How close to rubbing the liner is acceptable?

shinyedges said:
This is from smkw, zero percent chance of a clone or blade swap, it has already been to spyderco and if you send them a clone they do not send it back. It's a crucarta military 2, they only come in 1 steel and that's cruwear.
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I did not know that they kept clones.
I know CruWear is the correct steel, but couldn’t tell by the picture.
 
M.FREEZE said:
I did not know that they kept clones.
I know CruWear is the correct steel, but couldn’t tell by the picture.
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I think they destroy the clones which I don't have a problem with. If I'm mistaken I'll stand corrected.

This one is as legit as they come though. It's OK for lemons to slip through, it's going to happen when large numbers are manufactured, when they pop up you just fix them, hopefully.
 
I’ve had uncentered blades before, mostly due to the primary angle of the grind behind off, which gives it the appearance of being off center. Yours is an extreme case. Like you, I’ve been able to center 99% of the blades that came off center, but there was a small number that I couldn’t get centered to save my life.
 
91bravo said:
I’ve had uncentered blades before, mostly due to the primary angle of the grind behind off, which gives it the appearance of being off center. Yours is an extreme case. Like you, I’ve been able to center 99% of the blades that came off center, but there was a small number that I couldn’t get centered to save my life.
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Me too, I've done a lot of centering. Every now and again one can not be centered. When it's this egregious and I can not center it, and I've exhausted all options I'll send it in. But honestly I can't even remember the last time I had one this bad, hell this may be the worst one I've ever had.

It's like a train wreck, I just look at... I have to put it down because I'm just like what in tardnation lol
 
shinyedges said:
Me too, I've done a lot of centering. Every now and again one can not be centered. When it's this egregious and I can not center it, and I've exhausted all options I'll send it in. But honestly I can't even remember the last time I had one this bad, hell this may be the worst one I've ever had.

It's like a train wreck, I just look at... I have to put it down because I'm just like what in tardnation lol
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I know the feeling. You pay good money for something that should be right, straight out of the box. I’ve never had a Spydie that bad off center before. The LW compression lock models tend to be a little off center, but nothing like yours though.
 
Chris, my best advice would be to get it “cleared” before sending it in. In other words, speak to someone about getting it actually fixed, and get it in writing. Print that email out and send it with the knife.

If you don’t do this, you’ll wait another exorbitant amount of time and get the knife back still fubar. Trust me on this one. They’re stubborn on that “within spec” BS, and will send it right back in the same condition. Not giving a damn about the frustration nor the waste of time and resources.

Sal Glesser Sal Glesser - care to chime in, sir? We all love your knives, but this poppycock with your non-existent warranty department has to end. There have been far too many stories like this.

IMO, you should send this knife lover a perfect specimen, and sort this dud out on your own time. Or face a very high visibility group of people voting with their wallet….
 
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91bravo said:
I know the feeling. You pay good money for something that should be right, straight out of the box. I’ve never had a Spydie that bad off center before. The LW compression lock models tend to be a little off center, but nothing like yours though.
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I agree, I'm not really tripping about the fact it made it through qc the first time, I'm more surprised they looked at it and thought that was acceptable and sent it back.

Grip said:
Any reason you didn't return it to SMKW?
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I don't know how this is relevant to the thread, but I'll answer anyway. A blade being off center isn't usually the end of the world, the vast majority can be centered, and I've been centering them coming up on 2 decades. 90% of them are pivot tension, 5% scale alignment/different body screw tension and less than 5% are genuine defects. I haven't ever sent a knife to spyderco, and In my mind I wasn't even worried about the small chance it would be an actual defect. If it was, spyderco would take care of it, right? Or so I ignorantly assumed.

Anyway, if you have any more questions about me, rather than the knife, save them, I'm not interested in answering. The knife is authentic, I'm a seasoned knife guy with serious manufacturing experience and this blade would not be centered. It's that simple. They couldn't center it either and apparently think like .01 thou away from rubbing the liner is ok.

AntDog said:
Chris, my best advice would be to get it “cleared” before sending it in. In other words, speak to someone about getting it actually fixed, and get it in writing. Print that email out and send it with the knife.

If you don’t do this, you’ll wait another exorbitant amount of time and get the knife back still fubar. Trust me on this one. They’re stubborn on that “within spec” BS, and will send it right back in the same condition. Not giving a damn about the frustration nor the waste of time and resources.

Sal Glesser Sal Glesser - care to chime in, sir? We all love your knives, but this poppycock with your non-existent warranty department has to end. There have been far too many stories like this.

IMO, you should send this knife lover a perfect specimen, and sort this dud out on your own time. Or face a very high visibility group of people voting with their wallet….
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Thank you for the advice Will. I'll wait for a confirmation from someone from here and verify it's OK to send back.

Or if they pop in here and stand by their warranty department decision at least they save me the postage and time from sending it back to them.

I don't pop into the spyderco forum often, and I didn't think if there was a defect it would be a 2 month process where I had to be the squeaky wheel to get it addressed. Trust me, I'd rather not have made this thread. It would have been great if the blade was centered from the jump, or if a human from the warranty looked at it and tried to center it and came to the conclusion it can not be centered and swapped whatever part needed to be replaced.

The last thing I want is to get roasted in the spyderco forum by a mob of fans lol
 
If im a fan boy of any brand, it would be Spyderco and Coldsteel.
I think you are thinking correctly shinyedges. For around/over $200 that's not acceptable. They shouldn't have sent that back that way, and id send it back in after a phone call.

If i had to guess, they were just going through the motions. I sent in 2 Spydercos before and both times they sent me the same letter. One was for missing screws and one was me asking if it "was a fake spyderco" or not. I even taped the issue on the knives and told them not to sharpen one of them. So they just sharpend them and sent them back saying thanks for using them lol.

Next time i called i got what i needed though(kinda). They offered to sell me screws, and said if it was fake they wouldn't have sharpened it.
I also had to deal with Coldsteel recently and woof. That took like 3-4months of back and forth.

But I think Spyderco will get it right come Monday.
 
The why didn’t you return it to SMKW question is relevant because when manufacturers fail you SMKW will take care of you.

You could probably still contact them to this day and tell them the reason you didn’t return it within their 90 day window is because you expected spyderco to take care of you and they failed you as their customer. They are literally the best company in the world to deal with on returns in my experience. I drive there quite often as well.


On the other hand I 100% agree with you that Spyderco should be handling this and should have already handled it. That knife is horse crap.
 
Bigburly912 said:
The why didn’t you return it to SMKW question is relevant because when manufacturers fail you SMKW will take care of you.

You could probably still contact them to this day and tell them the reason you didn’t return it within their 90 day window is because you expected spyderco to take care of you and they failed you as their customer. They are literally the best company in the world to deal with on returns in my experience. I drive there quite often as well.


On the other hand I 100% agree with you that Spyderco should be handling this and should have already handled it. That knife is horse crap.
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I didn't know smkw had that great of customer service, I've never dealt with them for any issues.

That said, the manufacturer failed me yesterday. I literally posted the thread minutes after the knife came back to me from golden. I don't agree this is on smkw to deal with at this point, had I known the knife was uncenterable and spyderco warranty was this way I would have returned it after purchase. But that ship sailed.

I attempted to center it and then tried to live with it, ultimately the centering irked me so I sent it in. I didn't do anything wrong, smokey mountain knife works didn't do anything wrong, spyderco should just fix their manufacturing defect. Period. Attempts at laying fault literally anywhere else are misguided and ridiculous.

I will say I learned a lesson, I've had great luck with zero tolerance warranty (kai in general), olamic, cold steel before gsm, I honestly wasn't expecting spyderco to go this route. Foolish of me, to expect a major well known and established brand like spyderco who I've gotten most members of my family knives from, to have a decent warranty.

Now, not all hope is lost and I am inclined to believe that eventually someone there will look at that knife and make it right, but let's be honest it shouldn't have to take this thread to accomplish that. If they do it. How many people get their knife back and just get sour'd silently? Apparently quite a few. They are a big company, perhaps they just don't care if they lose people from bad warranty, it probably won't put a dent in their numbers.

Clearly others have had negative experiences from the warranty dept, maybe Sal just isnt aware they are turning legit problems away and it's giving them a black eye.
 
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I love Spyderco knives and own many. I love the company and the 'shiny footprints' ethos that Sal promotes. I have sung the praises of Spyderco on many occasions.

But I have never had to send a knife in to Spyderco for warranty. Maybe my love for the brand is untested.

The letter Spyderco sent to the OP says that they "(...) reconditioned to the best of our capability." If this is true (and I can't believe it is) it is a sad decline for the company I hold in such high esteem. If this is the best of their capability, I am heartbroken.
 
The bulk of my collection is Spyderco knives, so it’s safe to say I’m a bit of a fan. However, reality has tempered my opinion over the years. Being in a service industry for over 30 years, I can see mistakes they are making and they don’t seem to be open to outside opinions on some matters. It’s all fixable as long as they acknowledge the issues and fix them.
 
Rude / Trolling
shinyedges said:
I don't know how this is relevant to the thread, but I'll answer anyway. A blade being off center isn't usually the end of the world, the vast majority can be centered, and I've been centering them coming up on 2 decades. 90% of them are pivot tension, 5% scale alignment/different body screw tension and less than 5% are genuine defects. I haven't ever sent a knife to spyderco, and In my mind I wasn't even worried about the small chance it would be an actual defect. If it was, spyderco would take care of it, right? Or so I ignorantly assumed.

Anyway, if you have any more questions about me, rather than the knife, save them, I'm not interested in answering. The knife is authentic, I'm a seasoned knife guy with serious manufacturing experience and this blade would not be centered. It's that simple. They couldn't center it either and apparently think like .01 thou away from rubbing the liner is ok.
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No need to be sassy with me. Just trying to figure out how you ended up with it. Given your circumstances the fastest path to solving your problem was to return it to the retailer when it didn't meet your expectations. Now you know, and that's half the battle right there. As B Bigburly912 said you probably still could work with SMKW to return or exchange it.

You didn't do that for whatever reason, I was asked to save any further questions so we'll just leave it at that. Never questioned the authenticity of the knife, you jump to some odd conclusions.

"Seasoned knife guy" That seasoning must be salt from all these tears over an easily avoidable and understandable situation. As a former machinist you probably remember that everything has a tolerance and is either in or out of spec. Sounds like Spyderco's blade centering tolerance is touching the liner or not. Sorry they didn't make an exception for you. Seems like the knife works just fine, I have a few off center blades of various brands, it happens, as long as the knife works use it and don't let it bother you. You could also pony up the cash for a maker that shares you pocket jewelry proclivities.

This is a mass produced product with lots of people and processes involved. Things will go wrong, being a Karen about it rarely helps the situation.
 
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