It's been 72 hours since blowing past the second hard deadline they committed to me directly on my factory 2nd, and two follow up emails from me, and not a one response from the SK folks on an update. And I can't raise them on the phone to request a refund.
I only tender this update because I previously mentioned that I'd be pursuing a refund if a meaningful update from them wasn't forthcoming, so I feel compelled to be transparent about how things go.
I'm sure I'll get through eventually, but honestly, enough is enough. I'd rather spend my cash with a company that has some basic customer service standards.
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I know some will disagree but this is really the heart of the issue right now. "In a couple months". "In a few months". "In 15 days". "On Monday". "Next week".
Why oh WHY does S!K continue down this road of promising a ship time and NEVER come through? STOP doing it and just be honest for Christ's sake! STOP telling anyone WHEN their knife will ship when you KNOW it WILL NOT. That is fundamentally WRONG.
At this point, I'd rather you just tell me straight up, "Ronnie, I know we told you, "a couple months" in the sales thread for the 2.7 back in July, and danced around the issue ever since". "The truth is you probably won't see your knife until after the beginning of 2017 and it could be as late as 2018". That would be terrible but at least it would be honest and would be the truth for once.
This will sound strange but I'm angry that they've made me so angry. I'm sad at the same time. I want so bad for the situation to be different and to remain a fan AND a customer. It's starting to look like a meltdown at this point. All credibility is lost and the death toll of customers continues to mount. Each time they promise someone and don't deliver, the list of customers who go elsewhere grows.
How many other makers have gone down this road and ended up in the GBU and we never see them again, and some for less transgressions than we've seen here?
I saw some criticism (albeit legitimate at the time) of using the words "lie" and "deceive". I hope I don't alienate any of my friends here but I'll try to have the courage to ask the question that everyone is thinking and no one else wants to ask.
When does the way S!K is treating it's customers (Timichango, ncrockclimb, and many others) become lying, and deception?
You gave multiple commitments to a customer (and many others), and never lived up to that promise. Now you won't answer the phone or acknowledge the messages from those customers?
I guess I'm starting to see the real business side of S!K. The members on this forum make up such a small part of their business that they could care less what they promise and have taken the old "head in the sand" approach to our legitimate concerns about being lied to and deceived.
There. I said it. And I love BF and the friends I've made here but someone needed to call it for what it is. Burn me at the stake if you wish. I have a lot more important things in my life than this right now.
