Andrew Clifford Knives

Sorry. I keep reading that we are not to send "upfront money." But I cannot find a maker who will send a knife unless I send him the money first - up front. Nor do I see why I should expect him to trust me to pay after receipt if I don't trust him to send after payment. It just is not as simple as "Don't pay upfront." Paying before shipment is normal practice. That's what Amazon wants. That's what L.L. Bean wants. Randall wants a $50.00 deposit to wait years for a knife - which you pay for in full before it is shipped. In part it's a matter of whom we can trust.

It's also a matter of how we pay. I pay with a credit card via PayPal - period. I calendar the payment against the deadline to contest the payment with the CC company. If the item arrives, all is well. If not, I contest payment. Sorry, excuses do not extend the time to contest payment. So far, this approach has worked. I have had zero problems with members here and the CC company took care of a couple of eBay situations (Like the "Excellent" folding knife that turned out to be rusted shut.)

I also always google a seller's name before doing business with that seller.

Finally, I allow that I may not understand what is meant by not paying "upfront." I yield to no man in my ability to misunderstand. So enlighten me about buying long distance without payment up front.
 
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I think the fact is if you have a dishonest maker there is not much you can do to not get screwed until enough people have lost money to warn others.
 
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Sorry. I keep reading that we are not to send "upfront money." But I cannot find a maker who will send a knife unless I send him the money first - up front. Nor do I see why I should expect him to trust me to pay after receipt if I don't trust him to send after payment. It just is not as simple as "Don't pay upfront." Paying before shipment is normal practice. That's what Amazon wants. That's what L.L. Bean wants. Randall wants a $50.00 deposit to wait years for a knife - which you pay for in full before it is shipped. In part it's a matter of whom we can trust. Obviously not Andrew Clifford.

It's also a matter of how we pay. I pay with a credit card via PayPal - period. I calendar the payment against the deadline to contest the payment with the CC company. If the item arrives, all is well. If not, I contest payment. Sorry, excuses do not extend the time to contest payment. So far, this approach has worked. I have had zero problems with members here and the CC company took care of a couple of eBay situations (Like the "Excellent" folding knife that turned out to be rusted shut.)

I also always google a seller's name before doing business with that seller.

Finally, I allow that I may not understand what is meant by not paying "upfront." I yield to no man in my ability to misunderstand. So enlighten me about buying long distance without payment up front.

The way I see it is people should not pay the total up front for a knife that is 'expected' to be finished 2 years from now.
Small deposit, balance paid with pics of completed knife ready to ship.
This way CC or PP protection is still in effect.
That's how I understand it.......please correct me if this is incorrect.
Joe
 
He is selling his knives on the auction site under the name of Normal_Folk. He words the auction like he is a seller with a knife to sell but it is Andrew. I got the same run around from him. Finally after several weeks of numerous excuses and filing a dispute with the auction site my knife is waiting for me at the post office. I will keep you posted.

Knife was received after no less that 15 emails back and forth and three weeks late after a demand of immediate payment. The COA was not included with the knife so I am still waiting for it. Knife is nice for the price but it took a lot of work to get it to me.

Update: COA received approx. one month after the knife was received.
 
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Beware guys/gals he is selling his knives on the auction site under the name of Normal_Folk. He words the auction like he is a seller with a knife to sell but it is Andrew. I got the same bullshit run around from him. Finally after several weeks of numerous excuses and filing a dispute with the auction site my knife is waiting for me at the post office. I will keep you posted.


He did the exact same thing with me after selling it on the auction site: He sent the knife four weeks after I won the auction... He communicated with me as though he was a "nephew" of his... Numerous dumb excuses throughout the 4 weeks, that all sounded phony, the cherry being the last one, which was that he sent by mistake the knife to the wrong person, and then this person sent it back to him!!!...

He is basically using the auction site as a way of getting around the stigma of being a maker that is asking full payment up front, with the knife unmade, and the auction is basically about vaporware...

I suspected this, because the promised knife had no serial number, and it was supposed to have one...

The steel performed like absolute crap, so stay away. The sheath was beautiful though... He does "pimped up" Buckmasters, and those could be trusted I suppose.

Thanks for the heads-up about his new auction ID.

Gaston
 
He did the exact same thing with me after selling it on the auction site: He sent the knife four weeks after I won the auction... He communicated with me as though he was a "nephew" of his... Numerous dumb excuses throughout the 4 weeks, that all sounded phony, the cherry being the last one, which was that he sent by mistake the knife to the wrong person, and then this person sent it back to him!!!...

He is basically using the auction site as a way of getting around the stigma of being a maker that is asking full payment up front, with the knife unmade, and the auction is basically about vaporware...

I suspected this, because the promised knife had no serial number, and it was supposed to have one...

The steel performed like absolute crap, so stay away. The sheath was beautiful though... He does "pimped up" Buckmasters, and those could be trusted I suppose.

Thanks for the heads-up about his new auction ID.

Gaston

Yep, that was one of the excuses he gave me. His nephew sent the wrong knife to another customer and it was part of the delay.
 
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Sorry. I keep reading that we are not to send "upfront money." But I cannot find a maker who will send a knife unless I send him the money first - up front. Nor do I see why I should expect him to trust me to pay after receipt if I don't trust him to send after payment. It just is not as simple as "Don't pay upfront." Paying before shipment is normal practice. That's what Amazon wants. That's what L.L. Bean wants. Randall wants a $50.00 deposit to wait years for a knife - which you pay for in full before it is shipped. In part it's a matter of whom we can trust. Obviously not Andrew Clifford.

It's also a matter of how we pay. I pay with a credit card via PayPal - period. I calendar the payment against the deadline to contest the payment with the CC company. If the item arrives, all is well. If not, I contest payment. Sorry, excuses do not extend the time to contest payment. So far, this approach has worked. I have had zero problems with members here and the CC company took care of a couple of eBay situations (Like the "Excellent" folding knife that turned out to be rusted shut.)

I also always google a seller's name before doing business with that seller.

Finally, I allow that I may not understand what is meant by not paying "upfront." I yield to no man in my ability to misunderstand. So enlighten me about buying long distance without payment up front.

"Up front payment" is paying before the knife is made. The issues in this forum are usually from the maker taking years to make a knife after receiving full payment.

That is not the same as a maker asking for payment on a finished knife that is boxed and ready to be shipped. That is not "up front payment" because the product is already completed. Once the knife is made and ready to ship then it's time to pay.
 
Knife was received after no less that 15 emails back and forth and three weeks late after a demand of immediate payment. The COA was not included with the knife so I am still waiting for it. Knife is nice for the price but it took a lot of work to get it to me./QUOTE]

COA received approx. one month after knife arrived.
 
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Wow - just wow. These are horror stories. I've never worked with Andrew Clifford, so my input is based solely off of what I've read here. With that said, I would never purchase a knife from or recommend that anyone else do so. I appreciate that you're having the exact knife you want made, which is very cool, but I don't see how the frustration is worth it. I also don't think you'd have much luck working with any custom knife maker w/o cash up-front. I know some handmade knife makers that won't do custom knives because of the reverse scenario (indecisive customers, customers with cash flow problems, etc.) and so they don't do custom knives. Others that do want a large portion up-front. There are so many great custom knife makers out there (although I'm not sure about custom hollow handled survival knives specifically) that there is no reason to deal with someone that that treats customers the way people are describing here. Period. Don't do it. Move on.
 
Someone suggested that my prior post here might be misplaced and therefore misunderstood!. After pointing it out to me, I fully agreed. Thank you, Someone!! I took your great advice here. I will re-post my original posting later on either in a new thread or in a different one!
 
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I am Andrew Clifford.


I have refrained from saying anything regarding this forum thread post simply due to not having the time as my attention was better spent elsewhere. The situations have all been resolved. I will take the time to address each claim.

FIRST OFF….I am obviously on Bladeforums. “Rez_dawg” is my handle, as was it my screen name on eBay after changing it from Andrew Clifford Knives. Rez_dawg was my first maker moniker.

Jleebron and I have since worked out this difference. He was not aware of my wife’s cancer situation at the time he originally posted this thread. Marty Gaston’s ignorant claims of my wife’s cancer situation being a lie, which he did state many times (as many things he has said which made it back to me), are false (visit my website andrewcliffordknives.com, the proof is there!). Marty Gaston also claimed that our #Traceysfight knife raffle to help pay for medical costs was also “fake”, or a lie. Marty Gaston’s claims are completely FALSE…right on down to what he says about the quality of the knives I make PLEASE READ ON. By all means if you are going to chime in, read what these people have said then you would, should want to hear the other side of the story, right? . Marty Gaston’s intuition is much like his knowledge of knives, false, nonexistent, or delusional, at best.

My first communication with Marty Gaston was when he contacted me via my website wanting to trade his heavily modified Randall #18, among several other heavily modified knives, for one of my ACK Sly II STYLE survival knives. I was hesitant to make a trade with this person due to the stigma of people modifying another makers work. When I take trades the knives are not always kept or added to my personal collection. I sell, trade with local collectors, friends. Modified knives of well known custom makers are like the hot potato no other knifemaker wants to touch for fear of being accused of doing the modifying themselves. When you modify a makers custom work it is not YOUR name on that knife! It is the name of the original maker! Any changes that render it useless, changes to the geometry in any way that does not present the maker’s work as intended it looks bad for the maker NOT the person who modified it. It is something you do not do. Marty Gaston is known for doing this be it himself or by commissioning other makers via Bladeforums. If he were to keep the knives, take the blame for their performance after making ignorant changes, nonfunctional modifications there would not be an issue between myself & Marty. I would not have any issues beyond a shipping mixup, delay (partially due to having had to ship the knife to Canada I.e. -customs delay). The traded knives that I decide to sell typically go on eBay. I would not feel comfortable passing off any modified knives to buyers. EBay is a place for many to “dump” these types of knives. It’s all about buyer discretion.

I outright TOLD Marty Gaston that my nephew currently had an early version of the ACK SLY II listed on eBay that he could communicate with him on it. As I was reluctant to make a trade as I sensed he may have been concerned about the fact that I was concerned. I even gave Marty the eBay screen name to find it. He thanked me and jumped on the opportunity. He bought from my nephew whom was using the eBay account owned by my wife and I so naturally it had my wife’s information, our Paypal account info. Which is the reason Marty thinks that he was buying directly from me, well, he partially was! What’s the big surprise? Especially since I told him about the knife, gave him the exact eBay account. Why he is pretending it was his sneaky sleuth work that obtained all this information that was blatantly given to him outright is beyond me..?


The eBay account “normal_folk” is in fact an account owned by my wife and I which was opened by my wife who has purchased items via that account in the past. She does not shop on eBay much anymore. This account basically remained dormant until I allowed my nephew to sell from it. Like an ordinary customer, my nephews also buy knives from me. He has listed his own knives from his personal collection from this account. He was also given the okay to list knives for me that I owned. It was part of his job details. There is nothing secretive about this nor was it ever intended to “hide” anything from anyone in a negative sense. When I had my personal account “Andrew Clifford Knives” up and running, which I still have, I was overrun by eBay emails asking about buying, ordering knives directly. I was warned by eBay at one time about using eBay to make outside of eBay transactions which was not initiated by me. I was merely responding to an inquiry. I was also continuously contacted about repair, modification jobs (which I do not do any modification work on custom knives). When I had listed items on my personal eBay account I would be flooded with numerous emails which had nothing to do with my listings. I also had people simply wanting to “shoot the shit”. I referred them to my myspace page as a means of contact (this was prior to Facebook, instagram’s emergence and before I had my own website). The move to change my eBay screen name was due to these reasons, not to hide from anyone for any negative reason. This is also the very reason that many makers who buy on eBay do not always have their screen name identifying who they are. It isn’t to “hide” in the negative sense. I have had several celebrities buy from me on eBay under screen names that gave no clue as to whom they were. This was also their reasoning for having an eBay screen name that did not outright identify who they were. Jesse James bought some vintage car parts from me on eBay, I would have never known unless I didn‘t happen to be searching through my Paypal transaction history. When someone purchases from my current eBay account they will see my information identifying exactly who I am. If it is a knife purchased by a person that is well rounded in the knife community they may recognize my name, who I am. It happens almost every knife sale.

The reason I prefer to lead a more private life, as many other makers do, is due to this type of BS! Customers that tend to think every little mistake is intentional, those that do not understand what a backlog is, how it works. I have never had any issues with people’s attitudes that make contact, purchases through my website. I have only had problems with 4-5 big egos on eBay in the last 17 years. I have never had these types of issues until dealing with those infatuated with the Rambo First Blood, SLY II style knives & hollow handle knives in general. I have been doing this for over 25 years with the exception of the 6 years which making knives was not a priority due to my motorcycle accident in 2000. Two years prior to my motorcycle accident I did not make very many knives. A few here and there for myself, family, friends that‘s about it. From my motorcycle accident date, September 6, 2000 I did not make knives again until 4 years later in late 2004. Which brings me to another “rumor” that I have never felt the need to address but will mention it here just because I have been asked many times. Yes, I am physically handicapped. I have stated so many times on my old Facebook knives page, my “like” page and on my website. This is not new information. If you take a look at my work you will see that it in no way hinders my work or quality nor does it play any factor in me being behind. Just an FYI I am also a mechanic, I build motorcycles, restore, customize, fabricate and repair both motorcycles and vehicles. I am a welder, ex-general contractor apprentice. I am also working towards my gunsmithing license at the moment. I restore, rebuild, customize, dura coat firearms as well as make kydex holsters. Next year I will also be going back to school for political science, Native American Sovereign law. I am a FIRST American and 1/8 English/Scotts Irish. My wife is full blood Navajo (Dine’) We are both enrolled members of our Federally recognized tribes. I only state this information here because reading through some of the replies to this thread I see a lot of intuition, assumptions and ignorance of/about exactly who I am.

I have had the pleasure of working with some of the best people I have ever met (Jleebron is one of them! He is a delightful soul and a very understanding man as well as a fellow OKLAHOMA SOONER FAN) I have worked with customers from all walks of life, from all over the world. I am proud to have had so many people want to own the knives and/or sheaths that I make. Completely awesome people for the most part. I cannot say Marty Gaston or Renegadeknives fit in that category, to put it nicely. Both individuals were seemingly delightful , nice via personal communication, but not so very delightful behind my back. I overcame the incidents, got the goods delivered to the each of them and this is what they have to say in return. I can’t please everyone, and not everyone is willing to be pleased. But those appreciative of my efforts, work will always have a place on my list of contacts, those I will do future business with.


Many already know how ignorant Marty Gaston is when it comes to knives. Please refer to the “Hollow Handle Knife Thread” started by Sam Wilson in which Marty first popped up bashing a friend, well known knifemaker, a proven knifemaker, Vaughn Neely. As you all know Neely is the maker of the Lile Next Generation First Blood, First Blood Mission RAMBO knives. Marty commissions Josh at Razor’s Edge knives to do much of his knife altering. He had purchased a Neely SA9 (I believe it was the SA9) hollow handle knife and attempted to commission knifemaker Sam Wilson to modify (or repair after Gaston had severely damaged the knife due to his modifications) to my knowledge Sam Wilson refused to touch the Neely knife and referred him back to Neely. Marty blamed Neely. Even going as far as saying that Neely had no idea what he was doing in his knife making when the blade failed under his modifications So, how is it fair that Neely be blamed for Marty Gaston’s ignorance, failed modifications? Marty gave the SA9 a bevel fitting for a chef’s knife! The same type of bevel/edge he had given the ACK SLYII so grossly modified that the edge curled over when he went out on one of his RAMBO missions to chop tree branches off frozen trees in his home area of Canada.

The ACK SLY II survival knife Marty purchased from my nephew via eBay he sent to Josh at Razor’s Edge Knives of South Carolina. I spoke to Josh myself over the phone during the first Baldeforum bashing by Gaston. Josh put a steep degree edge/bevel on the ACK SLY II. Josh stated that he was only doing what Marty Gaston told him to do, what he paid him to do, which was give this knife an edge more fitting for a kitchen knife. The very same type of edge Marty had given Vaughn Neely’s SA9, which then it failed. You already know where I am going with this! ? When the ACK SLY II’s edge curled over after chopping he blamed me. He made a post here on Blade Forums which was ultimately closed for further comments by BF mods that got tired of the repetitiveness. I felt compelled to respond the way that I did because Marty Gaston was attempting to kill business. In that post it is evident that Marty not only holds a personal vendetta against me, for unknown reason, but he also likes to continuously run to every post stating what he has in his replies. What he always routinely fails to mention is his heavy altering, modifications he made to the knife I made that he bought from my nephew! He also fails to mention how he has already apologized TO ME, DIRECTLY, via email for bashing me over his failed heavy modifications he had made to this knife. The knife had a utility edge that was fitting for chopping, cutting. The knife blade was made from 440C and a razor like edge is not best for the type of work he claims he puts his knives through. He has been told this by several knifemakers on his previous posts in both the Hollow Handle Knife thread as well as the complaint thread he opened about my work. Marty lays out what he had done to this knife by his own words, admittance! The complaints of the sawback, it was an early version which functionality was meant for light duty use. His attempts to saw down a tree are not what the sawback was meant for. The shallowness of the hollow handle means that there is more tang in the handle which makes it stronger than just about any hollow handle knife out there. It would seem that Marty’s idea of “functionality” is so that he can replicate Sylvester Stalone’s character’s uses for the First Blood Knife in the Rambo movie….and buttoning frozen timber.
 
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In regards to the Ebay/Marty Gaston shipping debacle: My nephew had sent the knife to a customer via the website, not the eBay transaction winner, Marty. Simple mistake which I took responsibility for. Regarding the COA, these are normally printed on cardstock which is what a lot of makers use. I had run out. Marty said in an email via eBay that he did not care about the COA, yet he makes it a big issue in his thread posts, replies. He was understanding, cordial to deal with on eBay. He was very patient and understanding. What I thought was a closed deal as he left feedback for us, stated he received the knife/sheath and stated he was happy ended up being the beginning of this long drawn out nightmare of a transaction! Some time later I receive a message via Facebook from one of the Blade Forum mods that there was a post regarding my work, customer service. IT turned out to be Marty Gaston bashing me. He also jumped on Youtube to make his passive aggressive “thumbs down” ratings on my videos, or so I am told.

No matter what this man will continue to say the things he does. I feel sorry for you, Marty. You have nothing better to do than to modify maker’s knives then blame them for your “design” failures, your own lack of knowledge of the logistics of knives. Again, I suggest that you take up knife making since you know so much about what you are doing!

As for ‘demon beast’ he and I are actually great friends and have been for 5 years now. He was bit hard by two knife makers that took his money and did not deliver. One stole his money, the other canceled on him after 2-3 years time. He tells his own story best which has nothing to do with me. I then took the job of making his design because he was a friend. No good deed goes unpunished! Brian made his replies on this post after not hearing from me because at the time the knife was finished we were traveling a lot. Again, due to my wife’s chemotherapy cancer treatments. When we got word in July that she was to start radiation work went by the way side. It was at this time that Brian was attempting to get in touch with me. Due to my mind being occupied with my wife‘s health I lost my business cell phone and did not have any contacts until replacing that phone 3 weeks later. I explained that to demonbeast, however, he is overly impatient at times and concern grew to anger.

With the fact that he was a friend I was unaware how his impatience was affecting his anger regarding the delay with his knife. I assumed that he understood what we were going through because he was aware of our situation. He made these posts without telling me his frustrations until after he had received the knife and had cooled off. By then it was too late. It is unfortunate for me. As always, until my dying days MY FAMILY ALWAYS COMES FIRST! If my customers do not understand that I cannot help that! This should be the case with every family man. Especially those that deem themselves Christians, religious/spiritual people. Brian “demon beast” & I are friends and this situation is behind us. He owns 7 of my knives and will soon own another. I see his postings here as a settled, done and over with situation. It is well documented in the BIG ASS KNIVES THREAD as well as the Hollow Handle Knife thread that demon beast and I are on good terms and have been. He got his ACK BW6 knife and he is overly joyed by it. We talked about it yesterday over the phone.


That brings us to eBay member Renegadeknives "Shaving sharp". He purchased a knife via eBay that belonged to me, listed by my nephew. It is coincidence that I, MYSELF, transposed addresses for his knife with a buyer that inquired about the very same knife, but with handle wrapping. I did not catch it right away and didn’t until getting on eBay seeing Renegadeknives had not received his knife. I explained that I had the other knife and could send it. He claimed he was traveling and did not get back to me right away. He seems like a decent guy, but he had given a friend of mine a hard time also via eBay over a knife he had purchased. Aware of this situation I wanted to hear back from Renegadeknives before blindly shipping a replacement that was slightly different. During our communication he opted to open a dispute. We communicated that way and the knife was sent. The knife sat at the post office for 4-5 days, if I remember correctly, before he got to it. He again claimed he was out of town. I do not doubt that. When he got the knife he said he liked it. In my haste to get it out the door I missed putting the COA in the package. I asked him to let me know if the COA is in the package, IF not that I would send it as there was an unsigned one on my desk. At this point Renegadeknives had threatened to leave negative feedback, twice. On October 21st he sent me an email via eBay pointing out this thread (which I already knew about), based on two old situations that have been resolved and one old situation that no mater what will never go away as Gaston fails to see his own actions that ruined a perfectly great knife!

Renegadeknives/ "Shavingsharp" was sent the COA. It was sent in an UPS envelope, the orifinal envelope I had the COA originally in, placed a stamp on it and put it in the mail. I had zero reason to believe there would be any type of problem with delivedry. In that Oct. 21st email via ebay he once again threatened to leave negative feedback. To date he hasn't left any feedback. Your promise to not do any future business will not break my bank, Mike:thumbup: "renegadeknives", Shavingsharp. I can only assume that shortly there after you did receive the COA because I have not had the pleasure of receiving, reading any more of your wonderful emails. The COA matters to ebay resellers, which is why I made sure to get it to him.

Renegadeknives & Marty Gaston obviously have the typical eBay mindset that errors should not happen. They failed to see that even with these delays they still got their knives as promised. Which was my overall objective. I apologized for each situation but these two prefer to see the errors as intentional. Neither of these complainers in this thread considered our situation in my household, how my wife's cancer affected business. How me being my wife's caregiver (driving her to 3/4 of her Dr's appointments, treatments) affected business, my time in the shop. Feel free to read my website. Regardless I still have work. I still have customers on a waiting list that want to buy. I still have over 11,000 emails in my inbox mostly regarding support for my wife, family and potential new work. If these ebay transactions that are over and done with, PRODUCT SITTING IN THEIR HANDS, mind you- compels Gaston & Renegadknives to continue to bash me at every chance then so be it! I have better things to do than to worry about it. My posts here I took responsibility for the failures/delays regardless of the fact that those who worked for me could have easily double checked their actions, used common sense (including myself) but they worked for ME and it is my name on the business. The buck stops here!


I was not “forced” by Blade Forums to follow through with each of these situations! I followed through with them because it is the right thing to do. There was not any ill intentions not to follow through. I am not the only maker that misses deadlines. It happens more often than not. Today I am hitting the 2 year mark with a good friend and a tactical folder I purchased. It originally was to take 6 months. While I have not been overly concerned I have wondered when it will actually be completed, but because I know how things go, how far behind he is I not up his butt about it. These things happen. Add in your significant other having cancer and you tell me whether business remains on track. I am working to get customers taken care of and have already taken care of half of my backlog list. I will continue to do so regardless of what is said on Bladeforums. I will also continue to frequent blade forums but the bashing, people coming here with false, half truthful stories just to spark up a conversation is ridiculous.

Thanks to all those that have taken the time to read my responses. I consider these matters closed. If anyone has any more questions you can contact me directly through my website or leave me a message on my message board here on Bladeforums.

-Andrew Clifford, Rez_Dawg
 
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I haven't had the pleasure of taking orders in almost 2 years. (with the exception of a few which were existing projects new buyers were interested in) Full payment up front depends on the job.

-Andrew Clifford, ACK
 
Still no COA after several excuses. I am done with this guy!

I contacted you on October 14th letting you know that I was out of town and that I would get it in the mail, which I did. It should have gotten there by Saturday October 22nd, or Monday, October 24th at the very latest. You did not email me several times! You emailed me once on October 8th, and I told you we were out of town. I can post screen shots if this drags on, which I prefer not to have to do anything like that.

-Andrew Clifford, ACK
 
Yep, that was one of the excuses he used on me. His nephew sent the wrong knife to another customer and it was part of the delay.

Wasn't an excused. It was reality, happened twice, once with you, once with Marty Gaston. twice out of 17 ebay transactions and 54 regular transactions via my website.

-Andrew Clifford, ACK
 
The way I see it is people should not pay the total up front for a knife that is 'expected' to be finished 2 years from now.
Small deposit, balance paid with pics of completed knife ready to ship.
This way CC or PP protection is still in effect.
That's how I understand it.......please correct me if this is incorrect.
Joe

That is the way I have done things, and will when my backlog is worked off. Life was much better prior to doing custom made-to-order jobs. The back and forth is time consuming. I prefer to make my own designs. Once caught up I will make whatever I want and sell them through several vendors. The problem I ran into most was taking a down payment then buyers wanting to make numerous payments to pay the knife off. Many times I have had transactions falter due to buyer not being able to pay. In my specifics email which serves as my "contract" it states that the down payment is non-refundable. I had quite a few buyers know this full well, but when they faltered they wanted their down payment refunded. When I stuck to my guns I would get emails from people saying there was so and so slinging mud online over it, claiming there was more to the story. I have experienced it all in my 25 years. For me, the best way to not have any issues is work with my trusted repeat customers via the down payment, balance when finished method and all others can have their pick of what is already made, ready to go.

I hope to have the backlog worked down by the end of next year. I am already counting the days lol.

-Andrew Clifford, ACK
 
Knife was received after no less that 15 emails back and forth and three weeks late after a demand of immediate payment. The COA was not included with the knife so I am still waiting for it. Knife is nice for the price but it took a lot of work to get it to me. I think if the auction site was not involved and I was purchasing direct I would still be dealing with it.

"Demand of immediate payment" is a setting via the ebay listing. I am sure you are well aware of this, that until the item was paid for it is not actually yours and remains available until it is paid for as I clicked "Require instant payment via Paypal for those who choose Buy it Now" option when listing my items, as MILLIONS of other sellers do. Also, I count 10 emails total. 3 of which were after the knife was already sitting in the post office in North Royalton, OH. 3 of those emails also included my personal cell phone number which you failed to utilize. "I'm not going to talk about this while i'm away"....your sense of "urgency" is conveyed through your Bladeforums thread replies here, yet you were lax when the actual transaction was taking place. I don't understand that, Mike. I guess I don't really need to. The fact is you were sent the knife, you were sent the COA and I was completely professional aside from the unintentional mixup/delay. I have all email interaction/communication between us.
 
Wow - just wow. These are horror stories. I've never worked with Andrew Clifford, so my input is based solely off of what I've read here. With that said, I would never purchase a knife from or recommend that anyone else do so. I appreciate that you're having the exact knife you want made, which is very cool, but I don't see how the frustration is worth it. I also don't think you'd have much luck working with any custom knife maker w/o cash up-front. I know some handmade knife makers that won't do custom knives because of the reverse scenario (indecisive customers, customers with cash flow problems, etc.) and so they don't do custom knives. Others that do want a large portion up-front. There are so many great custom knife makers out there (although I'm not sure about custom hollow handled survival knives specifically) that there is no reason to deal with someone that that treats customers the way people are describing here. Period. Don't do it. Move on.

I invite you to take a few minutes to read the opposite side of the story. There is always 2 sides to the story. None of these buyers, except Demonbeast purchased a knife from me which the buyers designed. I took Demonbeasts job because he was a friend, although reading his venomous posts you may not be able to see that, but we are and we got passed it. Gaston444 & Renegadeknives/Shavingsharp purchased knives that were already made. JLeebron's knife is from my line of designs, and it's beautiful.

One thing I learned as a knifemaker that anytime another maker chimes in in favor of others without knowing the full story it can have adverse affects, which is why I don't get involved in situations like this. I am sure these guys appreciate you siding with them on this. ?

-Andrew Clifford, ACK
 
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