Esee lost a customer today

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stabman said:
You can dislike the snark without having to make up your own "facts."
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Correct. And besides that, many knives are built SO well people in normal use will never need to warranty them. It is how a company responds to a warranty claim that, as we see here, makes all the difference. A single bit of snark or attitude might lose a company MORE than just one customer.
 
KingMC said:
I've yet to submit a Becker for warranty treatment, and I've beat the crap out of a couple of them pretty bad. That's because they are tough and taking a beating, not because they don't rust (I've had surface rust show up a couple times, I just polish it off and move on). Rust is not a warranty-worthy damage, it's caused by neglect not by manufacturing.
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Agreed.
Of course, I tend not to use warranty much.
When I stupidly busted the D'Eskabar with insane battoning (tired, pulled back, pain and the sun was going down), I simply reground it so it had a different blade type rather than try the warranty:

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ALLHSS said:
The cognitive dissonance is staggering.

He dislikes knife consumers so much he posts openly on forums (again, supposedly posting quotes from private correspondence on their forum to mock the customer) displaying his disdain, and yet he can do that and have a successful company only because of the average knife consumer who doesn't come on here and read this and who doesn't use their knife enough to need the warranty.

It must take a precarious mental balance.
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Maybe the average consumer understands what is covered better than the average person on here.

Coating coming off is wear and tear and not covered unless there is some sort of extreme peeling.

I like the breath of fresh air of the owner speaking their mind. I see too may others browbeaten into placating the squeaky wheel with a freebie they don't deserve.
 
I will say that ESEE's response is puzzling.
I guess they're using the "We don't want you to buy from us anyway!" style of marketing.

It is a different way to do things, but does work at times. ;)
 
While I don't expect Esee to warrantee the coating on a knife, I would expect them to at least act professionally with their customers, service members especially. And by professionally I don't mean placate customers with expectations not covered by the their warrantee policy. By all means follow your policy to the letter, but there's no need to intentionally agitate a customer. Hey, not my business, not my call, just could have saved yourselves some time and avoided a big hullabaloo. At least now I know what to expect if anything ever happens with my Esee 3.

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TheWambo said:
While I don't expect Esee to warrantee the coating on a knife, I would expect them to at least act professionally with their customers, service members especially. And by professionally I don't mean placate customers with expectations not covered by the their warrantee policy. By all means follow your policy to the letter, but there's no need to intentionally agitate a customer. Hey, not my business, not my call, just could have saved yourselves some time and avoided a big hullabaloo. At least now I know what to expect if anything ever happens with my Esee 3.

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Very well said. A little kindness, understanding and professionalism go a long way. The absence of any of these, even during a trade with someone on the forum, is a deal breaker for me.

Also, that whole "hey, we don't want your business anyway" attitude drives me nuuuuuts. Someone bought your product, used it, and tried to have it warrantied. At least treat them with some respect!


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Well, TOPS and Becker are the way to go it looks like.
Very bad reaction on ESEE's part.


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I wouldn't expect ESEE to warranty the blade finish. Not how I would have chosen to respond to my customer either. In any case, what new ESEE hater here wants to sell me their 3 or 6?
 
I would say a Randall knife in stainless or a Busse. If the blade coating is preferred, Busses Infi is a great option. It will cost you but it will be the last knife you'll ever need. As far as the as the esee replies, well in my opinion even if the companies position is correct in denying the warranty claim for finish it's best to remain professional and disciplined when addressing the issue privately or in public. Some might think being nasty,disrespectful,rude, and telling it like it is unfiltered is some sort of attribute in business, most people think not. In the end even if your right, a poor response makes you look wrong, but what do I know. I'm just a consumer that buys knives
 
If it's not their policy to cover the coating and rust then so be it but their attitude toward the customer especially a service member turns me off with Esee. For them to come on here and respond the way they did is uncalled for in my opinion. I will take Mr Perrin's own advice and buy something else. Thank you Mr Perrin for helping make my choice on a good fixed a little easier. It appears Esee has lost more than just one customer from what I'm reading.
 
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MikePerrin said:
Yep I stand by every word. Anyone that knows us knows we will replace any broken blade no matter how it is broken. The warranty has never covered coating, edge going dull or rust from day one. If the coating had been coming off, blistered when he bought it then you bet we would have replaced it. That is defective coating. But wear isn't a warranty issue (JP8 (jet fuel) did not take the coating off.
And yes I can be 'snarky' in my replies-- read his immediately before, he merited what he shoveled out:)
I like Jerry Busse by the way. Buy that next time:) Mike
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MikePerrin said:
Yep, stick with Busse. Ya'll have a nice day, Mike
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I'm sure the dealers who stock your product must be thrilled with your quotes, keep up the good work !
 
MikePerrin said:
Yep, stick with Busse. Ya'll have a nice day, Mike
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Seems like a title change is in order for this thread....Esee lost MANY customers today. This isn't the first time I've seen this Mike Perrin character make an ass out of himself. But this instance did etch in to my brain exactly what company he represents. I'll definitely heed his advice if I ever think about purchasing an Esee.
 
I have only one Esee and don't ever want another after reading through this thread. Seems like Mike was here on BF to make a point. Point taken. Thank you for saving me a a few hundred dollars. I really appreciate all my BK&Ts more and more every day.
 
mqqn said:
They do state on their warranty that they don't cover wear and tear or rust.

However, their "no questions asked" warranty does not say you will not be ridiculed by them, and they do like to ridicule people that send in broken knives. For instance, check the current warranty page and see what they call one of their customers that sent in a knife that had been shot -

https://www.eseeknives.com/warranty.htm

No questions asked, but you are an idiot if you break a knife.

I quit buying anything from them when they ridiculed the kid that sent the knife in, broken, and told them he and a buddy were using it as a throwing knife while on a camping trip. They have since removed the thread, but they gave the kid a pretty good public dressing down.

They have no class, in my opinion. The knives are pretty good though, and cheap so just buy another one, break that one and send it back in for the no questions asked warranty.

best

mqqn
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I don't think that is what they say in the link you posted. Let's at least be honest when discussing this.


OP:

If you throw your Esee knife you are an idiot but they still cover it. They simpley ask that you as an idiot not buy more of their knives. Examples are out there. If you break the handle of your knife while throwing it (not the blade) it is not covered. They say it like it is. Some people have a hard time dealing with this. Read the warranty, if you can be bothered to do so. Here say is not a great way to go about life. The details matter. The warranty is not particularly long to read. I got a snarky response from one of the owners too. I got over it and bought more of their knives. When a tool is this important to you, research is your friend. All of what you say is true and known. There are better ways to help with rust. There are better ways to remove the coating than sanding. There are better companies at offering stainless. Information is all you are lacking. Seek it out to solve your problems.
 
I have 3 of the so called Knives but I am going to donate to people on my list of "good guys" & then it will be on to BUSSE as they at least tell it like it is & they do stand behind there Knives 100%.!*************************************************************************************
There are a lot of other ways Mike could of handled this but he chose the low road out & puts himself on a pedestal all by him himself..!^^ GESH.!**
Yes 'Master' we hear you.* lol
 
A) I am reminded of the old thing about Heckler and Koch. "Because you suck and we hate you."

B) In my experience, when I needed it, ESEE came through for me. I had an actual issue with the blade, which my my fault entirely, as described in post #18. Mike gave me permission to send it in, I did, and had a brand new Izula 2 week or two later.

C) OP- I sent you a PM.
 
MikePerrin said:
Yep I stand by every word. Anyone that knows us knows we will replace any broken blade no matter how it is broken. The warranty has never covered coating, edge going dull or rust from day one. If the coating had been coming off, blistered when he bought it then you bet we would have replaced it. That is defective coating. But wear isn't a warranty issue (JP8 (jet fuel) did not take the coating off.
And yes I can be 'snarky' in my replies-- read his immediately before, he merited what he shoveled out:)
I like Jerry Busse by the way. Buy that next time:) Mike
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MikePerrin said:
Yep, stick with Busse. Ya'll have a nice day, Mike
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I am really into businesses sticking to their guns and getting away from "the butthurt customer who cries is always right" thing....
But this is clearly not the case here.

There is nothing wrong with refusing "warranty" service when it doesn't fall under warranty, but do you have to be such an a$$hole about it?

I don't expect anyone to come into a thread and kiss our a$$es because they're reputation was questioned and they fear a loss of business, I can't respect that....However, if you are going to chime in, a little class and bit of maturity would go a long way...I respect this response even less.
 
gpewett- tried to reply to your PM but your PM box is full and not receiving messages.
I know this is an OT post, but hoping he sees it since he's the OP.
 
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