Weak PM2 detent and disappointing Spyderco warranty service.

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Luis G. said:
Broonz think about it, seriously think about it. All of this was caused by one simple mistake: You were not clear with what you wanted at the time of purchase.

I was not clear? Really? REALLY?!? Somehow my dissatisfaction is all my own doing?!? You MUST be joking, Luis. Tell me you're not being serious, please. I didn't know I was supposed to specify strong detent when ordering, Luis. Is that a feature I was unaware of?

What a DOPE I feel like now! How silly of me to expect a level of consistency in Spyderco's quality control!!! I should just know that if you get a bad one, you're supposed to either SELL IT OR FIX IT YOURSELF! Your posts are condescending in the highest order, Luis.

Just as a contract for services or work, purchases of goods entitles you to certain rights by law or by mfg claims at times. It does not entitle you to after transaction clauses that you add on your own.
1. You did not communicate your requirements to the dealer nor spyderco before purchase to see if the product you would buy would meet them. You wrongfully assumed the knife would be identical to the one you owned, which is not the case.
2. Spyderco has their own standards independent of you, the customer or of other companies.
3. When you noticed it did not fit your requirements (which were not mentioned before the purchase of goods) you began to add clauses to the transaction terms after the fact.
4. When you sent your knife in the Spyderco, they found the knife to be in their specifications.
5. Now you say they need to replace it, all under the pretense of YOUR definition of what customer service is. Never mind Spyderco's stance on it is.

Because we all know that in the delivery of truly superior customer service, the first thing a business should do is explain to the customer that once they've collected your money, their obligation to you is OVER! GREAT customer relations strategy there!

Why not just sell the knife, and make sure next time you buy another knife that you talk to the dealer or mfg beforehand?
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broonzbane
 
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Luis G. said:
Thanks for providing proof at last, now we're talking objectively.

So good to know that my complaints require your prior validation . . .

Definitely looks a bit weak imho but I am not spyderco. I would just fix it my self, my ZT also had a weak detent after getting fixed just had to clean it out.

As the customer, I shouldn't have to do this. Dontcha think? This is what I hoped Spyderco would have done for me when I sent the knife back!!! Either that or trade out the knife.

If you feel comfortable, I would advise opening one side of the knife and removing the blade and rinsing it under water. There may be some grime or lube on the detent hole, for some reason my three Spyderco's haven't come super clean out of the factory.
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broonzbane
 
cncpro11 said:
I think you did right posting here AFTER you sent it in.
What I can't understand is folks telling you to send it back AGAIN and Spyderco will make it right after they failed to make it right the first time.

Lucky this hasn't happened to me, but this is not the first time I've heard of Spyderco doing this.

I am disappointed and it's not even my knife
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+1

Thanks for your input. You and several others are blowing a big hole in an earlier assertion in this thread that Spyderco has a great reputation for customer service. I really wish that were the case, because I am a HUGE fan of their knives. Kinda makes it hard to be brand loyal . . .
 
Thomas Linton said:
This is not the forum for complaints about Spyderco. Here, for many, Spyderco's position is some kind of unquestionable standard -- beyond question. Minds being made up, do not attempt to spread confusion with facts.
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LOL!!! Reminds me of the cult-like following of Apple Computer. The fanboys have a bizarre delusion that the manufacturer can do no wrong.

In my case, I'm being portrayed as the one at fault because I am dissatisfied with the quality of my knife. Apparently, I'm not smart enough to order a Paramilitary 2 properly . . .

Must be nice to have been molded from a finer clay than the rest of us feeble-minded Spyderco customers...
 
Apparently, I'm not smart enough to order a Paramilitary 2 properly . . .
-Broonzbane

Guess I bought my Civilian wrong too.
Should have asked for the model that didn't break the tip off just by
opening and closing the blade. If only I'd known...
 
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The law, not Spyderco, defines what a "merchantable" folding knife is (usually something like "reasonably fit for its intended purpose"). I suspect being safe from not opening in your pocket would be part of that definition.

Like any other maker or vendor, Spyderco can decline to warrant that its knives are merchantable if done expressly and clearly, using the word "merchantable," and if done before sale. Any other attempt to avoid the warranty of merchantability is totally ineffective.

Similarly, remedies to the consumer are established by law, not the maker or vendor, unless remedies are clearly and expressly limited prior to sale.

This body of law is independent of any obligation under contract to meet a special or particular need or specification.
 
Thomas Linton said:
The law, not Spyderco, defines what a "merchantable" folding knife is (usually something like "reasonably fit for its intended purpose"). I suspect being safe from not opening in your pocket would be part of that definition.

Like any other maker or vendor, Spyderco can decline to warrant that its knives are merchantable if done expressly and clearly, using the word "merchantable," and if done before sale. Any other attempt to avoid the warranty of merchantability is totally ineffective.

Similarly, remedies to the consumer are established by law, not the maker or vendor, unless remedies are clearly and expressly limited prior to sale.

This body of law is independent of any obligation under contract to meet a special or particular need or specification.
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Wow, this takes me back many years to my Business Law class at Penn State!

Let me see if I remember this correctly and put it in the context of my particular dilemma.

The warranty of merchantability is 'implied' by the Uniform Commercial Code. In other words, by simply manufacturing a 'pocket' knife, Spyderco is implying that such a knife is suitable to be carried in the pocket without danger to the owner.

The only way a manufacturer can nullify the implied warranty of merchantability is through express written notice that a manufactured product may not perform specific functions that might otherwise be reasonably expected. In the case of the PM2, they would have to specifically state that they do not warrant that the knife WON'T come open in your pocket even though it's a pocket knife.

I don't recall receiving any prior notification that it would be reasonable to expect that my knife might come open in my pocket, ergo, the implied warranty of merchantability stands, and a small claims court would likely rule in my favor.

All that aside, I'm not the suing type. I just wish Spyderco had done SOMETHING to address my dissatisfaction with the knife.
 
The detent is much to light IMO. They should take care of that, and I'm not sure why they didn't.

Give them a call Monday and ask them if they can look at your video in this thread.

Most of the Spyderco's I've sent back were taken care of, but I have got a couple back with a note saying they met spec.
You can have problems with knives in this price range, and I understand that. But a detent that weak could be a saftey hazard.

Give them a call, and good luck.
 
Also, if they agree to look at it again, I would insist they pay shipping both ways. You sent it once, it shouldn't be your burden to send it a second time. Other companies will do it in a situation like this and I think I have heard of Spyderco doing it in certain circumstances.

They should do something as that is too light, even if they blew you off the first time. Good luck.
 
FlaMtnBkr said:
Also, if they agree to look at it again, I would insist they pay shipping both ways. You sent it once, it shouldn't be your burden to send it a second time. Other companies will do it in a situation like this and I think I have heard of Spyderco doing it in certain circumstances.

They should do something as that is too light, even if they blew you off the first time. Good luck.
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It is weak in my opinion just saw the video again, thought he had flicked his entire his arm, but actually just did a slight flick.
Speak with Spyderco show them the video, and have them agree to reimburse you the shipping cost if they agree to do repairs under warranty. If they insist it is not defective then you have other alternatives.
 
It works a lot better when you call customer service, not just send a knife in with a letter. Even though you tell them why you are sending it in, it might not translate.
 
Ken44 said:
The detent is much to light IMO. They should take care of that, and I'm not sure why they didn't.

Give them a call Monday and ask them if they can look at your video in this thread.

Most of the Spyderco's I've sent back were taken care of, but I have got a couple back with a note saying they met spec.
You can have problems with knives in this price range, and I understand that. But a detent that weak could be a saftey hazard.

Give them a call, and good luck.
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Thanks for the suggestion, Ken. I would follow this advice if I didn't feel like it should be Spyderco that does all the bending over backwards, not me. But that's the way I feel. They have my cash, and I have a knife I'm unhappy with. The ball's in their court . . .
 
Okay you purchased it from reputable dealer. In the future if you have a problem like this regardless of the brand you really should return it to the dealer rather than the manufacture. It will not only be quicker and easier this way but it is also part of their job as a dealer.
 
If you buy a knife and the detent is too weak, you should return it, not send it to the manufacturer.

The correct business model is to inspect then buy, however in order to get internet prices, you buy, then inspect...thus you take the risk that the item may not be to your satisfaction.

There are a lot of spydercos that look good, but I don't buy because I don't like the way they feel or work, not because they are flawed.

You want a strong detent, however one man's strong detent, is another man's problem. Over in the CRK forum newbies constantly complain about a sebenza being too hard to open.
 
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