I love Spyderco but they disapointed me

[Greykilt]

I think the OP got the point long ago. No need to stay on him IMO.
And Greykilt, stop bothering all of those manufacturers when you didn't even need help !!! They've got real work to do !!!

I forgot where I was Kenny. This is my other "place". Mrs Glesser told me some time ago an expression she seems to enjoy...in her very animated way:
"You know, billy, Spyders eat Butterflys for breakfast..."

Indeed MiLady. Indeed they do......

P.S. Pay no attention to the Custom Grip in my Avatar. Notice they (BM) got it as close to a Stretch as humanly possible.. I have no idea how that got there or who's hand that is by my lampstand. Ahem.

 

[Ken44]

I forgot where I was Kenny. This is my other "place". Mrs Glesser told me some time ago an expression she seems to enjoy...
"You know, billy, Spyders eat Butterflys for breakfast..."

Indeed MiLady. Indeed they do......

I read about you telling about that quote in the "other" place.
Thats a great quote for sure, and thanks for telling about it :thumbup:
I wished I lived that close to Spyderco !

 

[Surfingringo]

^^That's not the monkey poo slinging grip is it??

 

[Greykilt]

No, David won that one. But it would be trite on my part to mention that here on Sacred Arachnid Ground. Suffice it to say it is incredibly hard for me to part with a Spyder..... like giving a child away.
(There are pics in the album section of my profile) Nuff said. Sorry.

 

[SolidState]

You know, they really upset me the other day too. You see, I took out my delica to clean it and noticed the blade was dull. I called and asked for a replacement blade, but they said I'd have to buy another knife. The gall on these people. I heard that every other company does free blade replacements. I mean, sure, I could take five minutes to sharpen it, but I bought the knife from them a long time ago and it was sharp. It's supposed to be just the way I purchased it no matter what I do to it. I mean, I paid like fifty bucks for it.

Jeesh.

 

[Insipid Moniker]

You know, they really upset me the other day too. You see, I took out my delica to clean it and noticed the blade was dull. I called and asked for a replacement blade, but they said I'd have to buy another knife. The gall on these people. I heard that every other company does free blade replacements. I mean, sure, I could take five minutes to sharpen it, but I bought the knife from them a long time ago and it was sharp. It's supposed to be just the way I purchased it no matter what I do to it. I mean, I paid like fifty bucks for it.

Jeesh.

Several people have pointed out that they've gotten free clips, including one person that got free parts shipped from Spyderco and another brought up the fact that Benchmade has a dedicated area on their website to get replacement clips shipped. I'm fine with Spyderco's policy either way, but trying to paint this as an unreasonable request just demonstrates that you are not paying attention.

 

[singularity35]

Several people have pointed out that they've gotten free clips, including one person that got free parts shipped from Spyderco and another brought up the fact that Benchmade has a dedicated area on their website to get replacement clips shipped. I'm fine with Spyderco's policy either way, but trying to paint this as an unreasonable request just demonstrates that you are not paying attention.

It IS unreasonable. Spyderco can either choose to send or not send a free clip. To compel them to give out free clips because of a slightly loose clip, is IMHO, unreasonable.

 

[Luis G.]

Spyderco is free to choose their own policies. Just as we consumers paying a whole lot of money for some of their knives are entitled to our opinions.
I won't judge and say it's unreasonable or not I honestly don't know the half of it. For all I know those knives could of been days or weeks or years old or discontinued and hence they wanted payment.

Just how it's not reasonable or unreasonable for a company to give away free clips.

 

[pnsxyr]

The OP has a right to dislike Spyderco for the reason stated. Disagreement with his opinion can still be civil.


Spyderco's policy on this topic is clear. This page contains all of the information needed regarding their warranty. If someone is unhappy with their terms, they do not have to buy, but the terms of this are, without doubt, clearly-stated. To me, that is pretty straightforward and anything but lacking, deceptive, or unfair.

http://www.spyderco.com/edge-u-cation/index.php?item=10

REPAIR INFORMATION
Blade Sharpening: Complimentary on PlainEdges, SpyderEdges and CombinationEdges provided. Please include $5.00USD for shipping and handling. $5.00 will cover the return shipping cost for up to 4 knives.

Broken, missing or bent metal clips are replaced for an additional fee. Contact warranty and repair for more information: 800-525-7770 X255 or 303-279-8383 X255 customerservice@spyderco.com

 

[Bob6794]

SpyderCo (who picked up the phone on 2nd ring) said send them the knife and they will Sharpen it, Condition it, and Installl the clip with new screws for $4.95.
My God $4.95? I'm so upset I'm selling my collection....

That's a pretty dang good price to do all that. Is that even the labor and manufacturing cost? Seems like they have a quote just high enough so people don't abuse it.

 

[Greykilt]

Spyderco is free to choose their own policies. Just as we consumers paying a whole lot of money for some of their knives are entitled to our opinions.
I won't judge and say it's unreasonable or not I honestly don't know the half of it. For all I know those knives could of been days or weeks or years old or discontinued and hence they wanted payment.

Just how it's not reasonable or unreasonable for a company to give away free clips.

The OP has a right to dislike Spyderco for the reason stated. Disagreement with his opinion can still be civil.


Spyderco's policy on this topic is clear. This page contains all of the information needed regarding their warranty. If someone is unhappy with their terms, they do not have to buy, but the terms of this are, without doubt, clearly-stated. To me, that is pretty straightforward and anything but lacking, deceptive, or unfair.

http://www.spyderco.com/edge-u-cation/index.php?item=10

I think everyone is civil here. OP wants a free replacement pocket clip for his knife. He justifies the request with a two part argument on a forum dedicated to the knife manufacturer in question moderated by the owner of said company.
Justifications:
1. SpyderCo knives are expensive so parts for them should be pro gratis.
2. Other comparable knife manufacturers (primarily BenchMade) have been known to give pocket clips free of charge to requestees with little or no reason required.
3. Since SpyderCo will not comply, OP is disatisfied. That is his opinion and he is entitled to it.

 

[John_0917]

BenchMade field rep e mailed me back and referred me to a local dealer Rocky Mountain Specialty Gear, a traditional Archery Shop in Arvada Colorado and incidently Central Colorados largest BenchMade Dealer. They are also a SpyderCo Dealer as well. Called them. Very polite professional. Is it broken? No, just loose.... Can you tighten it?.....No. I'm handicapped.....
They (Danny Clum) told me to bring the knife down and if he could he would tighten the pocket clip tension but if he could not then he would be happy to act as my laison and send the knife into the factory shop. If under warranty, Free. If not they take Visa MasterCard Cash and local Check. He, being a Platinum Grade Benchmade dealer for over 15 years was unaware of any Free Clip program Benchmade offers. I told him I read it on the internet. After the laughter stopped He said he could give me an old one if he found one in his shop but he had no idea if it would fit my Grip. Ahem.

Your experience is an example of why I am leery of Benchmade in general, too many QC and CS issues and those aren't offset by their products for me. I think I'll stick with Spyderco.

That also shows why I don't buy from local dealers, they usually are nowhere near competitive on pricing and around here tend to have a lot of 'bubba' in them, I have no patience for that.

 

[Insipid Moniker]

It IS unreasonable. Spyderco can either choose to send or not send a free clip. To compel them to give out free clips because of a slightly loose clip, is IMHO, unreasonable.

There's a significant difference between requesting something and compelling someone to comply with your request. I don't see any evidence of the OP compelling anyone to do anything, as even his dissatisfaction is expressed in very mild terms and is made with the caveat that he loves the company in question. How can it possibly be considered unreasonable to request the same service you've gotten from several of the companies competitors?

Again, I've got no problem with Spyderco's policy, but let's keep in mind what actually happened.
1. OP, at some point, asked Benchmade and Gerber about getting new pocket clips.
2. Benchmade and Gerber shipped him new clips free of charge.
3. OP asked Spyderco about new pocket clips and was told there would be a charge.
4. OP expressed disappointment (not fury, not disgust, just mild disappointment).

Which of those is the unreasonable step? Heck, this kind if thread is a huge part of the reason some companies DO ship out hardware at no cost. Because it makes them look just a little better than the companies that won't.

 

[singularity35]

There's a significant difference between requesting something and compelling someone to comply with your request. I don't see any evidence of the OP compelling anyone to do anything, as even his dissatisfaction is expressed in very mild terms and is made with the caveat that he loves the company in question. How can it possibly be considered unreasonable to request the same service you've gotten from several of the companies competitors?

Again, I've got no problem with Spyderco's policy, but let's keep in mind what actually happened.
1. OP, at some point, asked Benchmade and Gerber about getting new pocket clips.
2. Benchmade and Gerber shipped him new clips free of charge.
3. OP asked Spyderco about new pocket clips and was told there would be a charge.
4. OP expressed disappointment (not fury, not disgust, just mild disappointment).

Which of those is the unreasonable step? Heck, this kind if thread is a huge part of the reason some companies DO ship out hardware at no cost. Because it makes them look just a little better than the companies that won't.

Only because he had no power to compel but arguing that "others do it, so why don't they?" is not merely rhetorical. It's his opinion that they should do as others do.

 

[jstrange]

Just wanted to say that I experienced excellent customer service from Spyderco recently that kinda relates to this thread. Anyway, I had a small problem where I robbed some pocket clip screws from one knife to put on another for reasons that shall go unexplained due to time constraints and that its not really pertinent. I asked Spyderco how I could go about getting some more, fully expecting to pay, and was just asked for my address so they could mail me some (the reply was prompt also). When the package came I was surprised to see 6 screws instead of 3 and a small tube of Loc-tite. I must remind you that this was at no charge. Now that may not sound like a lot, but it goes a long way toward making a customer happy and is just one reason why Spyderco is my favorite knife company.

 

[Insipid Moniker]

Only because he had no power to compel but arguing that "others do it, so why don't they?" is not merely rhetorical. It's his opinion that they should do as others do.

And that's a valid, reasonable opinion. One I happen to disagree with, but that doesn't have any effect on it.

 

[singularity35]

And that's a valid, reasonable opinion. One I happen to disagree with, but that doesn't have any effect on it.

Since his argument that "everyone gives out free clips, so spyderco should" is fallacious logic, it's fair to say that it's not reasonable. When is asking for free stuff reasonable or unreasonable?

In my not so humble opinion, the "unreasonableness" of his opinion is what brought on the large number of posts that were unsympathetic to him. It's just not me, I think.

Bottom line is "entitlement" and when that always is an unreasonable expectation whatever else you may believe. You may support his right to an opinion but that doesn't make his opinion reasonable in the sense that his opinion should be the reality or that the reality fits his expectation.

 

[MaxFisher]

I don't want to get in the middle of the back and forth of this thread, but I do want to voice my opinion. I've owned Spyderco knives for about 15 years. I've been a member of the factory forums since 2004. In all the time I've been following and "collecting" Spyderco knives, they've always been a "small" company, and they've taken very deliberate steps to remain one.

I've received "free" clips from BM, and I've received free parts of all sorts from CRKT and Kershaw (they'll send out almost anything except blades, handle scales, and liners). I've purchased new clips for my knives from Spyderco as well. As for warranty service, I won't go into experiences with other makers here as this is not the place to discuss such things. But, on the occasions I've had to deal with Spyderco's customer service, they have been courteous and professional, and they've always resolved everything to my satisfaction. For a lot of reasons, Spyderco is the brand you'll find in my pocket every day, and I mean every day. It's the knife in my glove compartment and the knife in my toolbox. It's the knife in my wife's nightstand (still haven't convinced her to carry all the time yet) and the first one I'll give to my (future) child.

There are some strong benefits to a company that has remained small like Spyderco. One is the company's ability to interact with their customers through things like these forums and give them what they want. When I joined the Spyderco Forum in 2004, I started a thread with a thought on the old FRN lightweight models. It brought some interesting response, but I was surprised when the 4th reply to my thread came from Sal Glesser himself. The idea that the owner and head of my favorite knife company cared what I had to say about their products was awe-inspring. Right now, there's a thread on the factory forum that poses a poll on a future sprint run. If it generates enough interest, I have no doubts they will make it. We, the fans, get what we want from Spyderco in a way that, IMO, no other manufacturer delivers. However, one aspect of this kind of company that could be perceived negatively is that their operating budget doesn't always allow for "freebies" or "hand-outs" like pocket clips and other things. At the end of the day, the question is whether you're willing to pay that price to do business with a company like Spyderco. Personally, I pay it gladly.

 

[SolidState]

Only because he had no power to compel but arguing that "others do it, so why don't they?" is not merely rhetorical. It's his opinion that they should do as others do.

Actually, while on the same side in terms of my feelings about this, I disagree. It seems obvious to me that he attempted to exert power to compel Spyderco to send him free stuff by starting this thread. His attempt to compel them via forum pressure (I.E. making a public complaint of the matter, and making a public display of his distaste as well as building in the context that Spyderco's practices make them sub-par for the industry) is exactly what I found to be the issue with this thread and threads like these. Others found issue with the veracity of claims etc., but the arguments about entitlement come from the behavior of trying to compel a company through public shaming to adhere to a set of the OP's desired rules for the industry. It's the same type of thing toddlers and little kids to to shame their parents into buying them toys: "Tommy's mom bought him one......"

I think the response would have been different had he just wished for a free clip or asked if people have extra clips around. I've seen other forum members send clips to people out of the goodness of their hearts when someone just starts a thread without trying to use social pressures to compel a company to do something. I think most of the distaste for this thread among people here has to do with the methods used to attempt to compel Spyderco to give the OP free stuff. I think Mastiff points out that the OP's free stuff costs everyone else money, and that's another great point. Nobody likes to see someone trying to push their friend into doing something that is of no benefit to the friend, and most people on this forum view Sal as a friend.

 

[Luis G.]

Since his argument that "everyone gives out free clips, so spyderco should" is fallacious logic, it's fair to say that it's not reasonable. When is asking for free stuff reasonable or unreasonable?

In my not so humble opinion, the "unreasonableness" of his opinion is what brought on the large number of posts that were unsympathetic to him. It's just not me, I think.

Bottom line is "entitlement" and when that always is an unreasonable expectation whatever else you may believe. You may support his right to an opinion but that doesn't make his opinion reasonable in the sense that his opinion should be the reality or that the reality fits his expectation.

For one everyone gives out free clips, so spyderco should too" is NOT fallacious logic, thank you very much.
If Object A Made by Company X costs $100-$200. Company A, B, C, D and E sells similar or direct competing products to Object A from Company X. And Company A/B/C/D/E all follow a particular CS policy, but Company X does not offer certain CS policy. Guess what? People wishing Company X to have a certain CS policy in place is NOT fallacious nor is it Entitlement. It's called free market, Industry standards, and good competition as well as Feedback.

Number 2 you are going out of your way to attack someone personally, including using fallacious logic to attack them. (calling them entitled by assuming they are asking for free goodies when it has not been made clear if it was: Wear and Tear, Abuse, or a legitimate warranty issue).