DLT Trading Poor Customer Service

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Can you please provide us with an example of a knife you have found up to your standards? Based on your post, I imagine it would have to be the most perfect knife ever made...

I think DLT put up with enough of your BS and was well within their rights to refuse the return, as well as refuse to sell to you in the future. I couldn't see any damage to that knife edge from the pics you posted, I probably wouldn't have even authorized the return if I was them. They gave you a ton of leeway over the past few months and all you've done is abuse their liberal shipping and return policy.

P.S. You can sharpen a knife after using it, if you can't learn that basic function, most manufacturers (including Spyderco) will sharpen your knife for free, just pay shipping.
 
Silent H said:
Can you please provide us with an example of a knife you have found up to your standards? Based on your post, I imagine it would have to be the most perfect knife ever made...

I think DLT put up with enough of your BS and was well within their rights to refuse the return, as well as refuse to sell to you in the future. I couldn't see any damage to that knife edge from the pics you posted, I probably wouldn't have even authorized the return if I was them. They gave you a ton of leeway over the past few months and all you've done is abuse their liberal shipping and return policy.

P.S. You can sharpen a knife after using it, if you can't learn that basic function, most manufacturers (including Spyderco) will sharpen your knife for free, just pay shipping.
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The knives in my collection that have arrived in a condition that I have found to be acceptable are a protech malibu, a Chris Reeve Sebenza 31 small from a separate retailer, a benchmade 945 mini, a microtech UTX-85, and a handful of Civivis and Ontario Rat models. I have knives that range from 30 dollars from CJRB Ria's all the way up to a Sebenza that is 375. Are they perfect? No, but the use that is on my knives I put on there. This specific knife arrived damaged and I should not have to sharpen a knife that is "Brand New." Do I sharpen my knives and maintain an edge when I can? Yes, I do despite it taking me forever to learn. Do I believe spyderco would warranty the knife? Yes, but that is not the route which I chose. Do I appreciate DLT's return policy? Yes. Do I appreciate how they approached this issue? No. Could they have refused the return? Yes. Did they? no. As such this situation should be remedied as they have already instructed me they would. Do I care if they provide me service in the future? Not in the slightest. This process has become a hassle and as such I decided to inform the community as such. This is merely my opinion and my experience.
 
“Hello, I’d like to return this knife, there was an extra piece of tape on the mailing box, a clear defect. Please send me another one.”

Your story isn’t credible. The fact that you come in here with this cooked up story about a knife that came damaged, when your own pics show you to be a liar, while trying to smear the good name of a respected seller (and contributing Bladeforums supporting dealer) makes you look like a clown. No one here believes you, and I’m glad DLT kicked you to the curb. It was well deserved. It’s folks like you that lead to companies changing their return or warranty claims policies (and not for the better) due to your abuse.
 
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Quiet said:
“Hello, I’d like to return this knife, there was an extra piece of tape on the mailing box, a clear defect. Please send me another one.”

Your story isn’t credible. The fact that you come in here with this cooked up story about a knife that came damaged, when your own pics show you to be a liar, while trying to smear the good name of a respected seller (and contributing Bladeforums supporting dealer) makes you look like a clown. No one here believes you, and I’m glad DLT kicked you to the curb. It was well deserved. It’s folks like you that lead to companies changing their return or warranty claims policies (and not for the better) due to your abuse.
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As to your reply sir, DLT Trading has verified that the knife was damaged as per their own emails. You claim me to be a liar yet have no evidence yourself to disprove anything I have said. The simple fact is that this knife was in fact damaged and it arrived to me as such. It wasn't a, "piece of tape on a mailing box." It was damage to an edge of a knife that was over 150 dollars. It isn't abuse for a customer to have high expectations. If a company cannot meet those expectations then it is their responsibility to express that to the customer. To address your comment about the return and warranty claims. I followed and abided by their current return policy and was authorized to return it. That is not abuse. That is a retailer allowing for returns to be processed and what customer service gets paid to do. Do they have a restocking fee? Yes, and I have no problem with that. Dealers have a right to sell to who they choose to sell to. This I respect about all businesses in that I understand how they choose . But one thing you sir will not do is attempt to call me a liar when you yourself have no factual evidence to disprove anything I have said. You are welcome to your opinion but do not start posting negativity or make claims you cannot back up. I have provided my evidence and have stated that I do not have further photos of the knife. Which is far more than you have done. Until DLT Trading refunds my money or sends me back the knife this post will simply be an open source for people to have an opinion. I have had a negative experience with a company who many people claim to have a good experience with. Yes, I have high standards but other distributors are able to cater to those and assist in finding knives of a high standard. This specific dealer is not able to do that.
 
The emails you posted state it was not damaged and they will no longer do business with you. Am I missing something here?
 
Murphjd25 said:
The emails you posted state it was not damaged and they will no longer do business with you. Am I missing something here?
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The final email DLT sent me clearly states that they claim, "the item did not come from us with the chips in the edge," which is an inaccurate representation of how the knife arrived. The fact is that they acknowledged the fact that there are chips in the edge that are present but they are claiming it wasn't that way from them. Yet the fact they acknowledge it proves that the knife has the issues I have already discussed. As such it was supposed to be covered under their defective knife policy. Instead, they are attempting to claim that it isn't their responsibility. They have attempted to claim that the knife was inspected before it was shipped out which I do not believe. Yes, it is true they will no longer do business with me. This is because of issues already discussed in this forum. What people are focusing on is the issue of the amount of knives I returned to them. Not the actual issue at hand. Which is simply that a supposedly reputable dealer is unwilling to resolve an issue with a product they sold.
 
Chris Bruce said:
Hello friends,
I would like to express an issue I have had with a certain popular knife retailer: DLT Trading. On August 9, 2021 I ordered a Spyderco PM2 through DLT Trading in s45VN. In my order details I had asked that the knife be checked before it was shipped to me. Upon arrival after opening the knife, I discovered that the knife has significant chipping on the edge. After contacting the dealer with an included photo of the knife and the issues, I was informed that the knife would not be refunded and that it was being shipped back to me. They claimed that the knife had been inspected before it was sent out and that they found no issues with it. This is a company I have given many chances on multiple orders which have all arrived defective or damaged and as such have been returned or exchanged. They also claimed that spyderco produced a quality product and that it was not possible for that specific knife to arrive in that condition. They are currently still in possession of my knife so I am unable to show any photos of the damage at this moment but plan on uploading them when I have the knife back. This specific company sent out a defective product, authorized a return on the knife, and is now attempting to backtrack. I cannot recommend purchasing from these people nor can I advise anyone to look at knives through them.
Thanks,
Chris
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To be completely frank, I find your story of receiving multiple defective/damaged order from DLT Trading to be a hard to believe.

*Edit
Yeesh, with your history of returns I'm surprised DLT Trading didn't blacklist you long ago. I would have.

If anything, this thread just shows how hard DLT Trading works towards making sure all of their customers are happy. I applaud their patience.
 
The issue of you constantly returning products, along with their claim that they inspected the knife prior to shipping is absolutely pertinent to the issue.

Look, I am sorry you feel you have had a poor experience with them, but this issue is unique to you as a customer.
 
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Chris Bruce said:
As to your reply sir, DLT Trading has verified that the knife was damaged as per their own emails. You claim me to be a liar yet have no evidence yourself to disprove anything I have said. The simple fact is that this knife was in fact damaged and it arrived to me as such. It wasn't a, "piece of tape on a mailing box." It was damage to an edge of a knife that was over 150 dollars. It isn't abuse for a customer to have high expectations. If a company cannot meet those expectations then it is their responsibility to express that to the customer. To address your comment about the return and warranty claims. I followed and abided by their current return policy and was authorized to return it. That is not abuse. That is a retailer allowing for returns to be processed and what customer service gets paid to do. Do they have a restocking fee? Yes, and I have no problem with that. Dealers have a right to sell to who they choose to sell to. This I respect about all businesses in that I understand how they choose . But one thing you sir will not do is attempt to call me a liar when you yourself have no factual evidence to disprove anything I have said. You are welcome to your opinion but do not start posting negativity or make claims you cannot back up. I have provided my evidence and have stated that I do not have further photos of the knife. Which is far more than you have done. Until DLT Trading refunds my money or sends me back the knife this post will simply be an open source for people to have an opinion. I have had a negative experience with a company who many people claim to have a good experience with. Yes, I have high standards but other distributors are able to cater to those and assist in finding knives of a high standard. This specific dealer is not able to do that.
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Your post history shows that you have a habit of posting GBU-type threads in GD. Why? Follow the damn rules of the forum.

Are you suggesting that DLT has refused to return your knife? Based on the email conversation, they stated they were returning the knife to you. They inspected the product and stated it left the building undamaged.

DLT clearly knows who you are and how you operate. You ask for a pre-shipping inspection. They do so and send the knife to you. You receive the knife, claim there is edge damage, then send it back. Someone in returns remembers the knife and refuses the return. Why on God’s green earth would DLT ship you a damaged knife when they know you have a history of throwing a bitch fit? You’re asking an entire forum full of people who have had nothing but good experiences with DLT to believe that DLT is the bad guy in this exchange, when you have a history of OCD-inspired knife returns.

My theory based on your goal with an inferred method of achieving said goal: you bought and damaged a knife, sent it back to DLT to take advantage of their good nature, they declined, your jimmies got rustled.
 
Murdamook said:
Your post history shows that you have a habit of posting GBU-type threads in GD. Why? Follow the damn rules of the forum.

Are you suggesting that DLT has refused to return your knife? Based on the email conversation, they stated they were returning the knife to you. They inspected the product and stated it left the building undamaged.

DLT clearly knows who you are and how you operate. You ask for a pre-shipping inspection. They do so and send the knife to you. You receive the knife, claim there is edge damage, then send it back. Someone in returns remembers the knife and refuses the return. Why on God’s green earth would DLT ship you a damaged knife when they know you have a history of throwing a bitch fit? You’re asking an entire forum full of people who have had nothing but good experiences with DLT to believe that DLT is the bad guy in this exchange, when you have a history of OCD-inspired knife returns.

My theory based on your goal with an inferred method of achieving said goal: you bought and damaged a knife, sent it back to DLT to take advantage of their good nature, they declined, your jimmies got rustled.
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I'm not going to address why I post what I do where I do. Two, DLT Trading is supposedly shipping the knife back. They claim they inspected it. There is no proof they did before it left their store nor can they prove that. I however can prove that the knife arrived damaged. Your recollection of the events that have transpired currently has holes in it. I ordered the knife, requested a pre shipment inspection which I do not believe was done, the knife was shipped out, I received it, opened the knife and emailed DLT Trading concerning the issue, return was authorized, I payed out of my pocket to ship the knife back, the request was then denied after it arrived because they claim it did not leave damaged. I did not damage this knife, I did not carry this knife, this knife was not used. What you call OCD is simply my standard to which I hold my knife purchases. What people consider excessive is their own opinion. That does not take away from the given situation. Have people had good experiences with this specific company? Yes. Have I? No. That does not detract from the situation at hand. And do not attempt to make claims that you cannot prove such as me damaging an edge. If that were the case I could have sent the knife to Spyderco and had them sharpen it at no cost. This specific knife arrived damaged, it was proven it arrived damaged, and it was displayed to the distributor that it arrived damaged.
 
MolokaiRider said:
If you mind me asking, how was it proven that it arrived damaged to you, the buyer?
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The same day that the knife was inspected I sent an email to DLT Trading concerning the damaged edge. I included photos as well as received an RMA with them knowing about the issue that it was concerning. The photos that were taken of the knife were immediately after opening it and doing a once over on the blade. I spoke to Jordan and was given permission to return the knife after discussing with him that it was defective. The simple fact is that they had me ship the knife back even though they apparently did an inspection. So which is it? Did they inspect the knife and it passed or did they let me ship it back knowing that it had issues? If the knife was perfect when it left then why didnt they deny the return from the beginning instead of having me ship it back? What people are claiming is that the knife was used and then abused. That is false. I have provided the emails accompanying my conversation with this company. While I will admit the photo could have been better, this dealer was informed of what the issue was and what was defective. Once the RMA was issued it was no longer my responsibility to approach this issue further. DLT Trading authorized a return, told me to ship it back, and told me it would be refunded. Now they are attempting to backtrack and prohibit business to me further so that they don't have to address this issue.
 
Chris Bruce said:
The photos that were taken of the knife were immediately after opening it and doing a once over on the blade.
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And how are you going to prove that? You could have just as easily damaged the knife within the first day of ownership and then taken the pictures. Did you record yourself opening the sealed package, and then zoom in on the blade?
 
Chris Bruce said:
The same day that the knife was inspected I sent an email to DLT Trading concerning the damaged edge. I included photos as well as received an RMA with them knowing about the issue that it was concerning. The photos that were taken of the knife were immediately after opening it and doing a once over on the blade. I spoke to Jordan and was given permission to return the knife after discussing with him that it was defective. The simple fact is that they had me ship the knife back even though they apparently did an inspection. So which is it? Did they inspect the knife and it passed or did they let me ship it back knowing that it had issues? If the knife was perfect when it left then why didnt they deny the return from the beginning instead of having me ship it back? What people are claiming is that the knife was used and then abused. That is false. I have provided the emails accompanying my conversation with this company. While I will admit the photo could have been better, this dealer was informed of what the issue was and what was defective. Once the RMA was issued it was no longer my responsibility to approach this issue further. DLT Trading authorized a return, told me to ship it back, and told me it would be refunded. Now they are attempting to backtrack and prohibit business to me further so that they don't have to address this issue.
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At this point it is your word against DLT's.

I dunno man, it just seems fishy, especially after seeing your unusual history of returning knives at an usually high level, and the poor quality photos.

When a retail business cuts your line there are usually good reasons.
 
Fixall said:
And how are you going to prove that? You could have just as easily damaged the knife within the first day of ownership and then taken the pictures. Did you record yourself opening the sealed package, and then zoom in on the blade?
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How is DLT Trading going to prove they inspected the knife or that it wasn't damaged before they shipped it out? You could ask the same exact same questions to them as you are asking to me right now and their answer would probably be the same as mine. The answer is no. Jordan did not request a video of the damage. He did not request further photos. All he instructed me to do was to return it. So this is the reality of the situation; a dealer authorized a return. On a blade they knew was damaged. They were informed of the damage as well as where it occurred. The return was within their return policy dates. As well as the fact that I was already told that it would be returned. I was not required to send a video, I was not required to provide better photos. This dealer authorized the return and had me spend further funds to send it back to them. When a dealer denies a return after knowing what the issue is, that in and of itself is sketchy.
 
Chris Bruce said:
I'm not going to address why I post what I do where I do. Two, DLT Trading is supposedly shipping the knife back. They claim they inspected it. There is no proof they did before it left their store nor can they prove that. I however can prove that the knife arrived damaged. Your recollection of the events that have transpired currently has holes in it. I ordered the knife, requested a pre shipment inspection which I do not believe was done, the knife was shipped out, I received it, opened the knife and emailed DLT Trading concerning the issue, return was authorized, I payed out of my pocket to ship the knife back, the request was then denied after it arrived because they claim it did not leave damaged. I did not damage this knife, I did not carry this knife, this knife was not used. What you call OCD is simply my standard to which I hold my knife purchases. What people consider excessive is their own opinion. That does not take away from the given situation. Have people had good experiences with this specific company? Yes. Have I? No. That does not detract from the situation at hand. And do not attempt to make claims that you cannot prove such as me damaging an edge. If that were the case I could have sent the knife to Spyderco and had them sharpen it at no cost. This specific knife arrived damaged, it was proven it arrived damaged, and it was displayed to the distributor that it arrived damaged.
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But it wasn’t proven that it arrived damage. Your photos prove absolutely nothing. There’s absolutely no way you can prove that you didn’t flub the edge yourself. You claim we have no evidence. What we do have is two track records: one of an impeccable dealer who has gone out of their way to placate your bullshit in the past, and one of a pedantic buyer who routinely buys and returns knives at a loss to the dealer. Beyond the track records, you continue to point to how everything we state is conjecture without evidence, but the crux of your argument rests on what? Conjecture without evidence. A reputable company with a proven track record of high level customer service states they did a pre-shipping inspection. You state you don’t think they did. Can you prove it? You’re asking a forum full of people with positive DLT experiences to believe the story of a person who is an admittedly pedantic collector.
 
MolokaiRider said:
At this point it is your word against DLT's.

I dunno man, it just seems fishy, especially after seeing your unusual history of returning knives at an usually high level, and the poor quality photos.

When a retail business cuts your line there are usually good reasons.
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I will agree with that. My word against a "reputable" dealer is something that alot of people would look twice at. Someone who has specific things they look for in a knife can be extremely picky. I am that way and I acknowledge that. I do not mind that they don't want to service me further. I mind that they are attempting to do what they are now.
 
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