Dear members of the Knifeforums
Allow me to start by introducing myself. My name is Zobair Bary and I am the managing director of Kizlyar Australia. True I was not borne in Australia, but neither are half the Australian population of just under 21 million. And no I am not an Arab or Iranian, not that there is anything wrong with that. On the other hand the individual writing all this trash about us did look quite middle eastern himself.
Anyhow, I have been running the company in Australia for over two years now and our main role is the importation, distribution, promotion and sales of Kizlyar Industrial Enterprises products in Australia and New Zealand. Our products are currently being stocked and retailed by over 20 major Hunting stores and military suppliers within Australia and we also have a sales representative in each state through out the country. In addition to this we sell directly to the Australian Military, Customs and Police. Finally, we have an online store through which we sell directly to the public, which is of great benefit to those living in remote areas.
I was made aware of this individuals trash talking a couple of days ago by a knivesforum member, but the responsible moderators there managed to get rid of him quite quickly and effectively. Let me assure you that in our company we go to great lengths to insure that our customer satisfaction is not compromised. We have even gone to the level of extending the original 10year manufacturers warranty to a lifetime warranty, for which we pay from our own budget. As the result, the customer feedback we have gotten from Australia and world wide has been nothing but positive and praise. Therefore, if you are interested in owning our knives or doing business with us, then you can deal with confidence.
As far as stock is concerned, we do not carry the entire range of knives produced by Kizlyar, however the range that we do carry covers, pretty much any type of blade for almost every single purpose that one can think of. Furthermore, by the end of tis year we are hoping to obtain the customs clearance for the importation of certain dagger models. As far as stock quantity goes, we always have our advertised range in stock. However, it must noted that our knives are production handmade and I sincerely think that we are doing quite well supplying the demand considering the fact that certain other handmade knife companies have up to five year waiting lists.
As far us this poor, unhappy and apparently abused and robbed customer is concerned the only thing our company did wrong was to be nice to him and replace the original wrong knife that was sent to him in person. I admit this was my single great mistake and it will never be repeated. As far as the rest of his claims go I leave the judgment to you good people of the blade forums. His rampage started after we decided not reply to one of his very disturbing emails that we received after the exchange. And it has been going on ever since. For the record we did offer him full money refund, but we do not wish to replace his items as we do not want to have anything to do with him anymore.
Regards
Zobair Bary
P.S. the picture he has is from my personal facebook folder and the guns are unloded and uncocked as i was in the middle of cleaning them after a hunt. I am sure we all have family pictures that we would like others not to see.
