Case Tony Bose Collabs pic and discussion thread.

JohnDF said:
That's acceptable on their $50.00 knives, but not on their $300.00+ knives... I'd definitely send it in for repairs.
Click to expand...

Yeah it is a bummer. I contacted the vendor to see if I can just return it, but no response yet. Does anyone have any experience sending to Case warranty/repairs before?
 
wickettedge said:
Yeah it is a bummer. I contacted the vendor to see if I can just return it, but no response yet. Does anyone have any experience sending to Case warranty/repairs before?
Click to expand...
SHC shouldn't give you any problems at all on the return; they've always been easy to work with in the past in my experience. However, you might get a faster response by calling. They always get back to me, but I usually call if there's an issue since it's faster. They have always been very helpful. They would probably be willing to exchange it for one without issues if you want. They've done that in the past.
 
wickettedge said:
Yeah it is a bummer. I contacted the vendor to see if I can just return it, but no response yet. Does anyone have any experience sending to Case warranty/repairs before?
Click to expand...
My experience with Case warranty repairs has been good. It wasn’t fast, but the work was very good. One knife I sent in to replace a backspring that had become lazy over the years. They also replaced a broken bone scale on it that broke when I dropped it on the concrete. I didn’t ask for the scale to be replaced and didn’t expect them to do it. They just did it at no charge.
 
wickettedge said:
Yeah it is a bummer. I contacted the vendor to see if I can just return it, but no response yet. Does anyone have any experience sending to Case warranty/repairs before?
Click to expand...

I sent a new cattle knife in a couple years ago for blade play and some wonky edges. They fixed the blade play, but said in a letter returned with the knife, that their top cutlers didn't see a problem with the grinds. I think they couldn't correct the issues without taking too much off the blades and wouldn't have been able to replace them. The response didn't sit well with me...

I just got one of the brown bone premium stockman (men?) and the main clip looks like they took a little too much off the tip when sharpening. Normally I would have considered sending it back to Case, but that'll be a waste of shipping on my part. I'm curious how a company that's been in business for so long can't find a guy that can sharpen well. Oh well, I'm still gonna buy them...
 
JD Bear said:
I'm curious how a company that's been in business for so long can't find a guy that can sharpen well. Oh well, I'm still gonna buy them...
Click to expand...
Based on the number of knives they’re putting out, they probably have a lot of people that are sharpening knives. Some may be better than others, but I’m sure they have a bunch of guys that can sharpen well.
 
Sacto said:
Based on the number of knives they’re putting out, they probably have a lot of people that are sharpening knives. Some may be better than others, but I’m sure they have a bunch of guys that can sharpen well.
Click to expand...

Yeah, I get that....but they should probably find one or two of those guys when it's time to sharpen $500 knives. Just sayin...
 
wickettedge said:
Yeah it is a bummer. I contacted the vendor to see if I can just return it, but no response yet. Does anyone have any experience sending to Case warranty/repairs before?
Click to expand...
wickettedge wickettedge I'm sure it will work out. I had posted "What would you do?" thread in regards to whether to send back a locking Lanny's Clip back after receiving it brand new from a retailer due to bad grind lines.

Case took care of me and it all worked out!

Here is my premium stockman and I can't be happier.

Thank you to Matt_WY Matt_WY !!!

qLNcPBf.jpg
 
View attachment 1847279View attachment 1847284View attachment 1847282View attachment 1847283

Big shout out and thanks to Matt_WY Matt_WY for alerting us to the sale on these!

Fresh out of the mailbox. Paper slicing sharp. Grinds look good to me, but I am not a student of grinds. Blades are tight, action is smooth. The spey is a bit softer in its action, but snappy none the less. On the backside, one spring is slightly low on one end creating the appearance of a gap, but it is not a gap. (Only us knife knuts would even notice such a thing.)

154 CM, milled liners, pivot bushing, pinned shield, gorgeous Ebony, and three great blades all of this precisely replicated from a custom Tony Bose Premium Stockman for $299! Wow, you cannot get much better than that.
 
Last edited:
I hope Case makes it right for you. It should've never have been sent out like that. Knock on wood, other than one of the last run of Barlows having some blade play, I've had pretty good luck with most all of my Case knives, as far as QC goes. Now the edges are a different story, but that's an easy fix.
IMG_0952-X4.jpg
 
Leslie Tomville said:
View attachment 1847279View attachment 1847284View attachment 1847282View attachment 1847283

Fresh out of the mailbox. Paper slicing sharp. Grinds look good to me, but I am not a student of grinds. Blades are tight, action is smooth. The spey is a bit softer in its action, but snappy none the less. On the backside, one spring is slightly low on one end creating the appearance of a gap, but it is not a gap. (Only us knife knuts would even notice such a thing.)

154 CM, milled liners, pivot bushing, pinned shield, gorgeous Ebony, and three great blades all of this precisely replicated from a custom Tony Bose Premium Stockman for $299! Wow, you cannot get much better than that.
Click to expand...
Update: thank you enablers! I have one coming. :thumbsup:

$299??? Where the hell can I get one for that and if anyone wants to sell me one for that I'm a buyer right now no questions asked. Don't care about any f&f flaws.
 
Last edited:
Sacto said:
My experience with Case warranty repairs has been good. It wasn’t fast, but the work was very good. One knife I sent in to replace a backspring that had become lazy over the years. They also replaced a broken bone scale on it that broke when I dropped it on the concrete. I didn’t ask for the scale to be replaced and didn’t expect them to do it. They just did it at no charge.
Click to expand...
I had the opposite when I sent mine in. They did a quick 3 minute buff and said it was good to go... I was actually pretty appalled at their customer service. I was tempted to send it in a 2nd time but didn't bother.

It was a Wilfred lockback, I mention it in the thread dedicated to that particular Case/Bose with pictures of the issues. Mainly covers and pins.

The atrocious finish and customer service was the reason I didn't pick up the premium stockman (even @ $299). It was in my cart, but I didn't want to roll those dice.

I'm sure the majority of these come off the line beautifully, but mine didn't and customer service did not pull through. I felt burnt twice.
 
Last edited:
You must log in or register to reply here.
Back
Top