Sacto
Gold Member
- Joined
- Jun 27, 2017
- Messages
- 3,336
That’s a bummer. I’ve sent two in for weak back springs and both came back snappy, sharp, and all cleaned up, free of charge.I had the opposite when I sent mine in. They did a quick 3 minute buff and said it was good to go... I was actually pretty appalled at their customer service. I was tempted to send it in a 2nd time but didn't bother.
It was a Wilfred lockback, I mention it in the thread dedicated to that particular Case/Bose with pictures of the issues. Mainly covers and pins.
The atrocious finish and customer service was the reason I didn't pick up the premium stockman (even @ $299). It was in my cart, but I didn't want to roll those dice.
I'm sure the majority of these come off the line beautifully, but mine didn't and customer service did not pull through. I felt burnt twice.



