This sucks on so many levels.
Knife enthusiasts are passionate.
We take and post pics of our knives
We take and post videos of our knives.
we spend x amount of time on internet discussion forums discussing our knives.
Some of us spend enough on just one that would cover a car payment, rent, on and on. We aren't always easy to please.
Think of the phone calls and emails these people get daily over every single thing. Not to mention taking time to flick flick flick a knife they've spent years working on just to appease the same people that probably irritate the living sh*t out of them. And it won't matter really. Someone will say the testing wasn't done correctly, or it proves nothing, or facts had to of been ommited in the process. That sh*t takes time away from production of knives that we'll most likely end up paying for anyway.
I know, I know it's there job, but humanity is going to play a role at some point and when you've spent your life to create something to see it picked over or people making videos whacking the spine over tables and cinder blocks saying "well see, the lock failed and the spine chipped so obviously CRK is just hype!", well that's got to sting a little and may result in stress, might result in employees being a little defensive when costumers call with issues, may result in someone getting cussed out, or items leaving the factory not totally in spec.
The problem progresses to the point where legitimate issues with a product may not be taken as seriously as they should because they are floating in a wide sea of paranoia and complaints.
After thousands of emails nit picking every little thing it might be hard at times to be understanding when the next person calls with something seriously wrong with their knife. Keep in context if someone looses their cool with you aren't the first person they've dealt with today and you won't be the last.
None of this is directed at anyone. None of this is judgment or attack. I've done my fair share of taking up their time with calls about stripped screws that were my doing to excess fluorinated grease on my Seb out of the box. I'm just a dude on the internet that loves his Sebenzas and would hate to see a perspective newbie miss out on the joy of a damn well built product due to paranoia and misunderstanding.
Ok nicotine is wearing off. Sorry for the rant
