Emerson Calls Bullsh*t

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Bought my first Emerson, the SOCFK and really like it!

As far as QC? No real issues if an issue at all QC wise. Only some nit picky opinions.

-Initial VERY Sticky Liner [much better after about 3 week of use]
-Left Sided Tanto Blade [Feels weird to slice stuff right handed]
-Pivot becomes loose from waving time to time

With these three points, I bought into your product with these opinions already present by several other users.

Overall I am satisfied with the knife and plan to keep/use it.
 
I've owned several Emersons over the years and only ONE had an issue (ironically the first one I bought, a Commander) where the blade was off centre and made contact with a liner.

I didnt send it in (an expensive exercise when you are this far away) but corrected it myself by taking the knife apart and reassembling it, which moved the blade more to the centre. The rest were all good to go right out the box.

The ONLY issue I have with Emerson right now is the scarcity of product. I hope the new manufacturing plant addresses this.

Oh yeah, the new stonewashed finish is awesome and the one knife I have in it - a CQC13 - is a thing of beauty. I want more stonewashed Emersons!! keep up the good work EKI. :thumbup:
 
I was starting to believe the negative stuff about your knives, but now that I have heard it from the proverbial horse's mouth ...

Tell you what: if the people i was listening to are still talking what they did i will get back to you about it! :thumbup:
 
I began buying EKI knives after meeting Mr. Emerson at the '97 Blade Show. I now own over a dozen Emerson knives.
The CQC8 is a favorite, and I would like another.
As one who has brought up, or commented upon, QC issues, let me provide an example or two.
In 2000, I bought a second Commander, in BTS. From the start, the lock would not hold. I returned it to EKI, requesting a green SFS as a replacement. EKI customer service is EXCELLENT, and it arrived promptly.
This knife had an off-centre blade, and two of the clip screw holes were stripped-right out of the box.

Even after this episode, I continued buying EKI. My Karambit shows excessive lock wear after minimal use. Conversely, my CQC8, and CQC15 show almost none.
These are but two examples, and I know of others from other owners.
Nonetheless, I remain a fan of Mr Emerson.
Regards, Ditch.
 
I have always commented when I think Emerson was wrong (almost every time he posts a right wing blog) about something, and I always comment when I think he is right about something, such as now. We are paying for the knife design and execution of that knife design, not how pretty it is (Striders look like sh*t, but sell for more than twice as much as EKI's knives). This is why I own my Emerson customs. People, if it is defective or not up to snuff, then send them in to EKI and DEMAND either a refund or the problem be fixed. I have been saying this for years on BF. Don't just complain about them, do something about it!!!!

He made a compelling argument for how well his knives are made (only 3 or 4 returns a month, mostly for reconditioning). :thumbup:

I just wish his personal views about some things were as rational as his designs are!:thumbdn:
 
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It should be understood that all things made can and will come with flaws. I was just taken back by all the negative feedback considering all the great things I've heard. Your response speaks very highly about who you are as a knifemaker and as a human being. I appreciate you taking the time to address this and I look forward to my first Emerson purchase.
 
Glad to hear about the new manufacturing building. :thumbup:

Next on my list of Emersons to buy.....The Police Utility Knife.
 
No problems here, I have a CQC-10 in my pocket as I type this.

I still want to know where the new facility is located in SoCal
 
Ernest Emerson said:
Broken blades, defective parts, stripped screws etc. are not opinions. They are real, tangible, physical things. Again I ask; Where are they?
Click to expand...

Well, if the return rate for repairs is so low, then you should remember the Combat Karambit sent in by Mark from Windsor Ontario last October, the one with the stripped body screw, the (apparently acceptable) tang burn, and the not pointy tip.
I didn't send in the Comrade with the stop pin which wouldn't fully seat, because I could fix it myself. Made the backspacer nicer at the same time as well.
Since I've purchased 4 Emerson folders, that makes it 50% of them which had problems. Now, either I have incredibly bad luck, or there are some QC issues.
Oh, one of the La Griffe's I bought new had a crappy tip which required work (by me), the other was okay. Again, 50%.
It seems you only ever show up here to advertise, by and large, and never respond to questions. Until now, when you show up to call a bunch of us liers apparently.
I don't really appreciate that, to tell the truth.
 
I plan to send in two pieces this week. A 2007 Super CQC-7 that has developed uncorrectable vertical blade play and a 2009 Super Karambit that has a nonlocking liner that is separating from the ring end.

Would I have to include 14$ shipping for each knife, or would it suffice for both?
 
stabman said:
Well, if the return rate for repairs is so low, then you should remember the Combat Karambit sent in by Mark from Windsor Ontario last October, the one with the stripped body screw, the (apparently acceptable) tang burn, and the not pointy tip.
I didn't send in the Comrade with the stop pin which wouldn't fully seat, because I could fix it myself. Made the backspacer nicer at the same time as well.
Since I've purchased 4 Emerson folders, that makes it 50% of them which had problems. Now, either I have incredibly bad luck, or there are some QC issues.
Oh, one of the La Griffe's I bought new had a crappy tip which required work (by me), the other was okay. Again, 50%.
It seems you only ever show up here to advertise, by and large, and never respond to questions. Until now, when you show up to call a bunch of us liers apparently.
I don't really appreciate that, to tell the truth.
Click to expand...

I think it's incredible bad luck. Strictly from everyone Else's reports.
 
stabman said:
It seems you only ever show up here to advertise, by and large, and never respond to questions. Until now, when you show up to call a bunch of us liers apparently.
I don't really appreciate that, to tell the truth.
Click to expand...
- Unfortunately, that seems to be true. It seems that Emerson can pop in to announce new products, auctions, etc., but I've never seen him respond to any of the threads directly.

I'm a big fan of Emerson knives and carry a CQC-10 or Combat Karambit for my EDC, but their fit and finish leave a lot to be desired. My sister just bought a CQC-7 for a SD knife and the liners were the roughest on any knife I've ever seen. You could actually feel the ridges when you held it. It doesn't affect the functionality of the knife, but it was a little disconcerting to see considering the price.
 
E.E.,

It seems like you let things that people post on the internet bother you WAY too much. You have proved this on more than one occasion in this forum. You can't please ALL the people ALL the time. I don't care what Fortune 500 company, or Mom-and-Pop business you run, you will eventually have unhappy customers and people will hate on you. It's just how it is. GET OVER IT!!

I'm sure that all of your loyal customers are aware of this, and don't let their view of Emerson Knives get tainted by others trash-talking. You should follow their lead and do the same. Being confrontational with your customers is the WORST thing you can possibly do as a business-owner, regardless of who is right or wrong.

In other words, there is no need for your sarcastic rebuts. Act like the professional businessman that you are. I love Emerson Knives, but am not as impressed with your conduct as a business-owner. You need to lose an ounce of ego and gain an ounce of pride. It's apparent that you are a much better knife-maker than a PR figure. Sometimes silence is golden. :foot:

I have never replied to any of your past posts that have bugged me, so I'm not sure why I even bothered replying to this one. Maybe it's just to say that, as a direct result of your posts here, I am pretty much done buying Emerson Knives. There are dozens of other knives out there that are JUST as good, or BETTER, by makers who have a MUCH smaller ego, and a MUCH larger appreciation for their customers.

I won't miss you a bit.

Regards,

William Smith
 
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I have to be honest here. This is my first post here but I've been on the fence for quite a while as to whether to drop the coin on an Emerson which is no small thing as I'm a lefty and they are hard to come by. I have never in my few years of buying knives seen such controversy over a brand/ maker. I'm turned off totally from EKI at this point. I am not going to spend good money on such a shaky reputation, sorry.....
 
I like how emerson knives look, but,

Quoting myself:

"I have owned three Emersons, a HD7, a HD12 and a CQC13. Let me start by saying, Emerson framelocks are the worst framelock i've ever seen, and i've seen lots. Nothing was done correctly structurally, geometry of locking surface, lockbar cutout, lockbar tension, you name it. The CQC13 I liked a lot, but the liner lock wore so fast that i couldn't live with it. Emerson fans very often praise Emerson knives for being hard-use and the customer service of Emerson is great. Any problem can be fixed easily "with a trip to the factory" Customer Service is very important, i get that, but i'd rather have a sebenza, which stays service-free for 10 years, rather than having to mail my knives back to factory because the lock has worn out or the lock wasn't done right out of the box. One of the important features of a high quality knife in my book is that i should not have to deal with quality issues or too much maintenance issues after i pay the initial cost. Besides, who benefits from the excessive maintenance trips? NO ONE. Someone has to pay for the man-hour and postage, and eventually that ain't gonna be the guys running the factory. So why would ANY customer wants to constantly experience “the great customer service” offered by themselves——financially. It's funny how a "sebenza spa trip" is often about cosmetic wear whereas an "Emerson spa trip" or a "Strider spa trip" is almost always about malfunctioning."

Again, Quoting myself

"poor allocation of resources and production management is not the excuse for extra high price, and good customer service is not a substitute for good quality control"
 
stabman said:
It seems you only ever show up here to advertise, by and large, and never respond to questions. Until now, when you show up to call a bunch of us liers apparently.
Click to expand...

That pretty much seems to be the thick of it, doesn't it............
 
Sarcasm doesn't work well in text, nor does it impress your customers. I don't currently have an emerson and now don't really plan on looking for one. A simple "we stand behind our product" response would have been better than this confrontational/bragging post. It was quite a turn off.
 
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