Web Exclusive: Heritage Series Knives - Cocobolo Handles with D2 Steel

fuzzybuck said:
Unfortunately my 102 showed up with a burnt tip also, send it back or live with it?

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your call. most would send back and rightfully so. not sure if I would if a user due to lifetime warranty,, but....

limited run so once gone, they're gone. so if a collector or fear warranty needed later and wanting same knife back. best to send back I think.
 
Jeff of the North said:
That is unfortunate. Let us know how you do with the return.
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I finally got the email they promised 2 weeks ago with the pre-paid label, my 102 is now on its way back.

When I first called warranty, I got a recording that they were backlogged, and advised that I'd be better off sending an email, so I did. I got an robo reply email indicating that as of 6/5, they were now processing packages that arrived on 4/16!

After a week without any further response, I called the warranty number and talked to a very nice lady, who was working all by herself, and she said "back logged" doesn't come close to describing things... which on the surface sounds ominous, has quality control slipped that bad where the warranty department is swamped or is it just a staffing issue? Either way.... processing packages received mid-April in June?

She found my initial email and forwarded it to Matt Smit, the warranty manager, who was the one that finally emailed me the label yesterday.

Fuzzybuck.... if you're going to send your 102 back, don't delay... yours looks a tad bit worse than mine.
 
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caquino said:
I finally got the email they promised 2 weeks ago with the pre-paid label, my 102 is now on its way back.

When I first called warranty, I got a recording that they were backlogged, and advised that I'd be better off sending an email, so I did. I got an robo reply email indicating that as of 6/5, they were now processing packages that arrived on 4/16!

After a week without any further response, I called the warranty number and talked to a very nice lady, who was by herself, she said "back logged" doesn't come close to describing things... which on the surface sounds ominous, has quality control slipped that bad where the warranty department is swamped or is it a staffing issue?

She found my initial email and forwarded it to Matt Smit, the warranty manager, who was the one that finally emailed me the label yesterday.

Fuzzybuck.... if you're going to send your 102 back, don't delay... yours looks a tad bit worse than mine.
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Thank you for the update! jbmonkey convinced me that I needed a 120 😉 so I've got one coming. Will post pics once it arrives.
 
caquino said:
I finally got the email they promised 2 weeks ago with the pre-paid label, my 102 is now on its way back.

When I first called warranty, I got a recording that they were backlogged, and advised that I'd be better off sending an email, so I did. I got an robo reply email indicating that as of 6/5, they were now processing packages that arrived on 4/16!

After a week without any further response, I called the warranty number and talked to a very nice lady, who was working all by herself, and she said "back logged" doesn't come close to describing things... which on the surface sounds ominous, has quality control slipped that bad where the warranty department is swamped or is it just a staffing issue? Either way.... processing packages received mid-April in June?

She found my initial email and forwarded it to Matt Smit, the warranty manager, who was the one that finally emailed me the label yesterday.

Fuzzybuck.... if you're going to send your 102 back, don't delay... yours looks a tad bit worse than mine.
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Bummer it took that long to obtain a return shipping label. I believe all of the warranty work is mixed in with knives shipped in for spa treatments as well.
 
Nice knives but out of my budget.
I'm sure a 42HC 103 would meet my needs as well as D2 or S30V ... and be easier to sharpen in the field if/when required, as well.
 
Jeff of the North said:
Delivery day! The 120 arrived and it's flawless. My first General...
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That’s a beauty! Those 120 generals are impressive. My first one kinda surprised me at how much more blade was there. My grandson said you got a sword 😆 😂
I honestly don’t know what I will ever use it for but I have it when the time comes.
 
Lesknife said:
That’s a beauty! Those 120 generals are impressive. My first one kinda surprised me at how much more blade was there. My grandson said you got a sword 😆 😂
I honestly don’t know what I will ever use it for but I have it when the time comes.
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Once my better half spots it she'll most certainly use it on the watermelons she's always bringing home.
 
eveled said:
jbmonkey jbmonkey has been “enabled” himself, in the past, so it’s all good.
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In general I think the term "facilitator" is more accurate for what we do.... people are already "enabled" to make purchases, with credit card in hand.

They just need someone to facilitate using it... lol.

In the IT tech world that I used to work in, people got paid big bucks being hired as a "Facilitator", so people should be glad that our services here are free ;)

Oh, and an update to my 102 Heritage that went back to Buck due to a burnt tip, they got it on 6/28 and a replacement was shipped out yesterday, it should be here in a few days :) It may have took them a bit to send me a shipping label, but the turnaround time once they got the defective knife back is impressive.
 
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How crazy is this I mailed that 105 back on June the 11th, and I still ain’t heard nothing, I think Buck is trying to get rid of me, or maybe not maybe it always takes this long for people who return their first knife,
 
bucklife301 said:
How crazy is this I mailed that 105 back on June the 11th, and I still ain’t heard nothing, I think Buck is trying to get rid of me, or maybe not maybe it always takes this long for people who return their first knife,
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very disappointing. think they are stretched thin or ya got lost in the shuffle maybe? ya tried calling to see if what going on there?
 
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