CRK Sebenza Problem

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flipe8 said:
Mine were all small Sebenzas, so they cost $330, but I see what you're saying:). I did make contact with CRK and they were very helpful, but I decided to follow the advice of forumites instead, as I'm in Canada and didn't really want to send any of them in due to shipping costs, length of turnaround time and potential Customs issues.
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yeah, it would be an easy fix, just one i dont think is up to the buyer to take care of. when i was into bowhunting, this new expandable head came out on the market, and everyone loved it, but it wouldnt stay closed in flght, it always opened to soon, causeing a miss. so people were spending 40$ for 3 one use broadheads, then they had to jerry rig em to make em work.....but they worked "great" after all that:D
i love the simple but elegent look of the sebenzas, and may still get one, but little things like that (and the OP's problem) bug me.
 
The customer is always right -especially when he buys a HIGHLY PRICED product from a company with a REPUTATION for QUALITY. You are paying for a name and a reputation and they treat you like a stooge! Come on!

Assuming that you did not baton logs with this knife or something similar (I hope you didn't:foot:) you deserve much better treatment. It takes a lot of faith for a knife buyer to buck up the money to buy such a "high status" product, and with this faith the buyer should be assured that any problems will be taken care of with speed and grace.

Before this goes any further, what exactly did you use the knife for? Was it anything that may have stressed the lock? Since the lock up became worse over time, can you expand on why that might be?

P.S. I swear, every time a company screws up royally with their customer responsiveness a new kershaw fan gets his wings...:D
 
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I used the knife to open clamshell packaging, whittle a little to see how it would do, cutting various plastic material, and more light edc uses, thats it.
 
Again,

If the knife had bladeplay and poor lockup out of the box, then why did you not address the problem IMMEDIATELY?

Just wondering.



I am not even a CRK fanboy, but you do not get the rep that he does throughout the industry by being a butt-head to customers.
 
The Government said:
The customer is always right -especially when he buys a HIGHLY PRICED product from a company with a REPUTATION for QUALITY. You are paying for a name and a reputation and they treat you like a stooge! Come on! (no offense to CRK owners, but you are generally paying for rarity, custom-ness, and reputation on top of function/quality hence high prices)
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Customer is not always right. Some people are just assholes trying to take advantage of other people. But in this case, I'm on customer's side.


The Government said:
Assuming that you did not baton logs with this knife or something similar (I hope you didn't:foot:) you deserve much better treatment. It takes a lot of faith for a knife buyer to buck up the money to buy such a "high status" product, and with this faith the buyer should be assured that any problems will be taken care of with speed and grace.
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+1 :thumbup:

The Government said:
Before this goes any further, what exactly did you use the knife for? Was it anything that may have stressed the lock? Since the lock up became worse over time, can you expand on why that might be?
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If what he says is right and lock bar was very close to the opposite side from the beginning and had some play, then getting it from bad to worse is pretty easy. With a little initial wear-in (break-in) a good knife gets stronger lockup, and bad knife in this case gets worse blade play.
 
benjaminw11 said:
What do you think I should do instead, what do you recommend? I cannot go back in time and change my actions, so what is you suggestion?
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Id try them again and tell them that you never abused the knife and that you don't understand how it got damaged. If your being truthful to us then you have nothing to fear. If you arent telling us the whole truth (ie you did baton or pry or something stupid) then I say suck it up and pay for the repairs. You seem like your telling the truth to me and I think CR is wronging you which is a -1 to them. A mistake which will probably cost them a few customers.

Best of luck and keep us posted
 
benjaminw11 said:
What do you think I should do instead, what do you recommend? I cannot go back in time and change my actions, so what is you suggestion?
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You said you sent it in within a couple weeks of getting the knife, this should have been plenty soon enough.

I'm not sure what else you can do other than to keep contacting CRK and plead your case. If that doesn't work I guess you'll have to find someone else to work on it and I can't think of anybody off hand. Or pay CRK to fix it.
 
benjaminw11 said:
What do you think I should do instead, what do you recommend? I cannot go back in time and change my actions, so what is you suggestion?
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I dont know. Why didnt you think of how difficult time travel was going to be when you opened your new knife and was unsatisfied with it from the beginning?


Perhaps there will be a few more people with experience dealing with CRK warranty issues to chime in.





I dont mean to sound like a jerk, but your story is a tad suspicious.
 
benjaminw11 said:
What do you think I should do instead, what do you recommend? I cannot go back in time and change my actions, so what is you suggestion?
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Keep talking to CRK. I hope they fix it for you.
Keep posting the progress.
If CRK won't fix it for you, then send it to the reputable member on this forum who can fix it for you. I would love to hear his opinion about knife condition and the issue.
 
This kind of a message to the forum really irks me. First, the customer is always right is not true. If the knife was abused beyond the scope of the warranty, then why should a manufacturer have to absorb the cost of repair. That eventually just causes prices to the rest of us buyers to go up. Next, who better then the designer and manufacturer of the knife, Chris Reeve himself, would know if a knife was abused or not? We have a manufacturer who is known for great service, producing a knife that a LOT of people consider the grail, or the knife that all other folders are judged by. Why would Chris Reeve not want to resolve this problem. What benefit does he possibly get by refusing to honor a warranty? None! Has anyone heard of this happening prior to this? I haven't.

In addition, there was no need for the poster to identify the manufacturer and disparage Chris Reeve himself. He could have posted a generic question for advice. Now, without any of us knowing the true facts of the situation, people are already making judgements. Maybe the poster is lying (I'm not saying he is,) or maybe the knifecenter where the knife was purchased used the Sebenza as a display model where hundreds of people played with it. We don't know, but already we have people saying they are no longer thinking of buying a Sebenza. So without knowing the truth of the matter, a well thought of manufacturer has already been hit financially by this single post. That's not right nor fair. I would think that a knife that had a manufacturing defect, would be simple to identify to the designer. If that was the case, we would all expect a warranty to be honored. Knifecenter should be contacted. Maybe they might remember that there was a reason for this Sebenza to be like this, and they would take of it. Exhaust all your possibilities before badmouthing a manufacturer. Word of mouth is like a sword, that can cut both friend or foe when used irresponsibly.
 
benjaminw11 said:
You don't sound like a jerk at all, I would be suspicious too, thats why i am posting this on bladeforums to get others opinions. Choose to believe me or choose not to believe me, either way I appreciate the advice.
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What was the born on date of your Sebenza? Every new one comes with a card that says when it was made.
 
effer said:
Customer is not always right. Some people are just assholes trying to take advantage of other people. But in this case, I'm on customer's side.
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I know, I just thought the cliche was appropriate for this occasion. I hate customers:D. But as a customer, well, you got my point.
 
saw45 said:
Why would Chris Reeve not want to resolve this problem. What benefit does he possibly get by refusing to honor a warranty? None! Has anyone heard of this happening prior to this? I haven't.
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I've heard of the "flicking" voiding the warranty but I've never heard of CRK actually using that policy. It seems they may be starting to do so.

I remember reading a post where Mr. Reeve talked about how some of his employees would spend hours adjusting the lockbar tension on a knife that came in for warranty until it was back in its sweet spot. Hours = money and with the economy we're in I'd imagine that there aren't a lot of people out there dropping $300-$400 on a knife. Everybody is trying to save money.

Also there is nothing wrong with benjaminw11's post, he's actually been quite calm and to the point.

Edit: Eh nevermind we have pics now, that knife was abused.
 
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I've had this problem before (with a different knife) and I think I know what is wrong. It's pretty easy to fix by adjusting the liner.
 
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