Esee lost a customer today

Status
Not open for further replies.
okbohn said:
I have one stainless ESEE 4P left. I am not 100% all the parts are there, but they appear to be (it was a customer return for no particular reason). I would like to send it to you and you can use it how you please. It should serve you well.

Shoot me an email at sales @ KnivesShipFree.com and we will get it on its way to you.
Click to expand...

A very nice gesture on your part
Thank you
 
gpewett said:
Those were the words I was sold the knife on I was looking at an Ontario when the rep came over and asked what I was using it for I told him I was going to Afghanistan. He said Esee will ensure anything, even if you mistakenly run over it. Maybe the warranty wording has changed since then(I bought mine a few years ago). This is in response to the post #118 I just replied wrong.
Click to expand...

So did you read the warranty from Esee or did you just trust a sales person?
 
Gaston444 said:
Exactly. And the posts in his favour here are amazing.

Also, the smaller the knife, the more the kind of uses it will see make the coating a major issue...

I think they could also choose a carbon steel that is not quite so rust-prone...

Gaston
Click to expand...

Bear in mind that 1095 is used for plows, harrows, disks, scraper snow plow blades, and hay rakes. It is not particularly rust-prone.
 
craytab said:
So did you read the warranty from Esee or did you just trust a sales person?
Click to expand...

Trusted the sales rep who showed me the knife that had been purposely cut by a blowtorch as well as one that had been purposely shot several times. It was the kiosk at Smokey Mountain Knifeworks. I have also seen videos of the owners saying the exact phrase Buckfynn quoted at two blade shows.
 
buckfynn said:
At one time I considered myself very much an ESEE fanboy.

I have owned/purchased 15 various ESEE knives, most were for myself some were for others as gifts to friends and family. Out of the first 13 ESEE knives I had no problems with them. The 14th was an ESEE Izula II which the quality could only be describes a second or reject, which I will elaborate on in a moment. I was gifted an ESEE 3 by a friend, my 15th ESEE knife which the quality was also acceptable, after my ordeal with the Izula II.

I purchased an Izula II around a year and a half ago from a well known authorized ESEE dealer with the following warranty as shown in this screenshot which is still on his website as of this post.



The Izula II had two major defects. The blade came to me with an extremely bad irregular off center grind. And the scales would move around on the blade no matter what I did to attempt to fix the problem (tightening the scales, lock tite, and so on).

I ended up contacting one of the co-owners of ESEE through another forum. He informed me to send the Izula II to Rowen and assured me that they would "FIX" the problem.

The Izula II was returned from Rowen with a half ass sloppy uneven regrind on the blade. The scales still had the same issue.

Voicing my discontent of the quality of the warranty work from Rowen with the co-owner of ESEE, I requested a new replacement Izula II knife. The co-owner's response was to send me a money order for the replacement value of the knife along with this statement, "Thank you for trying our knives :)" So after spending between $1,500 and $2,000 on ESEE knives, I was basically told they did want me as a customer and ESEE refused to stand behind their warranty.

I have no confidence in ESEE as a company nor their warranty.

The likelihood of me buying another ESEE knife is near to none.
Click to expand...

That's the worst possible interpretation for a 100% refund.

And you have the knife as well?

Fanglekai said:
Where does it say the handle and sheath are excluded?

https://www.eseeknives.com/warranty.htm
Click to expand...


The "knife" is warranted That would include the handle and exclude the sheath.
 
ESSE's warranty is deceptive. All of the conditions (which in my opinion are reasonable) are a total contradiction to the "no questions asked" marketing BS that ESSE promotes. Also, Mike's response seems more appropriate for a snarky 7th grade girl than a business owner talking with a customer. I will not be buying any more ESSE's.

Derrick, as usual, is a class act that never passes up an opportunity to be a great human being and customer service provider. There are a lot of great dealers on this site, but KSF is in a class by itself.
 
Well they changed the warranty to specifically say the powder coating is not warrantied. So if nothing else at least this thread helped to clarify their warranty page.
 
okbohn said:
Hey--

I have a couple things to say. :)

First, thank you for your service. We are all safer for it.

Second, there is nothing wrong with ESEE not warrantying the coating. That is normal.

Third, I wish they had handled things better.

Fourth. ESEE makes good knives and are a good company. They stand behind their stuff. I don't like how this was handled, but it really doesn't change things--they just stated their warranty in an unflattering way.

Lastly. We used to sell ESEE knives and I loved the product and, frankly, the people. Mike and Jeff are both good guys. We ended up discontinuing the line simply because it didn't work with the direction our company was going.

I have one stainless ESEE 4P left. I am not 100% all the parts are there, but they appear to be (it was a customer return for no particular reason). I would like to send it to you and you can use it how you please. It should serve you well.

Shoot me an email at sales @ KnivesShipFree.com and we will get it on its way to you.
Click to expand...

Well done, Derrick.
 
gpewett said:
Trusted the sales rep who showed me the knife that had been purposely cut by a blowtorch as well as one that had been purposely shot several times. It was the kiosk at Smokey Mountain Knifeworks. I have also seen videos of the owners saying the exact phrase Buckfynn quoted at two blade shows.
Click to expand...

Hopefully you can see the problem with that. We see this all the time in the hard use folder market. People believe the advertising, use the knife for things not covered by the warranty, and are shocked when the knife breaks. People really need to read the fine print and if you still have questions, ask the company.

I'm betting you won't be suggesting any more Esee knives but I hope you are fair when you represent this issue to others. The only thing Esee did wrong here is get nasty, but again, if you did your research on the company you would see this is not out of character. Use the knife Derek is sending in good health but read the warranty. Their stainless knives are not covered no questions asked.
 
9Nine said:
Add me to the list of folks who won't be patronizing Esee after reading those responses. Sticking to your guns and telling it like it is, those are both fine qualities to have as a business owner. What's not a fine quality is being a snarky asshole to a customer for no reason.



Hey do you carry that in a large or medium Spec Ops sheath?
Click to expand...

Spec Ops Short (Medium, I guess... was an ebay special), which fits both this HG55 and the RMD. The HG55 just needs a little extra oomph to get it in the first go round, but once the liner stretches a little, it's snug as a bug there, with good retention.
 
craytab said:
The coating has never been covered.
Click to expand...

The warranty form used to not specifically state that the coating wasnt covered. Here is the form I sent in for my replacement. Nothing about coating is stated in it. They changed their warranty on their site, just like they changed it a few years ago and took out the part about how even if you "take a blowtorch to it its covered" like buckfynn posted
https://www.eseeknives.com/warranty-replacement-form.pdf
 
It seems like a lot of posters here are leaving the warranty dispute behind. They don't cover coatings, that's fine.

I just still don't get the rude treatment. People here like to say things like "they can do business however they want", which is true. It still never fails to blow me away, though. There's a line between being a "straight shooter" and being condescending.


Sent from my iPhone using Tapatalk
 
gpewett said:
The warranty form used to not specifically state that the coating wasnt covered. Here is the form I sent in for my replacement. Nothing about coating is stated in it. They changed their warranty on their site, just like they changed it a few years ago and took out the part about how even if you "take a blowtorch to it its covered" like buckfynn posted
https://www.eseeknives.com/warranty-replacement-form.pdf
Click to expand...

Notice how on the linked form it also what is covered? It says what is not covered. That form is not the warranty. It is the form you send in for warranty work. The actual warranty is what you should go by. Again, Esee has never covered the coating under warranty. In fact I don't know of a single company that covers the knife coating from normal wear and tear. Do you? Expecting a knife coating that was removed through use to be covered in a warranty that does not cover wear and tear is not the norm and is expecting for too much. A knife coating going bye-bye is normal wear and tear. Is this how your back and forth went with Mike?
 
Can't stand arrogant, snarky people who seem to forget that customer service is a big part of their job.
 
craytab said:
Notice how on the linked form it also what is covered? It says what is not covered. That form is not the warranty. It is the form you send in for warranty work. The actual warranty is what you should go by. Again, Esee has never covered the coating under warranty. In fact I don't know of a single company that covers the knife coating from normal wear and tear. Do you? Expecting a knife coating that was removed through use to be covered in a warranty that does not cover wear and tear is not the norm and is expecting for too much. A knife coating going bye-bye is normal wear and tear. Is this how your back and forth went with Mike?
Click to expand...

My first post contains the entire conversation as well as me stating that the company didn't do anything wrong. As I stated earlier I made this post to inform members that a "No questions asked" warranty means something different to me then it does to esee. I would have payed them to recoat the blade, I would have accepted another damaged blade in return that still had a good coating. I just thought their warranty was very misleading, if you tell a customer he can take a blow torch to the knife and you will replace it I dont think it is stupid to think they could have helped me out in some way with a coating that peeled off after only 2 years. You are correct and I am wrong about the warranty I just thought a company that promotes its customer service so much could help a customer find a solution to their problem.
 
Interesting thread.

I want to thank OP for making it. I was interested in an ESEE 6 AND Junglas, but after seeing the owner repeatedly making an ass out of himself, I will NEVER own an ESEE, and would never recommend one to anyone. Who treats customers like that? My favorite knife companies are Spyderco and Becker, and it's in large part because Sal Glesser and Ethan Becker are such stand up guys, with a lot of integrity. I'd say this thread will cost ESEE a TON of customers, and it no one's fault but the owners. Eye opening for sure.
 
jalcon said:
Interesting thread.

I want to thank OP for making it. I was interested in an ESEE 6 AND Junglas, but after seeing the owner repeatedly making an ass out of himself, I will NEVER own an ESEE, and would never recommend one to anyone. Who treats customers like that? My favorite knife companies are Spyderco and Becker, and it's in large part because Sal Glesser and Ethan Becker are such stand up guys, with a lot of integrity. I'd say this thread will cost ESEE a TON of customers, and it no one's fault but the owners. Eye opening for sure.
Click to expand...
In my family, growing up, you would never trash talk a US Marine. The owner of ESEE is determined to let his pride be the determining factor, about resolving the situation. In this case, Derrick took the place of the hero, and helped to make everybody feel better about the conflict.
 
Status
Not open for further replies.
Back
Top