I see a dude that self identifies as a Knifemaker here, with an impeccable feedback record, that got a little frustrated that the knife he was sent didn't work properly, sought out help, maybe vented a little inappropriately, but fixed the problem and followed through on the deal.
Actions>Words and all.
Dude, that's a name no one would self-apply where I come from. But then, there was a lot about the Dude that didn't make a whole lot of sense to me. And I'm talkin' about the Dude here-- sometimes there's a man who, well, he's the man for his time'n place, he fits right in there--
sometimes there's a man. . . sometimes there's a man.
Well, I lost m'train of thought here. But--aw hell, I done innerduced him enough.
I'm going bowling.