Good question. If I was running things D) I'd give them that ability. It seems that, at the very least, they should be able to ask a mod to move a thread elsewhere as to not spoil the fun of the fans (or fanboys, depending on where you stand). And if its a customer service issue, and not just a critic/hater/troll....deal with it offline if you don't want to deal with it on the forum. Give out your CSR's number. But nobody listens to me. I can't see why. Madness.