How many lemons does BRKT need to accept that something is wrong?

I just use an angle finder tool like the one Spyderco made a little while ago, It's the brute fixed blades that are 15 degrees inclusive. Yes, most folders are less than half that, my mistake.
 
Esav Benyamin said:
This thread being less an analysis of the knives than of the company, I moved it to FEEDBACK.
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And further, I would say less analysis of the knives or the company, and more of the owner. But since there is no dedicated subforum for character assassination of non-forumites, I suppose this would be the best available place for it.
 
Actually my original posts were about the knives and the customer service I did not feel I deserved. But you were an apologist of BRKT in my thread as well. It is clear that you will try and make the owner of Bark River out to be a victim no matter how many people he wrongs.
 
CUTS LIKE A KRIS said:
Actually my original posts were about the knives and the customer service I did not feel I deserved. But you were an apologist of BRKT in my thread as well. It is clear that you will try and make the owner of Bark River out to be a victim no matter how many people he wrongs.
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Yes, I almost forgot about this one. This is the one where instead of simply contacting a knife maker (BRKT) you attacked them here and wondered why the moderator of another knife forum wouldn't simply search the internet for your complaint :rolleyes:, then sign on for a membership just so that he could send you an e-mail to find out the details of your problem "all he has to do is sign on and send me personal messages/emails and never even post here.".

(Thanks for lending substance to my point with your own thread)
 
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Actually my thread was about poor customer service when 2 knives were returned to them, returned in worse condition, unsharpened, with a bill. The promise that this would not occur with the third knife that I had purchased was the reason for the thread, and the fact that the owner of the company knew exactly which knives were involved and of the situation (the only 3 in stay glo blue g10 and mosaic pins that I have ever seen posted on his site from that time), and thus had multiple contact references and never utilized a single one, nor did anybody else representing BRKT attempt to contact me was an attack on the customer service of the company, which failed me and was the reason I stated in the thread that I would never purchase another. Poor grinds, dull edges, broken promises, billed for worsening the condition of the knives- and I am the person in the wrong for stating my personal experiences.

Fans such as you are the reason that the company will not change- when you have fanatics that will buy/support/fight off any suggestion of areas of improvement, you know your market niche is relatively safe and you can operate however you want. Real experiences mean nothing and cannot affect your opinion because it is already set in stone.

By the way- my issues with them pre-ceeded my knowledge of the other seemingly unscrupulous deals of the owner.
 
Look, I'm not saying that either your, the OP, or others incidents with their knives didn't happen. If you look at my original post here I mention that I have had a couple of minor issues of my own. Maybe that is a risk one takes when buying from a company like BRKT that has been very prolific in the number of new designs and options offered to their customers versus other semi-custom makers who stick to a limited number of tried and true designs. If I'm a fan of their knives, it is because I find they work very well for me for their intended purpose versus many other knives that I have tried. That and I have not had the negative experience that you have with their customer service. If this qualifies me as "fan", then so be it.
 
zatch said:
I see the Spa service as more of a plus than a quality control crutch, though I could see how it could be used as one. Personally, I would think that it would be easier to improve quality control rather than just say "screw it, send the blade out, maybe the owner won't see the scratch". I'm not saying that's what they did or have done, just using the expression as an example.
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That seems to be the crux of the issue, particularly of late.

Either one sees the number of new knives that they have had to repair or regrind as great customer service or one sees it as poor quality control.

To me...BRK spinning it as great customer service is absolutely brilliant.
 
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