Who's gotten their 5.1 Starter?

SpaceAce73 said:
Howdy 5.1ers,
Quick question and check in. Anyone else still waiting on their Starter preorder 5.1 or is it just me? Thought I'd check here first before worrying and unnecessarily bugging Survive Knives themselves. This was supposed to be the week the final orders shipped out.
Later
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I believe they're shipping out really soon from what the production schedule says.
 
I see..I was going to ask you if you've tried a 7/7 and what you thought about the two. I assume you're getting a new 10. I've been watching Dirty, Rotten Survival with Dave Canterbury. I like his kit...8" to 10"+ inch chopper and a 3" to 5" knife. It's making me rethink about what to take out into the woods.
 
SpaceAce73 said:
Howdy 5.1ers,
Quick question and check in. Anyone else still waiting on their Starter preorder 5.1 or is it just me? Thought I'd check here first before worrying and unnecessarily bugging Survive Knives themselves. This was supposed to be the week the final orders shipped out.
Later
Click to expand...

Still waiting for my starter 5.1
 
SpaceAce73 said:
Howdy 5.1ers,
Quick question and check in. Anyone else still waiting on their Starter preorder 5.1 or is it just me? Thought I'd check here first before worrying and unnecessarily bugging Survive Knives themselves. This was supposed to be the week the final orders shipped out.
Later
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Hi man. What's your order date? Riz beat me to it, I was going to say we've got at least one guy here w/o his preorder. I'm behind you guys, I've got a presale order.
 
OBX351 said:
I see..I was going to ask you if you've tried a 7/7 and what you thought about the two. I assume you're getting a new 10. I've been watching Dirty, Rotten Survival with Dave Canterbury. I like his kit...8" to 10"+ inch chopper and a 3" to 5" knife. It's making me rethink about what to take out into the woods.
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I haven't tried a 7/7 yet but it's most likely an impressive knife because it's basically a 6 with a choil. That 6 was able to baton through a scrap piece of 4x4 post with no issues at all and it was still nimble enough to do fine carving.
I picked up a 1st generation GSO 10 off of the Facebook page for a nice price. I had one last year and really regretted letting it go.
I'll have to try to catch up on some of those episodes to see what he's using. The 3.5 and 10 should work together pretty well until the GSO 8 shows up!
 
Thanks fellas, sounds like we're still good here. Getting a little anxious Is all. April 23 was my date and it's all good. I'm hoping my new version Sagewood Gear sheath for my new 5.1 will show up insynch with each other here shortly. The perfect storm.
 
Finally received my GSO 5.1. I am very impressed! About as perfect as you could get. The whole package is first class. From the knife structure, blade geometry, sharpness, handle fit and ergos etc...Kydex sheath is excellent too. Box presentation is also a nice touch. When I made my recent post about being dissatisfied with SURVIVE KNIVES I stirred up a hornet's nest. Sorry to do that. Contrary to some opinions though, I did not expect instant gratification. After waiting patiently for 9 months on an order that was paid for up front to help out a relatively young company I became impatient a month after the missed Christmas delivery. This announcement was made by SURVIVE KNIVES not me. They hoped to have them shipped and I hoped they had them shipped. After a couple of non-returned voicemails and an email asking if there was a delay, I was further irritated. What I didn't know was SURVIVE is a three person outfit trying to meet a HUGE demand for their product. I can see why they have such a loyal following. They put together a truly nice package. I Wish SURVIVE the best of luck. However I also wish that they will be able to get better at answering emails a little sooner than they do now.
 
I give you a lot of credit for posting a follow up. I'm glad your story has a happy ending and that you love the knife, but I didn't think we'd hear from you again. You hit on a lot of what sets SURVIVE! apart. Very cool!

I know the SURVIVE! team is working way beyond normal business hours to satisfy customers, but I don't know how they can get knives out faster while also spending more time responding to customers. There's only so many hours in a day. Would anyone want to pay more per knife so that more employees could be hired for customer service? It's been said here before, you can get it good, cheap or fast, pick two........
 
Silver Needle said:
I give you a lot of credit for posting a follow up. I'm glad your story has a happy ending and that you love the knife, but I didn't think we'd hear from you again. You hit on a lot of what sets SURVIVE! apart. Very cool!

I know the SURVIVE! team is working way beyond normal business hours to satisfy customers, but I don't know how they can get knives out faster while also spending more time responding to customers. There's only so many hours in a day. Would anyone want to pay more per knife so that more employees could be hired for customer service? It's been said here before, you can get it good, cheap or fast, pick two........
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Hi bro, that is also my issue here with Survive! not answering emails. I have a big problem with that. Two emails sent and it's been a month and more but none replied. I am fine since those emails are not that important, but in a few months I will be shifting my place of residency and I need to get the address changed. All four of my knives hasn't been done and I foresee it won't be done before I move house. If Survive! remains uncontactable, how am I going to ever get my delivery done right? They did say specifically that we need to inform them personally when there is a change of address. This can't be the way business is running. They will have to think of something better.
 
pjandyho said:
Hi bro, that is also my issue here with Survive! not answering emails. I have a big problem with that. Two emails sent and it's been a month and more but none replied. I am fine since those emails are not that important, but in a few months I will be shifting my place of residency and I need to get the address changed. All four of my knives hasn't been done and I foresee it won't be done before I move house. If Survive! remains uncontactable, how am I going to ever get my delivery done right? They did say specifically that we need to inform them personally when there is a change of address. This can't be the way business is running. They will have to think of something better.
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Can you log into your account on the website to check if the address did change even if your emails weren't replied to? You could also add a message to your orders while logged in on the site. I've had great success with that method.

I've never been in your situation, waiting to hear back about a time sensitive issue, but my question is open to everyone......... what can they do to speed up communication? Should Ellie not help assemble knives or organize orders and just reply to emails and phone calls all day? Should they adjust prices so they can hire a secretary? Like I said, I haven't experienced communication concerns, but it seems to have come up a lot lately.
 
Silver Needle said:
I've never been in your situation, waiting to hear back about a time sensitive issue, but my question is open to everyone......... what can they do to speed up communication? Should Ellie not help assemble knives or organize orders and just reply to emails and phone calls all day? Should they adjust prices so they can hire a secretary? Like I said, I haven't experienced communication concerns, but it seems to have come up a lot lately.
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Supply and demand will not balance before that happens. It's a lot of knife for the money and that's what keeps the orders coming.

pjandyho, in your situation I would indeed email or call until you get a response, that's a pressing situation. If you email, put something in the subject line to the effect of: URGENT. ADDRESS CHANGE NEEDED.
 
On second thought, start calling. For some reason your email might be going into a junk folder or something.
 
Maybe SURVIVE has reached the point where a successful business expands some. It seems as if there is a huge demand for their product. The only complaints that I have heard of are delays, availability, communication. Never the product. They do have a monthly production update which is helpful. I didn't find out about the sandblaster cabinet problem till after my post. An email reply stating this would have been very appreciated after the Christmas delay. Returning an email within a week seems to be very important to most people. Seems like adding a secretary to take care of that would help a lot. Maybe Guy wants to remain small so he can control the quality. The quality is definitely there. I am a Busse collector and SURVIVE is right there with them.
 
Hi guys, thanks! I have not shifted my place of residency, at least not in the next few months so I have yet to inform S!K about it. My previous emails was for other unrelated issues.

Silver Needle, in S!K's website it says to inform them personally when there is a change of address. Updating on their website alone is not enough because the shipping address would have been tacked to the original order placed and they won't know there is a change of address. They will have to manually change the address on their end.

HK, I doubt it's in the junk folder. I wrote them via the contact form in the website.

I honestly don't mind paying extra $10 to $20 more per knife if they are willing to employ someone to answer mundane emails. On his free time he can provide us even more updates on here, Facebook and Instagram, and really free up Ellie and Guy's time. I am sure $10 to $20 more per knife would suffice and should be able to cover the additional cost without being too expensive? I am just throwing some suggestions here. As orders and reputation grows, this is a necessity.
 
Pj, I didn't mean to change your address in your account, I meant to go to each order and add a message to it. That message is tied to the item and will let Ellie know to update the address.

Since I haven't experienced any problems, I'm not in favor of a price increase or added staff, I'm just wondering what would satisfy the people who seem frustrated. I don't have a good answer and I'm sure if Guy did he would have done it already.
 
Silver Needle said:
Pj, I didn't mean to change your address in your account, I meant to go to each order and add a message to it. That message is tied to the item and will let Ellie know to update the address.

Since I haven't experienced any problems, I'm not in favor of a price increase or added staff, I'm just wondering what would satisfy the people who seem frustrated. I don't have a good answer and I'm sure if Guy did he would have done it already.
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Oh ok. I will give that idea a try and see if it works. Thanks for the suggestion.
 
Also have to take into account that they, as a company, moved their business to Idaho, did they not?

All things considered, I've underestimated their hard work vs. setbacks. Guy and Ellie, (and whomever else works for them) are obviously pretty strict to their high expectations. Hopefully, in Idaho, which seems to have a large knife manufacturing community, will soon provide them with some stellar prospects to hire for help while they quickly grow.

Hope that happens soon. I bet they are way overdue for a break.
 
I have a 5.1 on (presale) order since Dec. 2nd. The only thing within that time i was wondering about was the estimated delivery date of all 5.1's before christmas. This seemed quite unreal for me as i read all about waiting and scheduled delivery before i pushed the button and i never imagined receiving that particular knife so quickly. But this message dangled a carrot in front of me and i found myself becoming unpatient despite having no use for the blade (apart from admiring it) up to march, when fishing season is starting over here. Recalls the feeling of waiting for my first iphone in 2008 - cudos s!k, word of mouth marketing works out fine. Even on a global scale.

In my opinion the s!k team could make their life much easier when keeping people informed about schedules only by the first friday update without referring to certain dates like christmas, easter an so on. If you mention a period (e.g. around christmas) you're raising hope and brain fades out the finer points of language fixing the prey. And feed the trolls.

As we all recognize current supplies continue to be rather short and i'm curious about the 15th monday sale. Guy and Ellie - start it when you're ready to and we will be ready to jump in. The communication within this community works quite well, so you don't have to announce (and postpone) the date. If it's on, we will know it in a wink.

Maybe Ellie can think about a weekly order number countdown on their website so that everybody can estimate by himself, discuss it on BF and ask his private cristall ball. Because certainly we need some news and rumors to read and discuss about on this forum.

And if they can improve their services by hiring a back office person, i'm sure they will do so. Because even if Guy intends too keep his business small they're still on the lower limit of small.
But i can imagine it's quite hard for Guy and Ellie to hire new staff meeting their high standards (talking from my own experience in being self employed).

Take your time s!k team. I like the feeling of anticipation. And the folder release is still far away...
 
If someone spent $200 without noticing the boldly and colorfully stated fact that there is no confirmed delivery date, that is the customers fault. For those new to the company I can understand the frustration when 5.1's were projected to be done before Christmas. Like I've said before, as the sales method and business format changes, hopefully they can move away from having to make projections. The production schedule is informative by letting us know the order of models and what work is being done and where the knife is in the production process without setting time frames like "this week" or "before Christmas" and I think that is a good thing.
 
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