mbkr
Gold Member
- Joined
- May 20, 2018
- Messages
- 8,552
That kind of thing can really sour you on a brand. I had a similar thing happen with Ruger several years ago. Never bought another Ruger.I sent a knife into Case to fix some blade play. They fixed the play but caused a new problem; knife wouldn't snap closed on it's own without me pushing it down the rest of the way. They never responded to subsequent emails regarding the issue.
I don't know when this was, but you might try to contact Case again. I contacted them about fixing excessive vertical play on a Trapperlock just before covid hit big time and everything shut down. About 7 months later I got an email from them apologizing and saying they had a record of me contacting them, but couldn't retrieve the message and didn't know what it was about. I never have contacted them about again, but IIRC Pennsylvania abruptly almost completely shut them down. If your correspondence was during this period, you might try again. Things got real screwed up there for a while.