How should I handle this?

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He bought the knife with the intent to flip it quickly, and that apparently didn't work out.

I would probably do a refund after a few days, but not after a week.

I would just block him and move on.
 
I share the opinion with pretty everything that's been said, yet it's only fair to hear from the other side of the coin. UDDwaine UDDwaine , have you made him aware of this thread so he can share his point of view?
 
JJHollowman said:
Six days: yessir, sorry you're unhappy, refund coming ASAP.

Six Weeks: Hmm..OK, stuff happens, send knife in current state and you pay shipping. Upon inspection refund will be issued.

Six Months: Enjoy your knife, Sir. sorry, no refund will be issued.
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Same here.

He's on his own.
 
JJHollowman said:
Six days: yessir, sorry you're unhappy, refund coming ASAP.

Six Weeks: Hmm..OK, stuff happens, send knife in current state and you pay shipping. Upon inspection refund will be issued.

Six Months: Enjoy your knife, Sir. sorry, no refund will be issued.
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This. In general the deal is not done until both parties are satisfied. It does not matter what the seller feels like or if he thinks that he fairly represented the item. It does not matter if it IS buyers remorse. Assuming that there was no misrepresentation the buyer pays return shipping and the refund is given. At six weeks that is a little dicey and at six months no way. The buyers scruples or lack thereof are irrelevant.
 
Triton said:
This. In general the deal is not done until both parties are satisfied. It does not matter what the seller feels like or if he thinks that he fairly represented the item. It does not matter if it IS buyers remorse. Assuming that there was no misrepresentation the buyer pays return shipping and the refund is given. At six weeks that is a little dicey and at six months no way. The buyers scruples or lack thereof are irrelevant.
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I respectfully disagree with this.

I am not asking retail prices and I am not REI. If there is a REAL issue with the knife, I will take it back. If the buyer has a LEGITIMATE reason for wanting to return the knife, then I will take it back. However, if he just decides he does not want, I will not take it back. If he is making up BS reasons to return the knife, I will not take it back. I refuse to enable tire kickers and flakes.

While I understand the sentiment of "the deal is not done until both parties are satisfied..." the seller assumes a lot of risk by taking back a knife that a flakey buyer has decided that they don't want despite it being exactly as described. If the knife is as described and the buyer has it, the deal should be considered done.

YMMV, and I understand that this is not an entirely popular option.

edited because grammars not be good
 
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Triton said:
In general the deal is not done until both parties are satisfied. ...
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I have looked at the exchange rules, and just re-read them again. I do not see this as one of the rules. That said - I would not be happy/satisfied to have to make 2 extra trips to the PO because the buyer changed their mind, or figured that they could not make enough profit once they did more research. [If they sent it insured (as I sent it and he should) that means a trip to pick it up and another trip when I sold it again].

The rules for the buyer state "Ask any questions needed before the deal is agreed upon, make sure you want the item being sold and that the price is affordable to you." He asked no questions, just said "I'll take it". He said "I own about 60 Busses, half of them from the same time period as this one. I'm well aware of the variations you sometimes see from the shop“. If he is aware of variations, and "picky", why did he not ask any questions?

If he had said, I can't afford it, my wife is mad I bought it, or something along those lines, I get that. His assertions that there was something wrong with the knife did not sit well with me. If there was something wrong, I would have gladly taken it back, but to make up a claim when it is not true to try to get what you want is not fair.

I saw nothing at all wrong with the knife when I took the pictures to list it for sale, or when I wrapped and shipped it to him. I double checked and my photos showed nothing wrong, and he would not take a picture to show me what he was saying was the issue. His eBay ad and the ad and photos on Arizona Custom Knives back that up.
 
UDDwaine said:
I have looked at the exchange rules, and just re-read them again. I do not see this as one of the rules. That said - I would not be happy/satisfied to have to make 2 extra trips to the PO because the buyer changed their mind, or figured that they could not make enough profit once they did more research. [If they sent it insured (as I sent it and he should) that means a trip to pick it up and another trip when I sold it again].

The rules for the buyer state "Ask any questions needed before the deal is agreed upon, make sure you want the item being sold and that the price is affordable to you." He asked no questions, just said "I'll take it". He said "I own about 60 Busses, half of them from the same time period as this one. I'm well aware of the variations you sometimes see from the shop“. If he is aware of variations, and "picky", why did he not ask any questions?

If he had said, I can't afford it, my wife is mad I bought it, or something along those lines, I get that. His assertions that there was something wrong with the knife did not sit well with me. If there was something wrong, I would have gladly taken it back, but to make up a claim when it is not true to try to get what you want is not fair.

I saw nothing at all wrong with the knife when I took the pictures to list it for sale, or when I wrapped and shipped it to him. I double checked and my photos showed nothing wrong, and he would not take a picture to show me what he was saying was the issue. His eBay ad and the ad and photos on Arizona Custom Knives back that up.
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Although not an official rule, it is just common sense/courtesy. Just not liking it that much after all, or buyers remorse is not a reason to kill the deal. You are presumed to know that you want the knife and can afford it when you say you will take it. Unless it has been misrepresented somehow or damaged in shipping, it's yours. Do with it what you want. He put it up for sale somewhere else, so that in and of itself is an acknowledgement of a done deal IMO.
If the knife has been misrepresented or damaged in shipping, it has to be returned immediately. Don't try to "fix" it. If you do, its yours!
 
UDDwaine said:
I have looked at the exchange rules, and just re-read them again. I do not see this as one of the rules. That said - I would not be happy/satisfied to have to make 2 extra trips to the PO because the buyer changed their mind, or figured that they could not make enough profit once they did more research. [If they sent it insured (as I sent it and he should) that means a trip to pick it up and another trip when I sold it again].

The rules for the buyer state "Ask any questions needed before the deal is agreed upon, make sure you want the item being sold and that the price is affordable to you." He asked no questions, just said "I'll take it". He said "I own about 60 Busses, half of them from the same time period as this one. I'm well aware of the variations you sometimes see from the shop“. If he is aware of variations, and "picky", why did he not ask any questions?

If he had said, I can't afford it, my wife is mad I bought it, or something along those lines, I get that. His assertions that there was something wrong with the knife did not sit well with me. If there was something wrong, I would have gladly taken it back, but to make up a claim when it is not true to try to get what you want is not fair.

I saw nothing at all wrong with the knife when I took the pictures to list it for sale, or when I wrapped and shipped it to him. I double checked and my photos showed nothing wrong, and he would not take a picture to show me what he was saying was the issue. His eBay ad and the ad and photos on Arizona Custom Knives back that up.
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1st.You did nothing wrong under the forum rules.
2nd. For the deal isn't done until both parties are satisfied to work completely fairly, the buyer needs to act in a reasonable manner, and not send items back for buyers remorse or I changed my mind(very bad etiquette). The idea behind it is to allow for hands on inspection. Even though it does have some flaws I still prefer to use it. Most buyers are fair and reasonable and use it as intended, not taking advantage of this flaw.
3rd and this is the fly in the ointment. If the buyer had filed a PP claim(G&S) they most likely would have sided with him, frozen the funds, and requested the return. So in the end PP would have taken control of the situation over the rule or lack of a forum rule and our personal beliefs and policies. So you are sort of stuck with the deal isn't done until (at least) the buyer is satisfied, like it or not. You were just lucky he delayed(and didn't file a claim) -even if it wouldn't be fair to you, which it wouldn't. It just isn't a perfect world.
 
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I haven’t done a ton of purchasing or selling on this forum but I have elsewhere. I’m a bit perplexed that some people seem to think that it’s acceptable to demand a return for any reason other than “I was deceived, the seller misrepresented or failed to disclose, etc...”. As others have pointed out, unless you are a dealer that has a no-hassle return policy, I feel you are not obligated to refund money or accept the returned item. I would suggest people who expect that should negotiate a trial/inspection period in the sale arrangement. And if that occurred I would take a ton of photos to document how the item was received and it’s condition. Changing your mind or needing the money for some unforeseen expense is not the sellers problem.



Just my opinion
 
You have much more patience than I do. I'd have sold him to F off and put him on my ignore list.

I've had experiences with a couple of very fussy anal people over the years where I ended up refunding part of their purchase price. One was on a spot of rust on carbon steel blade after it sat two weeks in the Post Office before he picked it up. Lesson learned is always put wax on carbon steel blade before you ship it. The second was some blemishes on a highly polished blade that I noted in the description but the buyer didn't like when he saw it in person. Note to self, get a better camera.

I had one guy in Russia complain that the knife I sent had lock rock and side to side play. That's three months after I sent it and after it sat with his buddy here in the USA for most of that time before being trans shipped.

I've refunded money and taken a knife back even when I know it's just buyer remorse. I want to do what's right. However, I expect other people to do the same.

If the buyer puts the knife up for sale then asks to return it you when it doesn't sell, that's ridiculous.
 
In my opinion, the deal was done once he told you there were no flaws, he doesn't feel you misrepresented and he was just too picky. It was REALLY done when he listed the knife for sale without disclosing any issues. Now, could you have taken it back the first time? Maybe, but that I think is more up to a seller's discretion (when buyer acknowledges there is nothing really wrong) and doesn't fall under "deal isn't done until both sides are happy" territory. I also don't operate under the assumption that Paypal definitely will do something or another and I'm going to lose anyway. Buyers lose appeals for item not as described too.
 
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Ultra permissive return policies from retailers have spoiled consumers into having no personal responsibilities within the purchasing process, and they’re now starting to expect the same from private sellers.

Bollocks!

Buyer’s remorse, or otherwise changing your mind after a deal is done, absent any seller misrepresentation is not, in my opinion, grounds for a refund. Otherwise, just how long are we suggesting the private seller sit on the funds he or she received as payment, giving the buyer time to realize they’ve changed their mind?
 
I'm glad someone would like to hear my side of it. I bought an expensive ($650) knife from Dwaine. I almost skipped it because one area of the coating on the non-logo side of the knife looked lighter in the pictures than the rest of the coating, but it was a rare one and I really wanted it. When it came, it was immediately obvious to me that the area was lighter. I couldn't tell why it was lighter, whether there was wear or the coating wasn't evenly applied, but I could see that it was. You really have to have to have it in hand and tilt the knife back and forth to see it, but once I saw it I was unhappy with the knife.

I contacted Dwaine the day it arrived and asked to return it. Since it was a borderline issue and I did not think that Dwaine intentionally deceived me, I offered to pay both our shipping costs. Dwaine said no. It's hard to buy stuff over the web based solely on pictures. To me, a knife purchase isn't over until both the buyer and the seller are happy. Obviously, Dwaine doesn't agree. We went back and forth about it but the end result was that I kept the knife and Dwaine kept my money.

I didn't want the knife. I felt like I couldn't honestly list it on the forum. The issue with the knife is hard to describe, and doing so in a listing would kill any chance of it selling. My compromise was to list it on the bay, describe it exactly as Dwaine described it, and to clearly state in the listing that if there was anything wrong with the knife I would pay for return shipping (by the way, that's always been my policy when I list a knife for sale). Some buyers wouldn't care about the issue or, if they were planning on using it, it wouldn't matter to them. I wasn't trying to flip the knife. I own sixty Busse knives and wanted to add this one to the collection. I listed it for more than I paid because eBay and PayPal both charge fees. If it had sold for what I listed it for, I still would have ended up losing money.

When it didn't sell I tried Dwaine one more time. I was considering trying PayPal's dispute resolution process, but first I wanted to give him another chance to do what in my view was the right thing. Once again, the answer was no. In the end I decided that life was too short. I sent it off to AZCK so that an independent entity could evaluate, describe and price the knife.

I was surprised that they described it as being in excellent condition. I'd been considering leaving Dwaine negative feedback, but AZCK's evaluation dissuaded me. If they thought the knife was in excellent condition, I was probably being too picky, and it wouldn't be fair to trash Dwaine in feedback. That said, I still think Dwaine's sales ethics suck. If he had allowed me to return the knife, at no cost to him, we would have both been happy, and he would have been able to sell the knife to someone else. Apparently, from what he said above in the thread, it was too much work to go to the Post Office twice.

AZCK takes 25% of the selling price. If it eventually sells I'll lose about $100. If someone offers less than the asking price (which is par for the course at AZCK), I'll lose more. That's assuming it sells. It hasn't happened yet. At this point I don't care anymore. I've written it off as a loss. This experience has made me hesitant to ever buy another knife on the forum. I'm stunned that Dwaine has decided to be an asshat and air this out in GBU. I shouldn't be stunned. Given my interaction with him I shouldn't even be surprised. The thread title is "How should I handle this" but there isn't really anything to handle. He has my money and I have the possibility of someday seeing a potion of it back. I thought this unpleasant transaction was over, but apparently not.

I will leave you with this advice. If you buy a knife from Dwaine, make sure you're happy with it based on the pictures because once he has your money the deal is done.

Check my feedback. Every other buyer and seller has been happy.
 
PeteH said:
I'm glad someone would like to hear my side of it. I bought an expensive ($650) knife from Dwaine. I almost skipped it because one area of the coating on the non-logo side of the knife looked lighter in the pictures than the rest of the coating, but it was a rare one and I really wanted it. When it came, it was immediately obvious to me that the area was lighter. I couldn't tell why it was lighter, whether there was wear or the coating wasn't evenly applied, but I could see that it was. You really have to have to have it in hand and tilt the knife back and forth to see it, but once I saw it I was unhappy with the knife.

I contacted Dwaine the day it arrived and asked to return it. Since it was a borderline issue and I did not think that Dwaine intentionally deceived me, I offered to pay both our shipping costs. Dwaine said no. It's hard to buy stuff over the web based solely on pictures. To me, a knife purchase isn't over until both the buyer and the seller are happy. Obviously, Dwaine doesn't agree. We went back and forth about it but the end result was that I kept the knife and Dwaine kept my money.

I didn't want the knife. I felt like I couldn't honestly list it on the forum. The issue with the knife is hard to describe, and doing so in a listing would kill any chance of it selling. My compromise was to list it on the bay, describe it exactly as Dwaine described it, and to clearly state in the listing that if there was anything wrong with the knife I would pay for return shipping (by the way, that's always been my policy when I list a knife for sale). Some buyers wouldn't care about the issue or, if they were planning on using it, it wouldn't matter to them. I wasn't trying to flip the knife. I own sixty Busse knives and wanted to add this one to the collection. I listed it for more than I paid because eBay and PayPal both charge fees. If it had sold for what I listed it for, I still would have ended up losing money.

When it didn't sell I tried Dwaine one more time. I was considering trying PayPal's dispute resolution process, but first I wanted to give him another chance to do what in my view was the right thing. Once again, the answer was no. In the end I decided that life was too short. I sent it off to AZCK so that an independent entity could evaluate, describe and price the knife.

I was surprised that they described it as being in excellent condition. I'd been considering leaving Dwaine negative feedback, but AZCK's evaluation dissuaded me. If they thought the knife was in excellent condition, I was probably being too picky, and it wouldn't be fair to trash Dwaine in feedback. That said, I still think Dwaine's sales ethics suck. If he had allowed me to return the knife, at no cost to him, we would have both been happy, and he would have been able to sell the knife to someone else. Apparently, from what he said above in the thread, it was too much work to go to the Post Office twice.

AZCK takes 25% of the selling price. If it eventually sells I'll lose about $100. If someone offers less than the asking price (which is par for the course at AZCK), I'll lose more. That's assuming it sells. It hasn't happened yet. At this point I don't care anymore. I've written it off as a loss. This experience has made me hesitant to ever buy another knife on the forum. I'm stunned that Dwaine has decided to be an asshat and air this out in GBU. I shouldn't be stunned. Given my interaction with him I shouldn't even be surprised. The thread title is "How should I handle this" but there isn't really anything to handle. He has my money and I have the possibility of someday seeing a potion of it back. I thought this unpleasant transaction was over, but apparently not.

I will leave you with this advice. If you buy a knife from Dwaine, make sure you're happy with it based on the pictures because once he has your money the deal is done.

Check my feedback. Every other buyer and seller has been happy.
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If you were unsure about the knife, you should not have purchased it or discussed this with Dwaine prior to the sale. Also, your willingness to try to pawn the knife off on Ebay but not here is troubling. You make Dwaine out to be the bad guy, but that is not the way I see it.
 
PeteH said:
Lone_Wolfe, thanks for the heads up about this thread. Dwaine, of course, didn't have the courage to say anything.
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PeteH PeteH - You threatened me a couple times over the past few months. You threatened to leave me negative feedback. You threatened to challenge the sale with PayPal.

When the knife showed up on AZCK I waited a couple weeks to see if you would contact me to say that they had appraised it that way and that they agreed with my description, but you did not. So i emailed you. You cursed me in your response to that email, and said in the email "if you’d like to exchange negative feedback, that’s fine with me. You go first."

So, to now claim to be the victim, and that I did not let you know, is disingenuous.
 
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