Hello formates I have recently sold a knife here on the exchange and when the buyer received it he wrote me and stated
"Hey man. I am not at all satisfied with my purchase. The pocket clip has several scratches on it. There are chips in the blade and scratches on the body. You sold it as LNIB!
I don't want to cause a big issue here on the forum but this is no bueno."
I responded "You have my full attention. What separates LNIB from NIB? Would "like new in box" be the same as almost new? and brand spanking new would be NIB? "
He then responded by saying "I can assure you if you put it up for debate on the forum, you won't find the masses agree with your description. I have filed a claim with paypal and will pursue this further with them. Thank you."
I listed the knife as LNIB not NIB, I have full intention of doing the right thing here so what do you guys describe a Like new in box item?
Im somewhat disappointed that the buyer has immediately filed a claim on paypal.
I have ask the buyer if sending money as a discount to him would make him satisfied.
Here is the listing: http://www.bladeforums.com/forums/s...-SOLD!-Priced-DROP!-Microtech-DOC-LUDT-Scarab
and here are the pictures he sent to me describing his disapointment: (His pictures)



I dont recall the scuff on the side and my pre-shipping pictures dont show it. The marks on the clip were there, this I know, and the blade rolling/chipping... I dont know, looks like skin left from feeling the edge? Im giving the benefit of the doubt to the buyer here.
Need your guises opinion here.
"Hey man. I am not at all satisfied with my purchase. The pocket clip has several scratches on it. There are chips in the blade and scratches on the body. You sold it as LNIB!
I don't want to cause a big issue here on the forum but this is no bueno."
I responded "You have my full attention. What separates LNIB from NIB? Would "like new in box" be the same as almost new? and brand spanking new would be NIB? "
He then responded by saying "I can assure you if you put it up for debate on the forum, you won't find the masses agree with your description. I have filed a claim with paypal and will pursue this further with them. Thank you."
I listed the knife as LNIB not NIB, I have full intention of doing the right thing here so what do you guys describe a Like new in box item?
Im somewhat disappointed that the buyer has immediately filed a claim on paypal.
I have ask the buyer if sending money as a discount to him would make him satisfied.
Here is the listing: http://www.bladeforums.com/forums/s...-SOLD!-Priced-DROP!-Microtech-DOC-LUDT-Scarab
and here are the pictures he sent to me describing his disapointment: (His pictures)



I dont recall the scuff on the side and my pre-shipping pictures dont show it. The marks on the clip were there, this I know, and the blade rolling/chipping... I dont know, looks like skin left from feeling the edge? Im giving the benefit of the doubt to the buyer here.
Need your guises opinion here.
Last edited: