weird noise coming from ZT 0560 *Normal for this model*

[The Government]

I just finished shaking my 561 in an open position (like a madman) trying to hear something. This time I noticed that there is a slight "tick" coming from what I guess is the stop pin. I would not call it a rattle though.

I really wish I could hear what you all are calling a "rattle." Is it that bad? Could it also be considered a "minor tick?"

Also, I have returned knives to most of the major brands (Im talking $100-200+ knives). Using knife warranties is NEVER a fun process, but some do it better than others. In my experience, I would rank Kershaw very high in comparison to other major companies.

 

[LEFT-H00K]

Seems to me that this kind of customer service isn't something I'd want to deal with. But, maybe, according to you, as a customer I'm probably wrong.

I've been considering a ZT for a while, but this thread has put me off.

Regardless of the specific "issue" discussed in this thread , ZT\Kershaw customer service is top notch .
Except Benchmade , which are absolute top notch as well , ZT blows all the other knife manufacturers out of the water in terms of customer service and warranty , easily and by far

If ZT customer service "put you off" as you say , just wait until you try Spyderco , it will be ugly

 

[Cynic2701]

Try reading through the 999 other cases where everything was above and beyond. Just sayin'.

I've had two Skylines that the clip screws kept gouging out the G10 and coming loose (they were actually my brother's, but since I'm the family "knife guy" he wanted me to take care of it). The first time it truly was a pleasant experience. The second time not so much.

LOL ya, I'm sure that this complaint from this paranoid guy has put you off from buying ZT. If you compiled all the paranoid complaints from all the knife makers you would have no companies to buy from. This guy won't be happy till ZT picks him a knife that doen't make any noise because in his mind if it makes noise its somehow broken. Doesn't matter if its a bearing, or a floating stop pin, or what ever. In his mind knives that rattle are broken. My advice to duro would be to A. start buying cheap Spydercos because no one seems to complain about them, and B. to NEVER buy an Emerson because I'm afraid he will have a heart attack.

Oh, I really like CRK's--my favorite knives. But the o-rings on my Umnumzaan are starting to wear out and I'm not looking forward to dealing with that. But I suppose we'll see.

Regardless of the specific "issue" discussed in this thread , ZT\Kershaw customer service is top notch .
Except Benchmade , which are absolute top notch as well , ZT blows all the other knife manufacturers out of the water in terms of customer service and warranty , easily and by far

If ZT customer service "put you off" as you say , just wait until you try Spyderco , it will be ugly

The Axis lock has turned me off of Benchmades. I've had two knives (a 943 and a 940) that had broken omega springs. I replaced them with guitar string though, so I haven't needed to deal with their customer service.

I actually had a pleasant experience with Spyderco's warranty service. In my email I mentioned up front that I took apart my knife and lost a washer. They replied that disassembling your knife voids the warranty, and warned me not to do that, but sent me washers for my knife anyways.

 

[kreole]

I've had two Skylines that the clip screws kept gouging out the G10 and coming loose (they were actually my brother's, but since I'm the family "knife guy" he wanted me to take care of it). The first time it truly was a pleasant experience. The second time not so much.



Oh, I really like CRK's--my favorite knives. But the o-rings on my Umnumzaan are starting to wear out and I'm not looking forward to dealing with that. But I suppose we'll see.



The Axis lock has turned me off of Benchmades. I've had two knives (a 943 and a 940) that had broken omega springs. I replaced them with guitar string though, so I haven't needed to deal with their customer service.

I actually had a pleasant experience with Spyderco's warranty service. In my email I mentioned up front that I took apart my knife and lost a washer. They replied that disassembling your knife voids the warranty, and warned me not to do that, but sent me washers for my knife anyways.

I have an Umnumzaan from 2008, the year it came out. They look loose but have never come close to coming off. Even if they did o rings are cheap if you wouldn't want to send it in.

 

[duro]

I think Spyderco customer service is top notch. I had a great experience with them. Kershaw, not so much. Remember I told you about my off center blur that I mailed out to have fixed, and it came back off center and still rubbing the handle. With that said you must understand why I'm hesitant to believe it's a part of the design. Some rattle, some don't. It's not a big deal, but as mentioned; I spent a lot of money on the knife. Perhaps when I get the knife back I will post a video.

On the plus side, Kershaw did tell me to send the knife back when I get it, and they'll replace it with the 0561; because I asked if I could have my scale replaced due to this "hardship". Albeit the 0561 will still have a rattle according to them.

We'll see.

 

[Thomas W]

It's not a big deal...

Hi duro

You sure have made it sound like a big deal...I handled your knife, didn't see or really even hear an issue. Locked up like a vault, flipped like the flash, I'm sure it will cut like a demon...but sorry for your disappointment. We rarely hear of problems with our knives and ears. Perhaps we'll learn from this one. Not sure how to make you happy. We've apparently offered to replace your knife. What will make you happy with your knife?

Warranty see's a lot of returns, unfortunately no, the customer is not always right.

The ZT 056X's are production knives. Each knife is different. Some tight, some loose, some flip fast, others slower, lock-up can vary, edges can be different...We're unsure we can produce what is "best" for everyone's specific taste.

C2701, you sure have a lot of issues with your knives (on all fronts), and it doesn't seem to take much to turn you off.

Ahh well, in the end I'm sure both of you will get treated right by Kai USA.

 

[Thomas W]

So duro, how bout we do this. You send your knife back, and I'll donate it to Hanna http://www.bladeforums.com/forums/showthread.php/975724-Pocket-Dump-for-Hanna-on-the-Exchange-Help-to-raise-funds

I'll personally hand pick a 0561 and send it to you. We'll both hope it "sounds" right, and you can move forward with enjoying the piece. If you would rather get a different knife to avoid the "sound" issue, no prob, let me know what it is. If your want your money back, please let me know that as well, and I'll get a check plus $50 for your time and trouble. Sound fair?

 

[presz]

Grease works also and it lets it move some, but not rattle. I wouldn't use locktite.

That doesn't really follow. Just because yours and some others doesn't rattle doesn't mean those that do are not functioning properly.

Anyway, I agree with everyone else. Throw some locktite on it, and it will stop rattling.

 

[Cynic2701]

C2701, you sure have a lot of issues with your knives (on all fronts), and it doesn't seem to take much to turn you off.

Ahh well, in the end I'm sure both of you will get treated right by Kai USA.

So duro, how bout we do this. You send your knife back, and I'll donate it to Hanna http://www.bladeforums.com/forums/showthread.php/975724-Pocket-Dump-for-Hanna-on-the-Exchange-Help-to-raise-funds

I'll personally hand pick a 0561 and send it to you. We'll both hope it "sounds" right, and you can move forward with enjoying the piece. If you would rather get a different knife to avoid the "sound" issue, no prob, let me know what it is. If your want you money back, please let me know that as well, and I'll get a check plus $50 for your time and trouble. Sound fair?

I'll turn a 180 for this post alone. :thumbup:

 

[Tripton]

So duro, how bout we do this. You send your knife back, and I'll donate it to Hanna http://www.bladeforums.com/forums/showthread.php/975724-Pocket-Dump-for-Hanna-on-the-Exchange-Help-to-raise-funds

I'll personally hand pick a 0561 and send it to you. We'll both hope it "sounds" right, and you can move forward with enjoying the piece. If you would rather get a different knife to avoid the "sound" issue, no prob, let me know what it is. If your want you money back, please let me know that as well, and I'll get a check plus $50 for your time and trouble. Sound fair?

Wow.

Doesn't sound "fair" at all.

Sounds incredibly "above and beyond".


Amazing.

 

[MasterPisaster]

So duro, how bout we do this. You send your knife back, and I'll donate it to Hanna http://www.bladeforums.com/forums/showthread.php/975724-Pocket-Dump-for-Hanna-on-the-Exchange-Help-to-raise-funds

I'll personally hand pick a 0561 and send it to you. We'll both hope it "sounds" right, and you can move forward with enjoying the piece. If you would rather get a different knife to avoid the "sound" issue, no prob, let me know what it is. If your want your money back, please let me know that as well, and I'll get a check plus $50 for your time and trouble. Sound fair?

^^^ Wow. Talk about customer service! This is why I buy Kershaw/ZT's with confidence!

 

[GMAHN]

Ah the American idea of customer service. Be ignorant and act unreasonable and get treated like a king just because you go and bad mouth the company and the product like crazy to other ignorant and unreasonable people.

 

[kreole]

I think Spyderco customer service is top notch. I had a great experience with them. Kershaw, not so much. Remember I told you about my off center blur that I mailed out to have fixed, and it came back off center and still rubbing the handle. With that said you must understand why I'm hesitant to believe it's a part of the design. Some rattle, some don't. It's not a big deal, but as mentioned; I spent a lot of money on the knife. Perhaps when I get the knife back I will post a video.

On the plus side, Kershaw did tell me to send the knife back when I get it, and they'll replace it with the 0561; because I asked if I could have my scale replaced due to this "hardship". Albeit the 0561 will still have a rattle according to them.

We'll see.

What happened with your last run in with Spyderco's CS that made it great? Your previous thread seems like just complaining that they could only offer you MSRP since it's discontinued. I'm talking about this thread: http://www.bladeforums.com/forums/s...Search-Continues-for-a-Side-Opening-Automatic . Did they give you that free Military you said you were going to demand along with your knife back?

They probably couldn't as the issue appears to be the tolerances of the parts. And since they don't make the blade anymore, there are no more parts. Their letter said that If I choose to keep the knife I should retire it due to the issues. What a bunch of crap. I'm going to demand that they give me the knife back, and give me a replacement, like a military.

I've only dealt with Spyderco's CS once, and it wasn't great, so that's why I am wondering

 

[TheAndrew]

unfortunately no, the customer is not always right.

That is why my next knife will be a 0561 Thromas comes on and tells it like it is and I love it. On top of that they are going WAY above and beyond even though (to me) the knife is not even broken. Duro sounds like you got what you wanted after all brown scales for your knife.....

 

[LEFT-H00K]

The Axis lock has turned me off of Benchmades.

I've been considering a ZT for a while, but this thread has put me off.

Let me get it straight , the AXIS lock which probably the fastest , smoothest and other then only the tri-ad lock , also by far the strongest lock out there "put you off" Benchmade , and you also say that KAI customer service\warranty, which arguably the best in the business by far , also "put you off" buying ZT

That's some funny stuff right there , you might as well retire from buying knives altogether and find yourself another hobby



And as for Spyderco , their customer service and warranty absolutely suck , you can't even mention them in the same page , let alone same sentence with KAI or Benchmade

 

[PG5768]

All I can say is WOW! Talk about kill-em with kindness! Your generosity and patience are out of this world! I don't think any other manufacturer on this or any knife forum treats customers this well.

So duro, how bout we do this. You send your knife back, and I'll donate it to Hanna http://www.bladeforums.com/forums/showthread.php/975724-Pocket-Dump-for-Hanna-on-the-Exchange-Help-to-raise-funds

I'll personally hand pick a 0561 and send it to you. We'll both hope it "sounds" right, and you can move forward with enjoying the piece. If you would rather get a different knife to avoid the "sound" issue, no prob, let me know what it is. If your want your money back, please let me know that as well, and I'll get a check plus $50 for your time and trouble. Sound fair?

 

[Cynic2701]

Let me get it straight , the AXIS lock which probably the fastest , smoothest and other then only the tri-ad lock , also by far the strongest lock out there "put you off" Benchmade , and you also say that KAI customer service\warranty, which arguably the best in the business by far , also "put you off" buying ZT

That's some funny stuff right there , you might as well retire from buying knives altogether and find yourself another hobby



And as for Spyderco , their customer service and warranty absolutely suck , you can't even mention them in the same page , let alone same sentence with KAI or Benchmade

Thanks for your advice; I'll try to keep it in mind.

 

[The Government]

Another tally for Kershaw... and not the first of this overly-generous type.:thumbup:

 

[duro]

Thomas, that is above and beyond. A hand picked 0561 and the 0560 going to Hanna's cause would be great. I will continue to stand behind your products and I'm sure if I sent in the blur for a second go around it would of been straightened out as well. I'm not too concerned about that.

As for these other posts, Let me start out by saying, If Kershaw included something in their manual that came with the knife about the KVT bearing system and how there may be some noise in the blade, but that it is normal and would no way impact the integrity of the blade, I never would of mailed in the knife.

My concern was with the tolerance as some make noise, others don't. I don't want to wind up cutting myself one day because the lock folded, or something to that effect. I have a bradley with a bearing and it makes zero noise.

Now that it's public knowledge that yes, the blade may indeed make a rattling noise on this particular model due to the KVT bearing system, I can accept that. I appreciate the good will shown by kershaw.

And again, Great company. Lots of representatives staying in tune with their customers. I look forward to purchasing more Kershaw products in the future.

 

[ericb445]

Doesn't the 560 use the thumb studs as the stop pin?