Esee lost a customer today

[mqqn]

I don't think that is what they say in the link you posted. Let's at least be honest when discussing this.

Go check the page out again, and read a little more. Check the caption under the picture of the broken knife.

best

mqqn

 

[B.F.U]

They do state on their warranty that they don't cover wear and tear or rust.

However, their "no questions asked" warranty does not say you will not be ridiculed by them, and they do like to ridicule people that send in broken knives. For instance, check the current warranty page and see what they call one of their customers that sent in a knife that had been shot -

https://www.eseeknives.com/warranty.htm

No questions asked, but you are an idiot if you break a knife.

I quit buying anything from them when they ridiculed the kid that sent the knife in, broken, and told them he and a buddy were using it as a throwing knife while on a camping trip. They have since removed the thread, but they gave the kid a pretty good public dressing down.

They have no class, in my opinion. The knives are pretty good though, and cheap so just buy another one, break that one and send it back in for the no questions asked warranty.

best

mqqn

Was that me? I did that. I admit now, and admitted then to ESEE that it was dumb. It shouldn't have been thrown. But nothing in the warranty (at that time, haven't looked since) said that the handles weren't covered. The handles are part of the knife. The warranty doesn't cover the whole knife, and it certainly isn't no questions asked as they've built their reputation and marketing on.

I don't think that is what they say in the link you posted. Let's at least be honest when discussing this.


OP:

If you throw your Esee knife you are an idiot but they still cover it. They simpley ask that you as an idiot not buy more of their knives. Examples are out there. If you break the handle of your knife while throwing it (not the blade) it is not covered. They say it like it is. Some people have a hard time dealing with this. Read the warranty, if you can be bothered to do so. Here say is not a great way to go about life. The details matter. The warranty is not particularly long to read. I got a snarky response from one of the owners too. I got over it and bought more of their knives. When a tool is this important to you, research is your friend. All of what you say is true and known. There are better ways to help with rust. There are better ways to remove the coating than sanding. There are better companies at offering stainless. Information is all you are lacking. Seek it out to solve your problems.

The warranty doesn't say the handles aren't covered. It also doesn't say the sheath isn't covered, but that's not as important because the handle is part of the knife. They don't stand behind their warranty as worded.

Maybe the average consumer understands what is covered better than the average person on here.

Coating coming off is wear and tear and not covered unless there is some sort of extreme peeling.

I like the breath of fresh air of the owner speaking their mind. I see too may others browbeaten into placating the squeaky wheel with a freebie they don't deserve.

I'm talking more generally than the coating. The ESEE warranty is marketing tool.

Oh come on.
MOST knives from most knife companies don't get used; that goes for Busse as much as Cold Steel, Spyderco, and all the rest.
I'd wager that ESEE and Becker knives get used at least as much as any other brand...maybe more if you count YouTube vidoes of people bashing apart things in their backyards.

You can dislike the snark without having to make up your own "facts."

I didn't compare ESEE to Busse, or Cold Steel, or Spyderco. That is true, most knives regardless of company don't get used. The difference is ESEE uses their warranty as a marketing tool but doesn't stand behind it. Busse also uses their warranty as a marketing tool, but seem to stand behind it. Spyderco's warranty as worded sounds kind of bad, but in application is good and they stand behind their products. Cold Steel markets their knives and the fact that they're tough enough that you won't need the warranty.

I didn't make up any facts, I didn't post any facts.

 

[Danke42]

& this is why your new knife comes with ten pages of boilerplate.

 

[mqqn]

Was that me? I did that. .

No - the incident I refer to was for a broken knife, not just handle scales if I remember correctly.

best

mqqn

 

[Slauterhause]

Wow! Very beneficial thread. As a business owner, I can't imagine ever saying those words. Then again, my reputation matters to me.

Just...awesome.

Sent from my Nexus 6 using Tapatalk

 

[Tigerfan]

Deleted. not value added to discussion

 

[craytab]

The warranty doesn't say the handles aren't covered. It also doesn't say the sheath isn't covered, but that's not as important because the handle is part of the knife. They don't stand behind their warranty as worded.

Your knife handle scales were broken by throwing. Their warranty also doesn't say the handles scales are covered. Just because they didn't cover your handles in this situation does not mean your case is the rule or exception. Who knows what the actual exchange was. I can see them shutting it down quick though. New handles are like $15. They also say that if you broke your knife via throwing, you are an idiot and should not buy more of their knives. Is that not clear? What did you expect them to say when you told them when the scales were broken from throwing? Sorry you had a bad experience but it is extremely rare (because most people don't throw these knives, read the warranty you were sold on). Most people don't let their idiot friend throw their 6" bladed knife when the warranty explicitly says to not throw said knife. Hope you learned from this experience. Every time someone brings Esee up are you going to bring this up again?

 

[true north]

They do state on their warranty that they don't cover wear and tear or rust.

However, their "no questions asked" warranty does not say you will not be ridiculed by them, and they do like to ridicule people that send in broken knives. For instance, check the current warranty page and see what they call one of their customers that sent in a knife that had been shot -

https://www.eseeknives.com/warranty.htm

No questions asked, but you are an idiot if you break a knife.

I quit buying anything from them when they ridiculed the kid that sent the knife in, broken, and told them he and a buddy were using it as a throwing knife while on a camping trip. They have since removed the thread, but they gave the kid a pretty good public dressing down.

They have no class, in my opinion. The knives are pretty good though, and cheap so just buy another one, break that one and send it back in for the no questions asked warranty.

best

mqqn

It sounds like the people who run ESEE suffer from RPD - rectal personality disorder. Based on what I have read in this thread, I won't ever buy one of their knives. IMHO, ESEE knives are ugly to begin with.

 

[Fanglekai]

The way the owner of ESEE treated an active duty veteran is unbelievably disrespectful. I'll never purchase another ESEE.

 

[NoRoadtrippin]

I'm with the majority here. Fine if the company determined the coating isn't covered. But to just treat the customer like a moron for even asking and then expressing his frustration at the outcome....maybe you won't feel it in the bottom line today or next month, but this is not a winning strategy in the long term. I don't know how many first time customers buy an ESEE on any given day but today's sales are certainly offset by the 20-30 customers you lost in this thread alone. As a small business owner myself, I just don't understand that mentality.


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[Thomas Linton]

& this is why your new knife comes with ten pages of boilerplate.

None of which has any legal effect in the sale of any "consumer" good, such as a knife for your personal use. Only limitation of liability disclosed before sale have legal effect under a federal law that is older than most of the U.S. population. 15 U.S Sec. 2301, et seq., the Magnuson-Moss Warranty act of 1975. Why do "reputable" companies fill the package with legal boilerplate that claims to limit their liability? They rely on the ignorance of the consumer. Utterly contemptuous behavior on their part.

Warranties may be expressly stated by the seller or may be implied by law, such as the warranty of merchantability that provides that goods must perform as reasonably expected by the consumer. (So don't expect clear abuse to be covered by implication.)

 

[ohiobr]

Don't get the hate.

They're 100% right. If he had read the warranty he would have known it wasn't covered. He would have also seen the request to contact them by email before sending the knife in which would have prevented the wasting of both parties time.

People just ignoring your businesses clearly stated policies/requests has to be a little frustrating.

 

[-Corey-]

Don't get the hate.

They're 100% right. If he had read the warranty he would have known it wasn't covered. He would have also seen the request to contact them by email before sending the knife in which would have prevented the wasting of both parties time.

People just ignoring your businesses clearly stated policies/requests has to be a little frustrating.

I couldn't care less about them not covering it under warranty. I just refuse to support any member of society that can't act civilized.

 

[Fanglekai]

Don't get the hate.

They're 100% right. If he had read the warranty he would have known it wasn't covered. He would have also seen the request to contact them by email before sending the knife in which would have prevented the wasting of both parties time.

People just ignoring your businesses clearly stated policies/requests has to be a little frustrating.

I don't get the wannabe tough guy attitude from the owner. Maybe he thinks it makes him sound tough and that sells knives to other wannabe tough guys.

Being polite doesn't cost anything.

 

[KingMC]

Mike knew what he was saying when he said it, he knew the results and went with it. I can understand why a company would rather save hassles in the future by letting poor knife owners know that they'd be better off purchasing elsewhere.

I do agree with ESEE on this one, rust and coating removal are not covered on the warranty, neither is the sheath, so all the problems mentioned by the OP are not covered in the warranty and thus the claim is not a valid claim.

I understand butt-hurt over a curt and honest owner, but this thread is no longer about the warranty, it is about the owner. I'm sure he's happier not having customers who dislike him using his knives, so it seems to be a win-win for all here.

 

[Fanglekai]

Mike knew what he was saying when he said it, he knew the results and went with it. I can understand why a company would rather save hassles in the future by letting poor knife owners know that they'd be better off purchasing elsewhere.

I do agree with ESEE on this one, rust and coating removal are not covered on the warranty, neither is the sheath, so all the problems mentioned by the OP are not covered in the warranty and thus the claim is not a valid claim.

I understand butt-hurt over a curt and honest owner, but this thread is no longer about the warranty, it is about the owner. I'm sure he's happier not having customers who dislike him using his knives, so it seems to be a win-win for all here.

Where does it say the handle and sheath are excluded?

https://www.eseeknives.com/warranty.htm

 

[Danke42]

None of which has any legal effect in the sale of any "consumer" good, such as a knife for your personal use. Only limitation of liability disclosed before sale have legal effect under a federal law that is older than most of the U.S. population. 15 U.S Sec. 2301, et seq., the Magnuson-Moss Warranty act of 1975. Why do "reputable" companies fill the package with legal boilerplate that claims to limit their liability? They rely on the ignorance of the consumer. Utterly contemptuous behavior on their part.

Warranties may be expressly stated by the seller or may be implied by law, such as the warranty of merchantability that provides that goods must perform as reasonably expected by the consumer. (So don't expect clear abuse to be covered by implication.)

Folks seem to think abuse is covered though and a warranty is like your home insurance or a lottery ticket. Then when it doesn't pay off they come crying here.

 

[mykel m]

I get enough free stuff for serving I just expected them to atleast put a new coat on it.

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Seriously?You expected them to re-coat it for free after you took the coating off and then come here and whine when they said no.
Buck up and quit yer whining Marine.
IMNSHO you got the response you deserved.

Sent from my iMac using my fingers.

 

[scotchleaf]

Yep I stand by every word. Anyone that knows us knows we will replace any broken blade no matter how it is broken. The warranty has never covered coating, edge going dull or rust from day one. If the coating had been coming off, blistered when he bought it then you bet we would have replaced it. That is defective coating. But wear isn't a warranty issue (JP8 (jet fuel) did not take the coating off.
And yes I can be 'snarky' in my replies-- read his immediately before, he merited what he shoveled out
I like Jerry Busse by the way. Buy that next time Mike

"we will replace any broken blade no matter how it is broken" Well, there is the Marine's solution! Just 1. Get the knife back, 2. snap it with a vice and sledge hammer and 3. get a new knife! Simple.

 

[stabman]

Perhaps dropping the cost of the knives by $15 and getting rid of the warranty would be a good idea.

Almost no one ever has the blade itself break on them anyway, and the back-and-forth with customers ain't helping any.

Besides, although I didn't pay for it (my wife bought me my Junglas ), the warranty was not part of the decision to buy it. The design was.
My wife would have appreciated paying $15 less for it, probably.