Very Bummed with Spyderco's Warranty (again).

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Hi Michaelmcgo,

Sorry for your frustration.

Please send it to us. Call if to my attention and let me know where you purchased the knife.

sal
 
So-Lo, It appears there is a discrepancy in our viewpoints on this...

Statement 1:
So-Lo said:
You got a great deal on them, and you knew exactly what you was getting ;)
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I will concur that the deal was fair, even with the bent blade on the Native IV. That is why I didn't ask to reverse the trade, but in my defense you described the Native IV as "lightly used Native 4" and made no mention of the off-center blade. I of course am not trying to say anything was ever done wrong, and in no way do I feel wronged by you.

We each get a half point on this one.
Michaelmcgo: 1/2
So-Lo: 1/2

Statement 2:
So-Lo said:
The Native's blade is NOT "bent."
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I am not at work, so I don't have my height gauge or granite inspection table. I do however have a Spyderco Fine benchstone and a dime! I weighted the blade on the pivot with a flashlight, this was more than enough to offset the weight of the blade and cause the bearing surface to sit flush with the stone. I then placed a dime at the tip on either side to show the bend in the blade:
DSC00388.jpg
DSC00389.jpg

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DSC00381.jpg

DSC00386.jpg
DSC00383.jpg

The scientific evidence is clear that the blade is bent, I will be taking this point.
Michaelmcgo: 1 1/2
So-Lo: 1/2

Statement 3:
So-Lo said:
And the Caly 3's never had washers... :cool:
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Yup, I assumed on this one. I thought only the CF models didn't come with washers.

The final score:
Michaelmcgo: 1 1/2
So-Lo: 1 1/2

That was a tight one So-Lo. It's not very often that I have to bust out my calibrated dime! You are a worthy adversary,
 
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Sal Glesser said:
Hi Michaelmcgo,

Sorry for your frustration.

Please send it to us. Call if to my attention and let me know where you purchased the knife.

sal
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Hey Sal,
It's this response that gives me confidence in your company. I understand that I am being picky with this knife, but as I said in the email, about the only thing that bothers me in a nice knife is an off-center blade.

I did not purchase this knife first hand, but acquired it here on Bladeforums from member So-Lo. I understand that most knife companies only warrant the original purchaser, but I could not find anything on your warranty page that lead me to believe the warranty was voided if the knife changed ownership. If I am mistaken, please kindly let me know and I will happily keep the knife.

If the warranty still applies to me (as I assume it does), I will send it in again for repair.

Thank you for your timely response.
 
I recently sent in a Persian 75 because the lockback spring had popped out after a year or so of use. It sat in my drawer for another year before I finally sent it. Spyderco declared it a manufacturing defect and gave me $149.95 of credit because the Persian 75 is no longer made. I got a Manix 2 and a pair of Honeybees. They showed up a few days later via UPS. Great service to that point.

However, there was a handwritten note at the bottom of the paperwork saying that the Persian had failed due to rust, but they had replaced it "this one time". WTF? I never saw any rust on the spring, and I had looked inside the knife the best I could to see if I could figure out what the problem was right before I sent it in. No rust. I kept the pivot lubed. Didn't use it in mud or anything like that. Makes me wonder if they're sensitive to invisible rust, or what......

Also IMHO, we shouldn't have to pay the $5 for return shipping for a warranty issue.
 
Well after taking the blade out for the pics above, and replacing it the tang has stopped catching on the handle! Opening is smoother now and if the knife stays in this condition, I think I will be happy with it. The blade is still bent, and you can see that, but it's about 40/60 now and I think I can live that as long as the tang doesn't hit the liner.

Thanks for the offer to send it in again Sal, but I think I'll wait to see if the blade stays off the liner.
 
crom said:
I just checked after seeing Dorito Monk's price for $190 and that's what the cpm d2 Millie was in this link:
http://www.spyderco.com/catalog/details.php?product=297

If I paid anywhere near that for a blade that rubs the liner I'd be pretty PO'd. It's one thing to have an off-center blade but a rub is simply unacceptable. That goes for whether you purchased it in person or from an online retailer.
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I'm with you. I don't care how it looks in the picture that was taken and is being viewed on a computer monitor. If he says (and I have no reason to believe he is lying) that the blade rubs the liner that is completely unacceptable for a $200 knife.

Guys..... the reason we pay more for our knives is to get a better product. Better steel, better designs, and better fit and finish. This isn't like the guy that goes out and buys the 10 year old junker BMW so he can tell his friends that he "drives a beamer".

If I intentionally pay more for any product based on the company's promise of it being a top line example of said product, I EXPECT a top line product.

Good for you guys that are so cavalier that you think a $200 knife is just a user. My idea of a user is a $25 Queen D2 soddie. My ideal users are my Kershaw Tyrade G10, and my JYD II Combo. One is 98% perfect in fit, and the other is as good as it gets. Both well under $100.

The blade rubbing on the liner? In what world of knife manufacturing is that acceptable? No Rough Riders I saw at the last gun/knife show had that problem, and they were all around $7 - $12. So some of you guys think at $200 this is OK?

I like Spyderco knives. But to draw a good idea of what I feel about this issue, I can look at my Tenacious. Good little knife, solid lockup. The grinds were uneven on the blade, but the scales are ground completely different where they have relieved the sides at the spider hole. One is deep and wide, and the other is just a little relieved. I have looked at a lot of Tenacious knives since I bought this one last year, and quite a few have that "random grind" on the scales.

It doesn't affect the usability of the knife. I was able to correct the grinds easily on a diamond stone. Now the knife is just fine. What a deal for $26. I can accept the fact that not all things will be perfect on an economy user knife.

But if I paid eight times that to buy one of their top of the line knives and I had those problems, I would be disappointed. I wouldn't send it back, but at $200 price point, I want more.

I want good fit. I want good finish. I want a knife that I can show off when I want and know it is a great piece of workmanship. I won't accept a $200 beater knife.

I hope Sal makes this right (his track record seems to be quite good) and that this is just "one of those things".

Robert
 
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Here are the pix I took for you for our trade about half way down and you said you seen the pix and wanted to go ahead. I see that I CLEARLY showed that the blade was off center ;)

It's not a Sebenza or a custom, just a regular user based production knife :) The off center blade does matter to some more than others and that's totally cool! But in reality if it does not rub the liner and locks up tight it's good to go.


That said Im sure Sal will make this right :thumbup:

And you pix of a "bent blade" only show that the finds are a little uneven, not a "bent blade." :cool:
 
That's nothing. The blade on my Stretch is waaaaay more warped than that.

I've personally never had a good experience with Spyderco's customer service. That goes for sending products in for replacement and sharpening as well as email contact. I like the product designs, but when it comes to problems, I consider myself on my own now, unfortunately.
 
Michaelmcgo, good for you on getting such a great deal on two poorly manufactured knives!
 
this happens with linerlocks. happens to my military once a year or so, because i dont use loctite. just adjust the pivot screw until its in the center and the knife will deploy better too, lol...
 
To all who said " it's just the liner lock"...liner locks off center the blade the other direction.
 
IMO the above pics only demonstrate the distal taper of the blade NOT that the blade is bent. Blades can and do wrap during H/T and it is by no means a defect.

it may not be to the liking of the OP, thats his prerogative, however it does appear to be perfectly fine by any QC stds for something that is mass produced.

I've seen customs with worse problems, and at 5 times the cost.
 
knifeshow said:
IMO the above pics only demonstrate the distal taper of the blade NOT that the blade is bent. Blades can and do wrap during H/T and it is by no means a defect.

it may not be to the liking of the OP, thats his prerogative, however it does appear to be perfectly fine by any QC stds for something that is mass produced.

I've seen customs with worse problems, and at 5 times the cost.
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This is not distal taper. Distal taper is even and just means the blade thins as it progresses towards the tip.

This is not uneven grinds, the grinds are done evenly, and if this was "uneven grinds", that means that Spyderco would have tho have to grinding jigs that were equally and opposite out of spec: this is highly unlikely.

It is a bent blade, and that's that. I sent it into Spyderco once and I guess it's withing QC specs. I'm wish we knew what the specs were, but I respect for the many obvious reasons of why I don't know what they are. I am not to send it in again because it is in spec and no longer touches the liner.
 
You did say you took it apart to try to "fix it" didn't you?


If it ever touched the liner, it's only because you put it together wrong ;)
 
spiralarchitect said:
I have been where the OP is with Spyderco service. I picked up a Lava a while back that, when closed, would wiggle from side to side and touch either liner with extremely small amounts of pressure and would wobble with no pressure... just a little shake. When open it had side to side and vertical play. I sent them an email and they said to send it in. I did (along with my $5... the money you are supposed to get back if they find the knife defective).... Spyderco cashed my check, sharpened a NEW knife, and wrote me a letter explaining how the knife was of foreign origin and they had no way of fixing it. They also had no replacement knives in stock. So, I got the knife they admit was defective, with uneven bevels from a sharpening that was not needed, and a terse letter.

With all that said, I still own a few Spyderco knives and am generally satisfied with their QC and products and have actually had a positive experience with their CS, but, when they drop a stinker on you they go all the way.
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That is pretty disgusting kind of "service".
Sal, if you are reading this, DO something about your customer service! It is not like "all companies are doing things like that" - more likely the opposite
 
huugh said:
That is pretty disgusting kind of "service".
Sal, if you are reading this, DO something about your customer service! It is not like "all companies are doing things like that" - more likely the opposite
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I guess you missed this part at the top of Page 3:
Sal Glesser said:
Hi Michaelmcgo,

Sorry for your frustration.

Please send it to us. Call if to my attention and let me know where you purchased the knife.

sal
Click to expand...
If having the big boss offering his help personally is not Golden service, not sure what is.
 
I have about a dozen Spydercos and I like them all. Nevertheless I think it's very funny how ,when a 'respected' knife company like Spyderco comes under some criticism from an unhappy buyer, so many jump in to defend the company.
If the knife in question was a CS we'd have dozens frothing at the mouth about CS's 'crappy' customer service etc. etc.
 
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