whats up with kershaw?

Titanium, unless "heat-colored" does indeed scratch somewhat. You can't type 2 / type 3 anodize titanium. The anodization can fade in color due to oils as well.
 
Kershaw, how about more manual knives with thumb studs that actually work?

Preferably with blades 3 inches or under, and light enough for pocket EDCing.

Closest I have found is the Mini Cyclone, which is discontinued (but not before I bought three.)
 
flash900 said:
Kershaw, how about more manual knives with thumb studs that actually work?

Preferably with blades 3 inches or under, and light enough for pocket EDCing.

Closest I have found is the Mini Cyclone, which is discontinued (but not before I bought three.)
Click to expand...

The Zing falls into this category I think. So does the RAM.
 
Purple Ti Bump!...must...have. Pics Please. I love my grey bumps. The "light" EDC one looks almost as good as the shelf queen. They wear great. Wish they still made them.
 
mknopfler said:
r
I will have to respectfully disagree with you on the "they stand behind their products" line.
The people you guys spoke with must not work at kershaw anymore. I bought a ZT350 that had 2 nasty nicks in the blade near the tip right out of the wrapping. I contacted cs who said to send it back in on my dime so they can take 4 to 6 weeks to fix it. This is a knife that had just been opened out of the package !! Now I have to pay to send in and wait 4 to 6 weeks to get back the knife I have already paid for and never even used, carried, or enjoyed. They won't even tell me whether they will replace the blade. "Might just grind a new edge" David the supervisor told me. WTF This knife is brand new !! I didn't pay $120 for a chipped bladed knife that needs to be reground before I ever even use it. To say I am unsatisfied with kershaw customer service is a gross understatement. I will be contacting my bank to see if the charge can be refunded. Then kershaw can send me a call tag for the knife. I will be sure to have it back to them within 4 to 6 weeks. No problem. Nice doing business with you kershaw. I was actually going to buy another matching ZT350 for my gf and the torxset they sell, now I'll be looking elsewhere. It's a shame an American company will treat you like that. boo!!
Click to expand...

did you buy it from a dealer? maybe you could have returned it to them?

it would also be nice to see the nicks. if at all possible.
 
mknopfler said:
r
I will have to respectfully disagree with you on the "they stand behind their products" line.
The people you guys spoke with must not work at kershaw anymore. I bought a ZT350 that had 2 nasty nicks in the blade near the tip right out of the wrapping. I contacted cs who said to send it back in on my dime so they can take 4 to 6 weeks to fix it. This is a knife that had just been opened out of the package !! Now I have to pay to send in and wait 4 to 6 weeks to get back the knife I have already paid for and never even used, carried, or enjoyed. They won't even tell me whether they will replace the blade. "Might just grind a new edge" David the supervisor told me. WTF This knife is brand new !! I didn't pay $120 for a chipped bladed knife that needs to be reground before I ever even use it. To say I am unsatisfied with kershaw customer service is a gross understatement. I will be contacting my bank to see if the charge can be refunded. Then kershaw can send me a call tag for the knife. I will be sure to have it back to them within 4 to 6 weeks. No problem. Nice doing business with you kershaw. I was actually going to buy another matching ZT350 for my gf and the torxset they sell, now I'll be looking elsewhere. It's a shame an American company will treat you like that. boo!!
Click to expand...
Tell you what mknopfler;9196621, PM me your address, I'll send you a new 0350, and you can go on your merry way. Send me the "chipped" 0350 whenever you get around to it.

This way we can get you posting on knife related topics that are more...fun.

Welcome to the forums btw.
 
so when you have a problem with your car do you get upset at the manufacturer because they can't tell you what is wrong with it over the phone, and then want you to actually bring it in for an inspection.
 
mknopfler said:
The car dealer drops off your BRAND NEW car in your driveway. You walk outside and immediately notice the front end is smashed. You call them asap to let them know and they tell you send some pics we''ll get back to you in a few days, probably have to send it in to back to Ford. I would be mad at the dealer and Ford for letting THEIR dealer get away with that and not stepping up and offering to set things right for the paying customer.
Click to expand...

Thomas offered to send you a new knife....what more do you want? To be honest, you don't know what you have happened had you sent your knife in. Have you sent it in yet or are you just riding the complain train for as long as possible?
 
Thomas W said:
Tell you what mknopfler;9196621, PM me your address, I'll send you a new 0350, and you can go on your merry way. Send me the "chipped" 0350 whenever you get around to it.

This way we can get you posting on knife related topics that are more...fun.

Welcome to the forums btw.
Click to expand...

Read this mknopfler. This is the man trying to make you a happy customer.
 
mknopfler said:
Thomas W, you sir hit the nail on the head. If customer service had offered to send me a replacement ASAP and along with call tag to send back the special "chipped to heck" model I got stuck with I would have already ordered another and torxbit set as well. Hmmm. spyderco millitary roughly the same price, and sv30 blade as well. Might be the ticket.
Click to expand...

Can you post pictures of this brand new chipped blade?
 
mknopfler said:
Thomas W, you sir hit the nail on the head. If customer service had offered to send me a replacement ASAP and along with call tag to send back the special "chipped to heck" model I got stuck with I would have already ordered another and torxbit set as well. Hmmm. spyderco millitary roughly the same price, and sv30 blade as well. Might be the ticket.
Click to expand...

So you want the knife company to send you a new knife without even looking at the one you're claiming has a problem? Really? Who else does this? Tell me...I'll buy a knife from them right now.
 
Thomas W said:
Tell you what mknopfler;9196621, PM me your address, I'll send you a new 0350, and you can go on your merry way. Send me the "chipped" 0350 whenever you get around to it.

This way we can get you posting on knife related topics that are more...fun.

Welcome to the forums btw.
Click to expand...

^ now that's customer service :thumbup:.
 
mknopfler said:
**edit Thomas W are you a retailer ? If so and you are serious, I will purchase another ZT350 and a torxset from you providing you will send me a replacement for the chipped one I already purchased, and a call tag to send chipper back to you. That is all I wanted from kershaw or the retailer. I'm not looking for anything free - just what I already paid for.
Click to expand...

Thomas W. is not a retailer. Thomas W. is Kai USA Director of Sales & Marketing. If he says he's going to help you then that is exactly what he is going to do. You simply don't get better customer service than that. I think the proper thing to do on your end is to go and delete ALL the posts in ALL the threads that you just posted where you are trashing Kershaw's customer service. I know that sometimes we get a little upset by the small things in life, but we don't always need to go out of our way to show how upset we are.
 
Tony8179 said:
Thomas W. is not a retailer. Thomas W. is Kai USA Director of Sales & Marketing. If he says he's going to help you then that is exactly what he is going to do. You simply don't get better customer service than that. I think the proper thing to do on your end is to go and delete ALL the posts in ALL the threads that you just posted where you are trashing Kershaw's customer service. I know that sometimes we get a little upset by the small things in life, but we don't always need to go out of our way to show how upset we are.
Click to expand...

Interesting. mknopfler even used about the same wording in a couple of the different threads.

Anyway mknopfler, rather than deleting your complaints I think it would be a good move to take advantage of the offer which has been given to you to have your knife replaced at no cost to you. You could then go back to those threads and explain what steps Kershaw has taken to set things right with you and report on that to the people you complained to.

You have an opportunity to have this minor problem straightened out, maybe you should take advantage.

By the way you have not told us who you bought the knife from? From a dealer? A store? online?

tipoc
 
You must log in or register to reply here.
Back
Top