How close to rubbing the liner is acceptable?

shinyedges said:
I didn't know smkw had that great of customer service, I've never dealt with them for any issues.

That said, the manufacturer failed me yesterday. I literally posted the thread minutes after the knife came back to me from golden. I don't agree this is on smkw to deal with at this point, had I known the knife was uncenterable and spyderco warranty was this way I would have returned it after purchase. But that ship sailed.

I attempted to center it and then tried to live with it, ultimately the centering irked me so I sent it in. I didn't do anything wrong, smokey mountain knife works didn't do anything wrong, spyderco should just fix their manufacturing defect. Period. Attempts at laying fault literally anywhere else are misguided and ridiculous.

I will say I learned a lesson, I've had great luck with zero tolerance warranty (kai in general), olamic, cold steel before gsm, I honestly wasn't expecting spyderco to go this route. Foolish of me, to expect a major well known and established brand like spyderco who I've gotten most members of my family knives from, to have a decent warranty.

Now, not all hope is lost and I am inclined to believe that eventually someone there will look at that knife and make it right, but let's be honest it shouldn't have to take this thread to accomplish that. If they do it. How many people get their knife back and just get sour'd silently? Apparently quite a few. They are a big company, perhaps they just don't care if they lose people from bad warranty, it probably won't put a dent in their numbers.

Clearly others have had negative experiences from the warranty dept, maybe Sal just isnt aware they are turning legit problems away and it's giving them a black eye.
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smkw is pretty on making things right. completely different scenario...but I had a knife they sent me that was missing 1 of the 2 sheaths it came with. I complained via email on a day when i shouldn't have as i was grumpy and kinda angry and wasnt real pleasant in it, thats on me though....and got a call from a manager who apologized, let me rant a bit til i was calm.....while she stayed calm and focused. then sent me the missing sheath. pretty good....considering I didnt approach it correctly.

I like Antdogs idear though on redealing with spyderco.....solid idear.....
 
Grip said:
No need to be sassy with me. Just trying to figure out how you ended up with it. Given your circumstances the fastest path to solving your problem was to return it to the retailer when it didn't meet your expectations. Now you know, and that's half the battle right there. As @Bigburly912 said you probably still could work with SMKW to return or exchange it.

You didn't do that for whatever reason, I was asked to save any further questions so we'll just leave it at that. Never questioned the authenticity of the knife, you jump to some odd conclusions.

"Seasoned knife guy" That seasoning must be salt from all these tears over an easily avoidable and understandable situation. As a former machinist you probably remember that everything has a tolerance and is either in or out of spec. Sounds like Spyderco's blade centering tolerance is touching the liner or not. Sorry they didn't make an exception for you. Seems like the knife works just fine, I have a few off center blades of various brands, it happens, as long as the knife works use it and don't let it bother you. You could also pony up the cash for a maker that shares you pocket jewelry proclivities.

This is a mass produced product with lots of people and processes involved. Things will go wrong, being a Karen about it rarely helps the situation.
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Move along with your nonsense.
 
jbmonkey said:
smkw is pretty on making things right. completely different scenario...but I had a knife they sent me that was missing 1 of the 2 sheaths it came with. I complained via email on a day when i shouldn't have as i was grumpy and kinda angry and wasnt real pleasant in it, thats on me though....and got a call from a manager who apologized, let me rant a bit til i was calm.....while she stayed calm and focused. then sent me the missing sheath. pretty good....considering I didnt approach it correctly.

I like Antdogs idear though on redealing with spyderco.....solid idear.....
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Good to hear that, smkw sounds like they have great customer service. I haven't had to use warranty a ton of times, or had many bad interactions with dealers. By the sound of it, they are one to keep spending money with.
 
shinyedges said:
Evening all,


I have horrendous centering on my military 2, I'm not a noob, I've done everything possible to correct it and it will not center. It's a literally almost rubbing the liner. So I sent it in to spyderco after a phone call, they said a little off center is within spec but they'd take a look at it. Well I got it back a few minutes ago and apparently "a little off" is almost rubbing the liner. They didn't do anything, the knife is exactly how it was when I sent it in.

Is this acceptable? It literally can not be worse. Feels like I sent it in for no reason and just wasted nearly a month of time.View attachment 3232869View attachment 3232876
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Sorry this happened…that response from Spyderco is totally unacceptable! This needed to be sorted out by their warranty department the first time! Hopefully Sal Glesser Sal Glesser or tazkristi tazkristi will see this thread and make this right!
 
ChrisStockman said:
https://imgur.com/a/86FuAxn

I got a PM2 a few years back and it was also off. I sent it in to them and it came back just as bad. It isn't too bad now but this photo is from after I attempted to correct it a few times. Not nearly as bad as yours but still.
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That stinks, I know it's one of those things that some folks can look past or they can't. Not that it makes you feel any better but at least it isn't on the liner.
 
p3AU1Za.jpeg
 
shinyedges said:
I hope that's not the answer. Companies putting blades out at a fraction of the cost can produce centered blades.
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That's always my issue with it. I guess id be more understanding of certain QC issues if it weren't for the fact that newer shops producing much cheaper blades weren't demonstrating that precision made pieces CAN in fact be produced consistently. Looking at the letter included in the posters photo, it seems to be the same as I got. Here I thought it read with a passive aggressive tone. Seeing as how my knife was brand new ha. I still really like me PM2 tho.
 
That's a false equivalence. Do these cheaper companies offer as many blade steels or obsess over heat treats the way Spyderco does?
 
Grip said:
That's a false equivalence. Do these cheaper companies offer as many blade steels or obsess over heat treats the way Spyderco does?
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You're not wrong, but it doesn't mean it isn't a valid reason to complain.

If Porsches (or insert whatever super car brand is your favorite) came with a bunch of bad looking gaps between the inside panels, you can guarantee owners wouldn't be overlooking it to just say, "Well the performance can't be beat. So what if a Toyota can do better interiors on a $25k Camry?"
 
Grip said:
That's a false equivalence. Do these cheaper companies offer as many blade steels or obsess over heat treats the way Spyderco does?
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Not to argue with you, but in my eyes, just because someone offers more, doesn't mean their quality should suffer as a result. I understand why it often does, but that's not a good excuse to me. If quality begins to suffer to meet a certain # of units desired in a year, one must scale back the desired number or increase staff to meet needs. I'm no business man but if I'm paying that much money on a sharp piece of metal, I hope it looks pretty too. Other folks don't care and that's awesome. I can appreciate the people that see is squarely as a user. Unfortunately I see it also as an art of sorts. And thusly my personal expectations are a little high.
 
kreole said:
You're not wrong, but it doesn't mean it isn't a valid reason to complain.

If Porsches (or insert whatever super car brand is your favorite) came with a bunch of bad looking gaps between the inside panels, you can guarantee owners wouldn't be overlooking it to just say, "Well the performance can't be beat. So what if a Toyota can do better interiors on a $25k Camry?"
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Some complaints are more constructive than others. Self inflicted wounds are not going to garner much sympathy from me.

On the whole, Spyderco strikes a good balance between numerous designs and steels at a reasonable price. They are not bespoke works of machining art. That's the tradeoff to keep the price down and I'm ok with it, especially because it's not common or serious in my experience. There are few companies that have been as innovative as Spyderco, I'm a bit of a fanboy so take it with a grain of salt.
 
ChrisStockman said:
That's always my issue with it. I guess id be more understanding of certain QC issues if it weren't for the fact that newer shops producing much cheaper blades weren't demonstrating that precision made pieces CAN in fact be produced consistently. Looking at the letter included in the posters photo, it seems to be the same as I got. Here I thought it read with a passive aggressive tone. Seeing as how my knife was brand new ha. I still really like me PM2 tho.
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I really like the military 2, so I feel your pain. For me, qc things happen and I don't pitch to much of a stink about it unless it's becoming a daily issue. Random qc slips are bound to happen. That's what warranty is for, when a lemon slips through and a customer sends it in, fix it. It's really simple. I'm not trying to get anything for free, or a new knife. Just check the knife over find why it's almost rubbing the liner and fix it.

When a company refuses to fix it and says it's within tolerance is when it becomes a problem and they lose me.
 
shinyedges said:
I really like the military 2, so I feel your pain. For me, qc things happen and I don't pitch to much of a stink about it unless it's becoming a daily issue. Random qc slips are bound to happen. That's what warranty is for, when a lemon slips through and a customer sends it in, fix it. It's really simple. I'm not trying to get anything for free, or a new knife. Just check the knife over find why it's almost rubbing the liner and fix it.

When a company refuses to fix it and says it's within tolerance is when it becomes a problem and they lose me.
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Well said.
 
ChrisStockman said:
Not to argue with you, but in my eyes, just because someone offers more, doesn't mean their quality should suffer as a result. I understand why it often does, but that's not a good excuse to me. If quality begins to suffer to meet a certain # of units desired in a year, one must scale back the desired number or increase staff to meet needs. I'm no business man but if I'm paying that much money on a sharp piece of metal, I hope it looks pretty too. Other folks don't care and that's awesome. I can appreciate the people that see is squarely as a user. Unfortunately I see it also as an art of sorts. And thusly my personal expectations are a little high.
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It's all a balancing act. I like the balance Sal has struck. To quote kreole kreole "Does it cut?" 🤣
 
Grip said:
Some complaints are more constructive than others. Self inflicted wounds are not going to garner much sympathy from me.

On the whole, Spyderco strikes a good balance between numerous designs and steels at a reasonable price. They are not bespoke works of machining art. That's the tradeoff to keep the price down and I'm ok with it, especially because it's not common or serious in my experience. There are few companies that have been as innovative as Spyderco, I'm a bit of a fanboy so take it with a grain of salt.
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Quit trolling. No one is looking for your sympathy, the question stated in the OP has been nearly universally answered the same exact way. Calling people Karen's and yada yada over that egregious of a customer service interaction is a wild take. Breathe, you don't have life or death stake in spyderco.
 
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