Gear2survive knife shop [SOLVED]

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I know of no business that has this policy "In order people got them. My older website clearly stated no refunds exchanges on limited special pre paid preorders."

You state that customer service is your priority but that is completely opposite of your policy. You are telling me you think good business is having people pre-pay for preorders in full then if you can't fill it, they lose their money?

I appreciate you refunding their money, but you still have the mentality that the customer is wrong in this. I have never heard of this type of business where if someone pays you 100% and you can't fill the order, they lose their money. That is insane. Literally that is insane.
 
Pittknife said:
I know of no business that has this policy "In order people got them. My older website clearly stated no refunds exchanges on limited special pre paid preorders."

You state that customer service is your priority but that is completely opposite of your policy. You are telling me you think good business is having people pre-pay for preorders in full then if you can't fill it, they lose their money?

I appreciate you refunding their money, but you still have the mentality that the customer is wrong in this. I have never heard of this type of business where if someone pays you 100% and you can't fill the order, they lose their money. That is insane. Literally that is insane.
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It also won't withstand the test of law. I've seen other companies who thought that a policy like this holds water, but it doesn't. The seller still must live up to his part of the contract which means he must provide the product within a reasonable time. If he does not, then he has breached his part of the contract and none of the deal applies anymore, including and especially the failure to refund the customer's money. [Edit: You cannot contract away certain consumer rights.]

Could you imagine if it was legal to take someone's money and not provide a product? Talk about ripe for fraud.... :rolleyes:
 
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I don't want to take sides here as I don't know the entire story, but I am glad to see the knife community on bladeforums protect their own, especially guys from overseas. This one of the many things that makes the forums great!
 
SaintlyBrees said:
It also won't withstand the test of law. I've seen other companies who thought that a policy like this holds water, but it doesn't. The seller still must live up to his part of the contract which means he must provide the product within a reasonable time. If he does not, then he has breached his part of the contract and none of the deal applies anymore, including and especially the failure to refund the customer's money. [Edit: You cannot contract away certain consumer rights.]

Could you imagine if it was legal to take someone's money and not provide a product? Talk about ripe for fraud.... :rolleyes:
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Dude, I just don't think gear2survive understands law. The law is greater and precedes whatever bs asterisk he put on there about keeping people's money if he can't fulfill their order. You are right and it's completely illegal. I'm glad he posted his policy for everyone in the future can quote this and sue him.

What kinda of business man post that he wrote a warning that he'll take your money but will not refund your money if he can't deliver the product, I know for a fact they don't teach that in grad school, I teach a business class. And who would write that customers are sometimes wrong, lol wtf.

I'm literally at a complete lost that this guy thinks his website asterisk supersedes the law and that the customer did something wrong by buying an item and forfeits the funds if he can't get them the item.

Someone send this to KAI for their review so he gets banned as a dealer.
*I just sent this to every KAI email I could find.

*http://www.hg.org/consume.html
 
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mlacrimo said:
My older website clearly stated no refunds exchanges on limited special pre paid preorders.

I offered exchanges and part cash to make it right. I too was hit hard by the economy and medical issues.
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Wow...just wow. So if you cannot fill someones order that entitles you to keep their cash? Not in this life....

Also in case you did not know, that money is not yours until you send him the knife. Don't be spending other peoples money because of your downfalls.:thumbdn:

Glad to see this making the rounds on instagram!
 
Pittknife said:
....................
I appreciate you refunding their money, but you still have the mentality that the customer is wrong in this. I have never heard of this type of business where if someone pays you 100% and you can't fill the order, they lose their money. That is insane. Literally that is insane.
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Please notice I've still not received anything!!!!
Marc please do it, refund my money!!
I've tried to contact you on Skype yesterday (as I have done in early Feb, at Xmas and the year before) but nothing.....
What do you think that I would to spend other money within overseas phone call??????

Marc, please, do the right thing!
 
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I've never commented in a GBU thread before. I can't resist this one. I've been a lawyer for 33 years. While I wouldn't give anyone legal advice here, I will say that the "seller" has a quite remarkably eccentric notion of what his legal obligation is to the gents from whom he has taken money.

Refund all of their money - now. Anything less is dishonorable, at the very least.
 
mlacrimo said:
I'm going to say their are 2 sides. The older website stated that this was limited piece. They knew it would take months. They were told there was a waiting list. I had ordered 10. They started coming in from my whole seller.

In order people got them. My older website clearly stated no refunds exchanges on limited special pre paid preorders.

I offered exchanges and part cash to make it right. I too was hit hard by the economy and medical issues. At no time did I ignore them.

The 15 percent was part of exchanges. That will all be corrected. Plus that is a New website.

The customer is right sometimes but not always. I admit my end he should admitt on his end for not reading what was stated when ordered.
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A little retail 101 for you.

This was not a "return" or an "exchange".

A return is when a customer orders a product. You deliver the product. The customer decides they no longer want the product at all and RETURNS it to you. They then get a refund in cash or store credit depending on policy.

An exchange is when a customer orders a product. You deliver the product. The customer decides they no longer wants the product and EXCHANGES it with you for a different product.

A cancelled order is when a customer orders a product and prior to delivery of said product either the seller or the buyer decides to end the transaction.

You did not DELIVER a product at all. You cancelled their order. This isn't a customer return or exchange. This is a unilateral order cancellation on the part of the seller. The only recourse you have at this point is refunding their money in full. Your policies on returns and exchanges, as heinous as they are, do not even come into effect.
 
I'm a little shocked that this hasn't been taken care of by now. In today's era of social media, word spreads like wildfire - especially negative word about unethical businesses.


Let me know if I'm wrong about this:

1. Buyer pre-pays for a ZT 0777, orders will be filled in the order they are received as you receive the 0777's in.
2. Order can't be filled for the OP because you didn't get enough 0777's.
3. You hold his money for YEARS with little communication.
4. During this time, you offer him other products instead of the 0777 instead of just refunding his money?

Are you serious? What if I don't want other products? What if I want to take my money and buy a 0777 off the exchange here because THAT'S THE KNIFE I WANT?

OP: I'm not sure this has been covered already, but you used PayPal for the transaction? Maybe give them a call and see if they can do anything for you - you could always use this thread as evidence that he has not refunded your money yet. At this point it's probably way out of their specified time period for disputes and cases, but it might be worth a shot for a few hundred bucks to make its way back to you faster.
 
I hope the seller understands how this can damage their rep. It is still not too late to do the right thing and salvage what you can. If you keep attempting to steal these folks money (that's what it is), you will do your business and rep immense harm. The longer this goes on; the worse it will get for you - until it is too late.
The knife community is tight and you are not helping yourself one bit. Please do the right thing.
 
So to get the jist of this thread, a limited run knife with only 1k being produced were promised via prepayment, and now due to no more knives to send you feel it is in your policy and right to not give a full refund due to a policy of no refunds or exchanges on purchases? A purchase is defined as an exchange of payment for goods or services. No knife no purchase.
 
NYOutdoors said:
OP: I'm not sure this has been covered already, but you used PayPal for the transaction? Maybe give them a call and see if they can do anything for you - you could always use this thread as evidence that he has not refunded your money yet. At this point it's probably way out of their specified time period for disputes and cases, but it might be worth a shot for a few hundred bucks to make its way back to you faster.
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Thanks for the advice... too late... it was too late one year ago.
 
tagging to see the outcome since g2s uses local forums as well.
full refund is the only way to make this right.
 
So, Gear2survive, have you sent the 15% you withheld? Have you refunded the other gentleman's money?

It does not look like this is going away. The longer this thread continues the higher it will rise in the search rankings, so it might be in your best interest to give them back their money.

I spent a lot of time in Milan with my last job, and the Italians treated me GREAT. I'm going to keep checking and bumping this thread until these guys get their money. I hope other BFC members will do the same. The situation as it stands is unacceptable.
 
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ncrockclimb said:
So, Gear2survive, have you sent the 15% you withheld? Have you refunded the other gentleman's money?

It does not look like this is going away. The longer this thread continues the higher it will rise in the search rankings, so it might be in your best interest to give them back their money.

I spent a lot of time in Milan with my last job, and the Italians treated me GREAT. I'm going to keep checking and bumping this thread until these guys get their money. I hope other BFC members will do the same. The situation as it stands is unacceptable.[/QUOTE




To avoid any confusion, based on the info here. The OP ordered two knives at $469.99 each And an additional member posted he ordered one knife at $469.99. The OP so far has been the only one to receive any type of refund, a partial refund of $369.68.
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This is extremely disappointing to hear. I've been seeing this guy at gun shows for years and always take the time to talk to him and browse his offerings. I've never had a problem with him before, but the business structure of a gun show is different than that of a LE pre-order in some very important ways. I hope this gets rectified.
 
TOMBSTONE said:
To avoid any confusion, based on the info here. The OP ordered two knives at $469.99 each And an additional member posted he ordered one knife at $469.99. The OP so far has been the only one to receive any type of refund, a partial refund of $369.68.
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I read it a little differently, but you very well could be right. We can agree that he owes them the 15% and AT LEAST the money for an additional knife (maybe two). The details are important, and I hope that Gear2survive / Marc Lacrimosa will do the right thing.
 
2000 views later and no one from G2S seems to care. I, along with many of these 2000 will likely not do business with you folks now. This number will simply go up as this post will not simply go away, and will be here for many moons for others to search.
 
ncrockclimb said:
I read it a little differently, but you very well could be right. We can agree that he owes them the 15% and AT LEAST the money for an additional knife (maybe two). The details are important, and I hope that Gear2survive / Marc Lacrimosa will do the right thing.
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I was trying to follow the PayPal screen shots, of course the OP can verify what is left that he's owed. I hope this gets sorted out quickly as possible for all involved.
 
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