" to perform?

AND: "Disassembly of our product for any reason voids our forever [sic] warranty."


I figure if I break one of my Bucks, it's likely my fault. Hasn't happened yet, although I have heavily used my "Duke" since 1986. The only knife I ever broke was my fault - chopping with an ultra thin hollow-ground blade made of relatively hard steel - and into the crotch of a branch at that. :rolleyes: No knife is idiot-proof.

 
Thomas Linton said:
I do so try not to guess.

Buck's own description of its warranty is inconsistent (which happens easily unless a single person reviews everything published). They do say "life of the knife," whatever that means. But Buck also says, today, right now:

"All Buck Knives are warranted for the lifetime of the original purchaser against breakage or malfunction caused by defects in materials or workmanship. This applies to normal use for which the knife was intended, not abuse or misuse. Buck Knives will repair or replace any defective Buck knife with the same or comparable model."

https://www.c1k.com/buck/warranty.htm as of June 27, 2020, 7:11 PM EDST.

Now, before you buy the knife on the secondary market, imagine how you are going to prove that the original purchaser is alive, because no one lives "forever." Perhaps you can prove the original purchaser is alive.

What use was the knife "intended" to perform?

AND: "Disassembly of our product for any reason voids our forever [sic] warranty."


I figure if I break one of my Bucks, it's likely my fault. Hasn't happened yet, although I have heavily used my "Duke" since 1986. The only knife I ever broke was my fault - chopping with an ultra thin hollow-ground blade made of relatively hard steel - and into the crotch of a branch at that. :rolleyes: No knife is idiot-proof.
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Alrighty, since we want to be technical. Your quote states “lifetime of original purchaser,” but, your quote does not state that the original purchaser has to be the “current owner” of said knife in order to have said knife sent in for warranty or repair. :)

I would still argue that Buck has one of the best warranties in the production knife industry. I would also venture to guess that there hasn’t been any issues with anyone sending in an old knife for warranty repair or spa, and Buck requiring them to prove they are original purchaser/owner before any warranty work was done. Maybe @J Hubbard can chime in to clarify. :thumbsup:
 
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