Gear2survive knife shop [SOLVED]

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ammiraglio

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On March, 19 - 2013 I've sent to Mr. Marc Lacrimosa from Gear2survive knife shop $ 940 in advance to order N°2 knives, make Zero Tolerance, model 0777.

After one year receiving excuses and accusations from Mr. Marc Lacrimosa, who says that Zero Tolerance was retarding shipping knives to him, I've been informed that the model ZT0777 was discontinued. Also the factory confirmed.

Informed about that, mr. Marc Lacrimosa started to ask time to send me back my money, using any kind of excuses. After one more year (today is February, 22 - 2015) I'm still waiting for my refund. Mr. Marc Lacrimosa, give me back my money! This is fraud!

Be careful sending money to Gear2survive knife shop o in any form to Mr. Marc Lacrimosa. If you live far away like me, DO NOT trust Gear2survive knife shop and Mr. Marc Lacrimosa, as you'll never have any chance to reach him to get your money back.
 
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PS. Thank you to Blade Forums for this very useful feedback space! :thumbup:

@austexjg: thank you too for your support!
 
Sounds like a scam from the get go. I only paid $485 shipped for my pre-order, and I wasn't charged until the knife was ready to ship. No reputable dealer should have been taking cash for those upfront. I don't even think G2S is even an authorized ZT dealer, let alone one receiving LE knives.

File a complaint with local law enforcement. Give the Winder police a call.

http://www.cityofwinder.com/index.aspx?page=159

Gear2survive's info - they have a retail storefront.

Gear2surviveDirections
Outdoor Sports Store
Address: 88 Griffith St, Winder, GA 30680
Phone:(770) 712-2289
Hours: Closed today · Hours
 
Two sides to every story. He was made offers of reimbursement. Plus after 10m years in business this is our first major complaint we will handle it. Before people bash us they should talk to us first. We have offered product in return and he has refused.

Thank you
 
mlacrimo said:
Two sides to every story. He was made offers of reimbursement. Plus after 10m years in business this is our first major complaint we will handle it. Before people bash us they should talk to us first. We have offered product in return and he has refused.

Thank you
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Your tone does not sound like someone I would want to deal with. The customer is always right. What else is there to need to know about his side? 2 years? You took an order you weren't sure you could fulfill. You don't reimburse him and offer him other products? Lol at that. Give the man his money back, probably should add 3% interest.

I'll definitely never do business with you, and I'll warn all the knife people I know not to as well.
 
mlacrimo said:
Two sides to every story. He was made offers of reimbursement. Plus after 10m years in business this is our first major complaint we will handle it. Before people bash us they should talk to us first. We have offered product in return and he has refused.

Thank you
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Unless the product you offered in return was two Zero Tolerance 0777 knives, then he should be getting his money back. And just because this is your first major complaint doesn't mean it isn't warranted.
 
mlacrimo said:
Two sides to every story. He was made offers of reimbursement. Plus after 10m years in business this is our first major complaint we will handle it. Before people bash us they should talk to us first. We have offered product in return and he has refused.

Thank you
Click to expand...

Your "side" supports the OP's post.

What you promised to give him in return for his money was the two knives that he ordered - not "product."

You now have a very narrow opportunity to reimburse his money before the knife community makes sure your conduct is well-known.
 
" Plus after 10m years in business this is our first major complaint we will handle it.'

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Really? After 2 years? Are you planning on handling it, like now? Or maybe in a couple of more years?

But, I'll give you the benefit of the doubt. Exactly what is the O.P. saying that is not right. Or the truth? Maybe I've been
too hasty. Tell me again exactly what the "other side of the story" is. Cause right now it sounds like you just waited
two years to give a customer his money back when you couldn't produce the order.

I'm pretty sure the customer doesn't mind you airing his dirty laundry. After all, he started this thread.
 
Well , this seems easy to resolve now that the vendor is participating in the thread. The simplest resolution would seem you were unable to fulfill the original order, immediately refund the customers money in full. Thank you
 
Like I said 2 sides to every story. We didn't mean to sound out of line. Most of your are correct. But there are 2 sides. We are handling it right away.

I apologize if I sounded out of line. Not intentional. But we handled it.
 
Thank you for your comments. We are not hiding we are not running from anyone. Of course we will participate in the forum. But like I said 2 sides to everything.

He did send me an email Feb 12. Had a messy week last week with ice storms.

So will fix it. We had many ddiscussions over This. We all like to do the right thing. Call me a fraud or whatever we know where we stand. A lot of times we are noticed for bad before good.

Anyone wants to discuss it I can be reached 770 712 2289.
 
Soooooo......what's the "other side" ???

How hard is it to refund the man - if you could not deliver the product? Is there more to it?
 
mlacrimo said:
Two sides to every story. He was made offers of reimbursement. Plus after 10m years in business this is our first major complaint we will handle it. Before people bash us they should talk to us first. We have offered product in return and he has refused.

Thank you
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I'd like to know why you strung the OP on for so long. Everyone who follows ZT knows that the 0777 was a very limited edition knife and has not been available retail for a long time (4Q13?). Without any communication from the customer, the refund should have been made at that point and would have been made by most reputable dealers. This is an issue that should have been resolved already. And offering anything less than a full, immediate refund for his attempted purchase is unacceptable IMHO.

mlacrimo said:
...But we handled it.
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Good. I hope this is true. Just give the guy his money back, not product that he did not order (that is an absolutely ridiculous approach). It is long past time to do so.

Edit
From the ZT web site in July, 2013:

The award-winning Zero Tolerance 0777 has been officially retired. While we did get a short production run of 0777s into the marketplace, we did not meet our target goal and the number of knives we had hoped to produce.

While we understand there will be disappointment, unfortunately there were some issues with the 0777 blade material that kept us from manufacturing to our intentions. Manufacturing and technology can be a difficult challenge, and the 0777 was our most demanding knife we've ever produced.

As an alternative, we will be offering the 0777M390.

The 0777M390 is identical to the original 0777, except for the blade material. In place of the Composite Blade, we will incorporate a solid blade of premium M390 steel, which will be fine stonewash finished.

As with every Zero Tolerance knife, each piece will be individually serial numbered. MSRP on the 0777M390 will $450, and it will begin shipping in August, 2013. We should be finished manufacturing those by September, 2013.

We thank you for your patience, and sincerely apologize to those that have been waiting for a 0777. Your understanding is very much appreciated.
Click to expand...

Link to ZT announcement
 
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Excuse after excuse is all that I've read so far. Best customer service? His money should have already been returned. No excuse for this kind of business practice. Keep this up and you won't be in business long. Make the customer happy is your sole responsibility, especially after taking payment prior to actually delivering the product.
 
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