Jim Adams Customs Knifemaker

No, you have NOT!!!!! Or I would have never had to go through Paypal in order to get my money back... Jim, If you were a man of HONOR and a Man of your WORD and refunded the money like you said you would when I returned the knife, we would not be here Now.. But after you received the knife you had to tell me it would be another 7 days, well I waited for that 7 days and then 3 more!! What else do you expect from a paying customer???? Do what you say & say what you mean and you will never have any problems with your customers.. Its really simple. Now there are pictures that everyone can see, they have a date stamp & it was just before I mailed it back to you.... So take a look at the perfectly made knife you sold me at a cost that's now over $300.00 with my shipping costs... While you are at it jim, look at the customers who have left visitors messages wanting to know if you are ever going to email them and if you are ever going to make their knife.. Customer service Jim, its a really big thing in business....
 
Quoting this in case tooreal missed it.

IMHO, tooreal should contact paypal tomorrow. you have a choice to resolve the dispute and trust that jim will make payment promptly.....or you can wait until paypal finishes and resolves the issue and sends you payment. Either way the seller should make the funds available.

Jim Adams Customs said:
Eric, contact Paypal in morning or mark the claim resolved. I will make sure you have the funds tomorrow, if they don't already transfer them.
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Karda, thats some really good information for Jim, he obviously is not aware of good business practices.. I had not seen this post until earlier tonight. since I first posted it. I was really surprised by what I had read. I'm pretty sure that I did read where Jim stated he had sent a perfectly well made knife to me that I had paid almost $300.00 for, well I have posted pictures so everyone can see what I received from a custom knife maker "Jim Adams".. I have plenty of custom knives from a lot of different makers and this by FAR is the only one with POOR quality that I had ever received... Jim, I really wish you had not stopped answering my emails several weeks ago...
 
tooreal said:
Karda, thats some really good information for Jim, he obviously is not aware of good business practices.. I had not seen this post until earlier tonight. since I first posted it. I was really surprised by what I had read. I'm pretty sure that I did read where Jim stated he had sent a perfectly well made knife to me that I had paid almost $300.00 for, well I have posted pictures so everyone can see what I received from a custom knife maker "Jim Adams".. I have plenty of custom knives from a lot of different makers and this by FAR is the only one with POOR quality that I had ever received... Jim, I really wish you had not stopped answering my emails several weeks ago...
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Thank you again. I am up you can call me right now and we could settle this before we go to bed.
 
Oh, Jim you do owe me what I paid for the knife, sales tax and all... That's the way business works my friend.... I may have to eat the shipping costs that I payed, but I'll Not pay your Fee!!!!!
 
Jim,

After reading this debacle of a thread. I would offer this advice.
You make nice knives. Finish them properly and make the customer happy.
If customers are happy, you will be happy. The mantra that the customer is always right is nearly true. They are your bread and butter and should alway be given priority and treated with utmost repect. Never leave a customer hanging.
With that said.... i can see you are trying. We all know you can step up your game.

Tooreal,

You need to stop with the emotion and just state facts ambiguously.
Remarks and such only serve to inflame the situation and do not help at all.
More commentary against this man is pointless.
You have your options, i would suggest you contact paypal tomorrow to see what the holdup is.
 
tooreal said:
Oh, Jim you do owe me what I paid for the knife, sales tax and all... That's the way business works my friend.... I may have to eat the shipping costs that I payed, but I'll Not pay your Fee!!!!!
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Eric, The fee is refunded when Paypal refund your money. I don't mind paying for your shipping cost either. I don't want you out of anything.
 
Karda said:
Jim,

After reading this debacle of a thread. I would offer this advice.
You make nice knives. Finish them properly and make the customer happy.
If customers are happy, you will be happy. The mantra that the customer is always right is nearly true. They are your bread and butter and should alway be given priority and treated with utmost repect. Never leave a customer hanging.
With that said.... i can see you are trying. We all know you can step up your game.

Tooreal,

You need to stop with the emotion and just state facts ambiguously.
Remarks and such only serve to inflame the situation and do not help at all.
More commentary against this man is pointless.
You have your options, i would suggest you contact paypal tomorrow to see what the holdup is.
Click to expand...

Thank you
 
Ive handled some examples of Jim's work, really nice flawless blades, the people who owned them would not give them up ever. good to see Jim stand behind his product and Im glad this situation is resolved. the knives pictured that people are not happy with are not good examples of Jim's work, maybe a bad batch or something. all the work Ive seen was awesome.
 
Karda,

I called Paypal today & they told me NOT to close the case, if I wanted my full refund, because once the case is closed it can't be opened again.. Jim can close the case, all he has to do according to Paypal is make a FULL Refund through them and then the case will Automatically close.. Jim, call them for yourself if you don't believe me??....
Have a Great week everyone..
See Ya
 
tooreal said:
Karda,

I called Paypal today & they told me NOT to close the case, if I wanted my full refund, because once the case is closed it can't be opened again.. Jim can close the case, all he has to do according to Paypal is make a FULL Refund through them and then the case will Automatically close.. Jim, call them for yourself if you don't believe me??....
Have a Great week everyone..
See Ya
Click to expand...

I figured they would tell you something along those lines.
The ball is in your court, jim.
 
Well now...good for both parties...this appears to be resolved. :thumbup:
If we werent all so far apart, i'd take you two out for a couple o' beers.
(or whatever your choice of poison) ;)
 
Jim, Karda

Please don't forget about Delwin!!! He has been trying to get you to answer his emails for quite some time now.


Registered User

Join Date: Oct 2010
Posts: 8
Jim, cam you answer to my email??
 
Is this the goings on in question, Delwin? If so we need more details.
http://www.bladeforums.com/forums/showthread.php?p=9247538#post9247538


If so, The Maker needs go to the Post office to start a trace on the package.
As it seems to be an international shipment, there should be some kind of paperwork.
It is always best to ship with tracking, so that both parties know what is going on with the package.
Always best to communicate with your customers.
A deal isnt a deal, until both parties are satisfied.
 
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