Experience with ZT Warranty Service

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Popsickle said:
Must have missed the ignore button the first time. Misfire won’t happen again, but I am seriously glad I did as I laughed out loud at the ignorance that is on display. I actually feel sorry for you if all you have is the ability to hurl insults due to grammar. I can imagine you as being a nightmare customer where the CS rep literally gave up and said NOPE. Your off to a promising start here :rolleyes:

On second thought.... I’ll hold that ignore order just to see what this guy says next
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You're the man, Pops, thanks for giving me a venue to share my experience once again!

I was commenting on quality control, personal integrity, and the principle of the matter. ZT is a big fat fail on all fronts. If you have to lie to customers and are comfortable doing so to keep your job, you aren't a person or company that I'm going to deal with. And as a person of integrity, I'll do everything in my power to warn others. Though I truly hope your experience with ZT is better than my own.

I gave them a first chance when I sent it in, and second chance when I called and spoke to Elizabeth the first time. When I called a second time and talked to Elizabeth, who passed me to Dan, who passed me to Josh, that was the 3rd chance. Josh is apparently the manager of the warranty department and he told me anyone would be happy to buy that knife. He said he could see the difference in grinds from one side to the other but the badly ground blade was within tolerance for them. I'm thinking they should change their name to Massive Tolerance. I asked him if he would be happy receiving that knife as a buyer and he had to lie through his teeth to say yes after stuttering about "well, not everyone would notice that", and "knife people have higher expectations than normal people" and that if he had bought that knife he'd just return it. Why? Why would he return it if there is nothing wrong with it? Sorry shill for a sorry company if you ask me. Great Lakes Outpost, who I purchased the knife from, said they'd do a full refund. So I'll send it back to them, they'll send it back to ZT. The result is an angry customer who had to jump through hoops and waste money for no reason, an authorized ZT retailer who now has a disappointed customer PLUS a lemon they have to give a refund for and send it back for reimbursement, when ZT already has the knife in hand. They could correct the problem themselves, right now, resulting in a happy customer and a happy ZT retailer. I can't fathom what they're hoping to gain as a company from such poor customer service.


Thanks again, Pops! Didn't see that coming, did you?
 
Passin' Through said:
You're the man, Pops, thanks for giving me a venue to share my experience once again!

I was commenting on quality control, personal integrity, and the principle of the matter. ZT is a big fat fail on all fronts. If you have to lie to customers and are comfortable doing so to keep your job, you aren't a person or company that I'm going to deal with. And as a person of integrity, I'll do everything in my power to warn others. Though I truly hope your experience with ZT is better than my own.

I gave them a first chance when I sent it in, and second chance when I called and spoke to Elizabeth the first time. When I called a second time and talked to Elizabeth, who passed me to Dan, who passed me to Josh, that was the 3rd chance. Josh is apparently the manager of the warranty department and he told me anyone would be happy to buy that knife. He said he could see the difference in grinds from one side to the other but the badly ground blade was within tolerance for them. I'm thinking they should change their name to Massive Tolerance. I asked him if he would be happy receiving that knife as a buyer and he had to lie through his teeth to say yes after stuttering about "well, not everyone would notice that", and "knife people have higher expectations than normal people" and that if he had bought that knife he'd just return it. Why? Why would he return it if there is nothing wrong with it? Sorry shill for a sorry company if you ask me. Great Lakes Outpost, who I purchased the knife from, said they'd do a full refund. So I'll send it back to them, they'll send it back to ZT. The result is an angry customer who had to jump through hoops and waste money for no reason, an authorized ZT retailer who now has a disappointed customer PLUS a lemon they have to give a refund for and send it back for reimbursement, when ZT already has the knife in hand. They could correct the problem themselves, right now, resulting in a happy customer and a happy ZT retailer. I can't fathom what they're hoping to gain as a company from such poor customer service.


Thanks again, Pops! Didn't see that coming, did you?
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We did see it coming. We even know what happens next.
 
Passin' Through said:
You're the man, Pops, thanks for giving me a venue to share my experience once again!

I was commenting on quality control, personal integrity, and the principle of the matter. ZT is a big fat fail on all fronts. If you have to lie to customers and are comfortable doing so to keep your job, you aren't a person or company that I'm going to deal with. And as a person of integrity, I'll do everything in my power to warn others. Though I truly hope your experience with ZT is better than my own.

I gave them a first chance when I sent it in, and second chance when I called and spoke to Elizabeth the first time. When I called a second time and talked to Elizabeth, who passed me to Dan, who passed me to Josh, that was the 3rd chance. Josh is apparently the manager of the warranty department and he told me anyone would be happy to buy that knife. He said he could see the difference in grinds from one side to the other but the badly ground blade was within tolerance for them. I'm thinking they should change their name to Massive Tolerance. I asked him if he would be happy receiving that knife as a buyer and he had to lie through his teeth to say yes after stuttering about "well, not everyone would notice that", and "knife people have higher expectations than normal people" and that if he had bought that knife he'd just return it. Why? Why would he return it if there is nothing wrong with it? Sorry shill for a sorry company if you ask me. Great Lakes Outpost, who I purchased the knife from, said they'd do a full refund. So I'll send it back to them, they'll send it back to ZT. The result is an angry customer who had to jump through hoops and waste money for no reason, an authorized ZT retailer who now has a disappointed customer PLUS a lemon they have to give a refund for and send it back for reimbursement, when ZT already has the knife in hand. They could correct the problem themselves, right now, resulting in a happy customer and a happy ZT retailer. I can't fathom what they're hoping to gain as a company from such poor customer service.


Thanks again, Pops! Didn't see that coming, did you?
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I literally saw that coming from a mile away. Why? You can't stay away..... its laughable that you feel the need to defend your position despite the opposition. Ill say it again.... I'm sorry you had ONE terrible experience. MOVE ON... your literally pouring gasoline on the dumpster fire that is your attempt to shame a company. Your experience truly matters, but the way your going about it has removed any and all credibility(as voiced by many members here).

DRoth said:
Just a casual here. Did we ever see those pics?
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I highly doubt we see any pictures of the knife. I for one would love to see them.... just to see if it was worth it.
 
I've had a few back to ZT for customer service. 3 or so of the 100+ that have passed through my hands. I've always had great experience with them. There are certain times of the year they get busy, but they are still super quick.

ZT is the best in the business. I've not had good experiences every time with Benchmade. I'd not buy a CRKT again due to total lack of customer service.
 
Rival1314 said:
You sent in a knife with a percieved cosmetic flaw. The knife was evaluated, per your story, and deemed to be in spec...therefore no warranty service to provide. If you acted anything like you conducted yourself here im sure you made a scene with each person you spoke with and when rebuffed needed to act out.

Since you asked...I'll tell you again... you should have sent this knife back to the seller for replacement/ refund. Any time you recieve an unsatisfactory product from any company this should be the first course of action within the sellers return period. There are protocols in place for dealers to return defective merchandise, so don't worry about them.

#themoreyouknow



Nailed it!
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Nothing perceived about it, the manager of the warranty department, one Josh (Reyes?), admitted he could see what I was talking about while holding it in his hand and evaluating it. I'm a little confused about why you think your way of handling things is the only way. Why would you presume to tell everyone else how they should handle their business? That's incredibly vain and self centered to expect everyone else to defer to you in all matters. Does the ZT website state specifically to send the knife back to them? Indeed, it does! I'm sorry if I've offended your delicate sensibilities.
 
Passin' Through said:
... as a person of integrity ...
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No sir, you are not. A person of integrity does not call out employees of a company on a public form and accuse them of lying on a forum where they can't defend themselves or share their side of the story. A person of integrity would return the product for a refund and write a letter to the company outlining their displeasure. One example of a bad knife (if that's what you have) does not warrant a public bashing on a forum.

what you have is a piss poor attitude, and the entitlement of a child...the life of a snowflake is very cold...I suggest you buy a scarf.
 
Popsickle said:
I literally saw that coming from a mile away. Why? You can't stay away..... its laughable that you feel the need to defend your position despite the opposition. Ill say it again.... I'm sorry you had ONE terrible experience. MOVE ON... your literally pouring gasoline on the dumpster fire that is your attempt to shame a company. Your experience truly matters, but the way your going about it has removed any and all credibility(as voiced by many members here).



I highly doubt we see any pictures of the knife. I for one would love to see them.... just to see if it was worth it.
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I know why he got terrible service and passed off to so many people. Look at how he acts! Zt won't miss him as a customer and are better off without him.
 
some folks are just bad customers that cant be pleased. they dont get what they want even if wrong and they come on the internet and yelp and google review and post on forums to try to harm and get some childish revenge on a legit company.

one day someone is gonna build an anonymous for businesses to post details on bad customers type review site and these bad customer folks are gonna be checked by retailers and service providers and denied sales and services.

the fair, honest and reasonable customer is always right. thats how that saying should have been done.

to passinthrough fella...posting everywhere on many posts shows you are doing what i said......
 
P Passin' Through I'm curious...when you called did you ask for them to just replace the knife or did you ask for anything else, above and beyond replacement?

Did you talk to the folks in Warranty, like you're talking to the members here?
 
Passin' Through said:
And as a person of integrity, I'll do everything in my power to warn others.
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That’s actually quite the opposite of having integrity. Your malicious attempt proves that. Having integrity would include moving on after the first post..... continuing to bash as well as insult that specific company and members on this forum has proven otherwise. If you get that upset over this.......
 
jbmonkey said:
some folks are just bad customers that cant be pleased. they dont get what they want even if wrong and they come on the internet and yelp and google review and post on forums to try to harm and get some childish revenge on a legit company.

one day someone is gonna build an anonymous for businesses to post details on bad customers type review site and these bad customer folks are gonna be checked by retailers and service providers and denied sales and services.

the fair, honest and reasonable customer is always right. thats how that saying should have been done.

to passinthrough fella...posting everywhere on many posts shows you are doing what i said......
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So true! Can't wait for that reverse business yelp. It will actually save the rest of us money for companies to not have to deal with problem customers.
 
Passin' Through said:
I just called them about it yesterday, ZT still has the knife (since, you know, physics). A guy can't comment about his bad experiences with a knife company? Repressed.
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You absolutely can. You simply should have started a SEPERATE thread voicing your negative experience. your choice to drag up threads from 2014 and 2016 shows more of a malicious intent.

Rival1314 said:
P Passin' Through I'm curious...when you called did you ask for them to just replace the knife or did you ask for anything else, above and beyond replacement?

Did you talk to the folks in Warranty, like you're talking to the members here?
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Inquiring minds would love to know the answer to this.
 
Popsickle said:
my guess is..... no pictures and continued bashing. Time to put up or shut up even though I doubt he is going to go quiet on us!
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If ZT had a knife in there hands that a customer complained about and there was any (actual) problem with it whatsoever, they
Passin' Through said:
I just called them about it yesterday, ZT still has the knife (since, you know, physics). A guy can't comment about his bad experiences with a knife company? Repressed.
Click to expand...
Right. I wouldn't have taken pictures of this complete disaster of a knife that should never have made it through QC either before sending it back.

We'll wait patiently for pictures upon it's return and jump on your bandwagon.
 
DRoth said:
If ZT had a knife in there hands that a customer complained about and there was any (actual) problem with it whatsoever, they

Right. I wouldn't have taken pictures of this complete disaster of a knife that should never have made it through QC either before sending it back.

We'll wait patiently for pictures upon it's return and jump on your bandwagon.
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I guess I never finished my reply to a previous message, but the gist of it was that if ZT says you're (did I use that word correctly) full of it, I'll side with them till we get the pictures of your knife.
 
Popsickle said:
I literally saw that coming from a mile away. Why? You can't stay away..... its laughable that you feel the need to defend your position despite the opposition. Ill say it again.... I'm sorry you had ONE terrible experience. MOVE ON... your literally pouring gasoline on the dumpster fire that is your attempt to shame a company. Your experience truly matters, but the way your going about it has removed any and all credibility(as voiced by many members here).



I highly doubt we see any pictures of the knife. I for one would love to see them.... just to see if it was worth it.[/QUOT
oregonknifenerd said:
I've had a few back to ZT for customer service. 3 or so of the 100+ that have passed through my hands. I've always had great experience with them. There are certain times of the year they get busy, but they are still super quick.

ZT is the best in the business. I've not had good experiences every time with Benchmade. I'd not buy a CRKT again due to total lack of customer service.
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I agree about CRKT. My 940-1 was perfect out of the box and I can't comment about anyone else's experience with BM. My experience with ZT was the opposite but you seem to want to bash me for saying so. Why is that?
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DRoth said:
If ZT had a knife in there hands that a customer complained about and there was any (actual) problem with it whatsoever, they

Right. I wouldn't have taken pictures of this complete disaster of a knife that should never have made it through QC either before sending it back.

We'll wait patiently for pictures upon it's return and jump on your bandwagon.
Click to expand...
Since we have a grammar cop present, I'd like to change it's to its in my previous post and take a foul point for my error.
 
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