I find it interesting you can reach such a conclusion without ever handling this knife. Whatever.
How difficult would have been for Spyderco to swap out the knife? Not difficult at all. What a simple solution that would have been! At little to no cost or effort to them they keep a customer happy.
Again, the burden of customer satisfaction does not fall on the customer.
After getting an unsatisfactory meal at a restaurant, is the restaurant not to blame for failing to meeting your expectations? What is the customer supposed to do? Suck it up and keep going back to restaurant hoping that the law of averages will someday play to his/her favor and finally result in a palatable meal?
No. You voice your dissatisfaction. And if the restaurant values your business, they'll go out of their way to fix the problem. Simple as that. It's good business.
Of all the knives I own (incl. high dollar Benchmades), my Spydercos are the best knives I own. But once you get a customer, the work is not over. You gotta continue to work in order to keep them. Ergo my disappointment.
I have nothing left to contribute to this thread . . . No more rejoinders from me.
So let me put this into perspective using side by side comparison.
1. You order a meal at a restaurant. You buy a spyderco knife.
2. You receive the meal and it's unsatisfactory. You receive the knife, it's unsatisfactory.
3. You ask the restaurant to make it right and they obviously take your concern seriously, so they have their chef try it and finds that the food is good. You send the knife in for warranty work because the detent is not to your liking, so they have their warranty department look at it instead of just reject the package.
4. You reject the restaurants chef's professional opinion. You reject Spyderco's professional opinion.
5. You demand extra service from the restaurant even though their chef sampled your food and found it good under the pretense that it is customer service? (replace restaurant/chef with spyderco) Where in the sale of goods does it say this special treatment is included? What laws give you these rights?
Seriously it sounds to me like you demand a lot, and offer little in return. We sometimes get customers like you, for a measly sum you expect a problem free world and if any problem occurs whether imagined, or real you expect a free solution. Sorry doesn't work that way.
As to answer your question: Is it the restaurants responsibility to not meet your expectations? I don't know, depends because you would need a baseline to see if your expectations are in sync with reality.
If I went to two restaurants, each serving the SAME exact dish with the same overheads (costs to serve the meal). One charged $35, the other charged $15 then I would say my expectations of the more expensive restaurant would be pretty high compared to the cheaper restaurant, if they don't meet my expectations with better service, I would simply tell them the truth: their competition is priced more fairly, and the difference in cost is not reflected in their service. If they offered a refund I would accept it ONLY if I did not enjoy the meal. If I enjoyed it, then a refund certainly is not needed.
However if that $35 restaurant is offering me a food I cannot find elsewhere for considerably less than $35, then no I wouldn't blame them for not meeting my expectations I would blame my self for not having the money or knowledge to go somewhere that would meet my expectations.
In order words if I haven't gone else where, and found the same meal whether it's cheaper, or more expensive then I don't have anything concrete to base my expectations from do I?
