buck cs

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Well,the only positive thing i see is i just bought 5 more new Buck knives today,LOL,I guess i'll buy your share up,thanks!Why not try a Canadian knife company like grohmann knives?,you'll soon see where they stand on customer service,they are a real joke ,no way i'd buy another grohmann,yet so many people love them so much.
 
I don't know if a non paying forum member can lock their own thread or not, but it seems like a good idea at this point. If not, contact a mod and they will do it.

The OP has expressed his displeasure and disapointment with his conception of Bucks lack of customer service. His points have bee responded to and he's made his decision. Anything further from the OP would seem more like trolling at this point.
 
RAZORBLADES said:
Why not try a Canadian knife company like grohmann knives?,you'll soon see where they stand on customer service,they are a real joke ,no way i'd buy another grohmann,yet so many people love them so much.
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How does this help anything?
Why would you bash another knife company which isn't even mentioned in this thread?
Total trolling that is.:thumbdn:
 
Since the thread is not closed and its hot outside I will throw in a word or two, which may help others, not so much the original poster.

I have been to several knife shows where Buck employees were present and got to set and to listen to all the knowledgeable folks shoot the breeze. A place where they have time to explain things. It was carefully explained to me that my knives of interest were getting old enough that there were no parts for many of my knives so only replacement to a new current model knife could be offered as a warranty service. I understood and was not offended, I did realize if I find one I may have to find two to make one. This is what I would recommend to Canadian1. I realize his complaint was not related to this but I think this is a good alternative.

The blade metal used in that era as mentioned by BG was 425M , a good metal, as a lucky hunting knife I would want that metal back in my knife. I would find one on ebay, get Leroy at TripleRKnives.com or Eric at Arkansasknives to replace it so its hunting spirit would remain the same. There are couple of other guys that could do this well out there also. I will have to ask others to recommend them to Canadian1

Some of my old 300s are so rare that to find one in good shape may take more years than I will be granted. If I can find two that makes one decent one, it will sit in my collection display with its head held high. And I will not be concerned if someone else did the same.

Good Luck Canadian, keep you hunting knife in good spirit.
300Bucks
 
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IVANKERLEY said:
good for you! always good when you get a new knife
overflowing hype? Really... Little customer service?
given all your conspiracies and drama in this thread i'd be amazed anybody would produce a product meeting your expectations. But good luck to ya anyway
regards
gene
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no conspiracys no drama ,i have several knives, that exceed my expectations,
if you read the thread you can easily see 70 percent of the people dont comprehend it
 
Joe Houser said:
mine is past that ( 1987} as i said before they cant do it because they cant put a price on it without jeopardizing themselves said:
I'm no spin doctor...although I could sure use a doctor now! I'm just Joe and I have worked for Buck for 26 years now. And we are just talking about Buck Knives up here in Idaho. Not Buckamalgomated industries international employing 60 thousand workers with a whole staff of marketing personel to handle bla bla bla....nope, just the 200-ish employees we have right here about 100 miles from Canada. I could bring my rework man in here and ask if he thinks the Blade Swap idea was a good one but I wont. Its Friday and I dont want to ruin his weekend. For a myriad of reasons, it was just a bad idea. I'm obviously darned if I do, and darned if I dont.
I understand that the knife has sentimental value, I totally get that as I have certian knives that are extra special to me.
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just for the record...was this headache bad idea myriad of reasons and all during bucks manfactured in china phase or the usa phase...no hidden agenda just watto kow
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FYI, there was no "made in China" phase so to speak. True, Buck produces a few lines of knives offshore, but the vast majority of their knives are and always have been made right here in the USA.
 
What do you expect from customer service? How far should CS have to go to be called great?

Lets not forget the details:

-you are asking for a FAVOR, not warranty service.

-your knife has seen DECADES of use, and it has not broken or failed you.

-You are mad/ disappointed at Buck because they wont do you a favor on your still functional 30 year old knife... (and to top it off, the favor is not something that they are set up to do)

I was a business major in college, so I may have an advantage in understanding why Buck has not figured out a good way to do this process. I don't know the details, but I can assure you there are many things to consider for Buck to do this favor for you. It is not nearly as simple as you put it.
 
The Government said:
What do you expect from customer service? How far should CS have to go to be called great?

Lets not forget the details:

-you are asking for a FAVOR, not warranty service.

-your knife has seen DECADES of use, and it has not broken or failed you.

-You are mad/ disappointed at Buck because they wont do you a favor on your still functional 30 year old knife... (and to top it off, the favor is not something that they are set up to do)

I was a business major in college, so I may have an advantage in understanding why Buck has not figured out a good way to do this process. I don't know the details, but I can assure you there are many things to consider for Buck to do this favor for you. It is not nearly as simple as you put it.
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i see you left out that i didn't expect it, was willing to pay for it they teach that in business school, no it was not broken and yes i was willing to pay for it.
they seem to be set up to do it in the custom shop, give me a better reason/reasons, it cant be done,jeez man your a business major,you know it and i know it it would be economic suicide ,to say ok we`ll do it for x amount, then right away people would deduce that they are overpaying for new product , ok how about plan b ,,take one of the blades i`ll buy it, mail it to me i`ll change it myself, i`m not a big company, i`m not set up for it either,i could get some shop in town to do it for me 10 dollars max...but what do you think buck would say "i`m sorry no,but if you visit our custom shop etc etc etc"

your right about me being pissed about it, all the economics aside, if they didn't offer this blade in the custom shop ,none of this would be an issue, and like i first said, the warm and fuzzy buck customer thing,well i just think i will pass on believing it, i`m till looking around for an after market or independent blade for it, if i can find one and its not too expensive i`ll take it out of retirement,if its too much i`ll get a new hunting knife sadly i might add, i remain =unimpressed
 
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Yeah, and he's asking for a favor that's been denied to all other Buck customers.....you know.....us.

:D
 
He's also had just about the max attention allowed for this type.

This kind enjoys it.

I suggest it be finished.
 
canadian1 said:
i dont share that view, i do someone a favor,i don't expect a payment, i do that same person a service i expect payment
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Wow, I can't believe that you've gotten your panties in such a wad over this. You've asked Buck for a service that they no longer offer for whatever reason. It's time for you to get over it and move on.

All your whining and complaining about it won't do you any good and really, is just starting to irritate the great folks on this forum. You're not making any friends here with your attitude.
 
Kurie Osity said:
Wow, I can't believe that you've gotten your panties in such a wad over this. You've asked Buck for a service that they no longer offer for whatever reason. It's time for you to get over it and move on.

All your whining and complaining about it won't do you any good and really, is just starting to irritate the great folks on this forum. You're not making any friends here with your attitude.
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Amen, and well said.
 
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