Mixed Josh K - Out Knife & Money

I think neither buyer or seller had bad intent ... but as I stated and others also. I think on any sale of $150.00 to $200.00 or more a Signiture Confirrmation is well worth the small fee.

Still hope the knife shows up and both parties come out whole.

But glad the negative feedback in this case was removed ... I don't believe any malicious intent or act on either side ... maybe just better communication next time.
 
Seems to me that the parties ought to be talking to each other directly and not in this thread. There isn't anything useful to be gained from the back and forth here.
 
Ethelred said:
I think, for one, you could have been more forthright to PayPal about the situation and instead of simply saying "Did not receive item" you could have relayed to them that the incorrect information you provided to the seller resulted in an item being lost in transit:

yTuTfmS.jpg
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I'm confused. Was the knife shipped to the buyers confirmed shipping address provided to the seller by PayPal?

Also, if I remember correctly, when you initiate a claim, you select the reason from the options provided by PayPal. “Did not receive item” is one of the options.
 
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LastRodeo said:
I'm confused. Was the knife shipped to the buyers confirmed shipping address provided to the seller by PayPal?
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I'll let them confirm, but the way I read it Seller used the PP address, but it was missing the floor., so it wasn't complete. Sounds like he(buyer) sent the seller the corrected address immediately after payment and before the item was shipped. Not sure why it wasn't corrected by the seller at that time-maybe he shipped before he saw the message?
Do I have that right

"Did I have the an incorrect address in PayPal? Yes.
Did I believe that address would cause the package to be lost? Absolutely not.
Did I send the correct address to Ed immediately after sending payment and before shipping? Yes. "
 
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Peter Hartwig said:
I'll let them confirm, but the way I read it Seller used the PP address, but it was missing the floor., so it wasn't complete. Sounds like he(buyer) sent the seller the corrected address immediately after payment and before the item was shipped. Not sure why it wasn't corrected by the seller at that time-maybe he shipped before he saw the message?
Do I have that right
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Okay, thanks for clarifying that for me. I think PayPal terms stipulate you must ship to the PayPal confirmed shipping address or you forfeit the seller protection.
 
LastRodeo said:
Okay, thanks for clarifying that for me. I think PayPal terms stipulate you must ship to the PayPal confirmed shipping address or you forfeit the seller protection.
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What Peter said is correct. I want to point out the address wasn't incorrect, it was incomplete. USPS then lost the package.
 
Peter Hartwig said:
I'll let them confirm, but the way I read it Seller used the PP address, but it was missing the floor., so it wasn't complete. Sounds like he(buyer) sent the seller the corrected address immediately after payment and before the item was shipped. Not sure why it wasn't corrected by the seller at that time-maybe he shipped before he saw the message?
Do I have that right

"Did I have the an incorrect address in PayPal? Yes.
Did I believe that address would cause the package to be lost? Absolutely not.
Did I send the correct address to Ed immediately after sending payment and before shipping? Yes. "
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I’ve been checking back on this before forming my own opinion. If this is in fact correct....... Josh is cleared of any wrong doing, and it falls back to the seller. I’ve had numerous deals( all smooth and completed) where someone has had an address issue that was clarified in the same way as stated above. I even had one guy completely forget to change his PayPal address from an old college dorm from a couple years prior. I ran back to the post office immediately after I left and got them to bring the package back so I could re address it. Being polite and kind goes a long way and Josh seems to be trying very hard to act appropriately.

When I go to the post office I always check the address to verify it’s correct as well as see if I have any messages before sending a package out. Mistakes happen, and this one was seemingly attempted to be corrected and was not caught by the seller. The USPS is still the at fault party and insurance claim should be filed in order to recoup any funds. If the seller did not insure the package...... sorry but there is a reason those services are offered and for an extra couple bucks they are worth it.
 
You're going back and forth on this issue, but any way you cut it, USPS lost the package. This should be a clear cut insurance payout on their part.

Several people have asked, but Ethelred hasn't responded: E Ethelred - have you filed an insurance claim with the USPS?

https://www.usps.com/help/claims.htm

That should resolve everything - you'll get your money back from them.

Edited to add: hell, with all the screenshots you're posting, I could file the claim for you ;)
 
I agree that filing an insurance claim is the best option here, and that’s what I would have done, along with contacting a postal supervisor in charge of lost mail. I did this one time, and the guy was really helpful, ran a trace for me, and the buyer received the package a few days later. In my case the long delay was due to Winter weather, and the airport delays. The supervisor even knew more or less where the priority box got delayed.
I did file an insurance claim in my case, and it also seemed to help expedite the process of getting the package delivered. It was missing for about 14 days.
Everyone hates to lose money, even temporarily, but in the right spirit of goodwill, forum members can easily work together privately, to solve these issues that are clearly not the result of bad intentions.
 
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How much was it insured for? It should be an easy payout- it was lost and they know it.

Reading between the lines- It only has the Basic $50 Priority Mail Insurance.

The Seller is responsible for delivering the package and taking the necessary precautions to ensure it's delivered safely.
 
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Josh K said:
As an example, the address required the bolded section to be deliverable:

Josh K.
123 Broadway Fl 2
New York, NY 10000



Agreed, I had a mistake in the shipping address.



I told USPS I was the recipient. I did not “change” anything about the original delivery other than request a redelivery with the correct floor number.



Ed told me to make a PayPal claim. I was not taking an “easy route” through any of this. Originally I was suppose to have delivery on December 29th. I opened a PayPal claim—at Ed's prompting—on February 15th.

And to be more clear, I in no way believe Ed is at fault.

Did I have the an incorrect address in PayPal? Yes.
Did I believe that address would cause the package to be lost? Absolutely not.
Did I send the correct address to Ed immediately after sending payment and before shipping? Yes.

I'm really at a loss for what I could have done differently here other than make a mistake on the shipping address.
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Spell out "Floor 2" next time, you'd be amazed at how daft shipping companies can be. When it doubt about anything pertaining to them, it's always best to spell it out and make it perfectly clear, like they're two years old. I've had packages bounce back and have to be resent because I just put the number "216" instead of "Suite 216".
 
JJHollowman said:
Spell out "Floor 2" next time, you'd be amazed at how daft shipping companies can be. When it doubt about anything pertaining to them, it's always best to spell it out and make it perfectly clear, like they're two years old. I've had packages bounce back and have to be resent because I just put the number "216" instead of "Suite 216".
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It was missing “FL 2” not a problem with the spelling or comprehension of the address. I appreciate your comments, but I've never had an issue using standard postal abbreviations and when you put the address into USPS they will typically auto-format it as such.
 
Buyer should pay the seller for the knife. Its not the sellers fault that the buyer provided the WRONG shipping address. Let the buyer find the knife in postal hell. The buyer dropped the ball here not the seller.
The situation stinks, it was caused by a mistake, but it was the buyers mistake. Negative feedback wasn't warranted but I feel for the seller because he's out the knife AND the money!
If I were the buyer in this situation, Id pay the seller for MY mistake and hope that eventually Id get the knife from the post office.
 
brandoak said:
Let the buyer find the knife in postal hell.
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I have tried. This generated three redelivery requests, a (now) confused seller, and no knife. As far as tracking goes, it's in New York. New York said it was sent back to Michigan in December. Michigan said they don't have it. I've opened a missing mail search, contacted the seller asking them to do the same as well as submit an insurance claim. I opened a case in PayPal at the behest of the seller a month and a half after when delivery was expected and PayPal (not surprisingly) refunded the purchase.

What surprises me is that PayPal is not covering the seller, that the seller after being responsive for a month and a half has decided to blame this entire experience on me, and that the seller hasn't filed an insurance claim or missing mail search.
 
I feel bad for both. Neither sound like bad guys, but here’s my .02. A negagative was unwarranted. A simple omission of correct address started this cluster f. If the buyer provided correct address before CRK was shipped, then the fault lies with the OP(seller). If not, then the buyer compounded the problem, by requesting re-delivery without informing the OP that such action was to take place. Poor communication between both lies at the heart of their contribution to this sorry mess.

As for the seller, where are you? If you start a thread, then the rest of us need you to stay the course and help with providing facts. Did you insure the item for the correct amount? That’s just an example. Look, we all would get frustrated. We all make mistakes. Come back so we can all refine our understanding and learn how to not repeat our mistakes. That’s what the true goal of this process should be.
 
^^^And that's why I called it "hell".....Your situation is horrible and I feel for you but the "situation" was caused by "you" not providing a correct shipping address.
The seller should not be out both the knife and the money because of your mistake.
 
cigarrodog said:
If not, then the buyer compounded the problem, by requesting re-delivery without informing the OP that such action was to take place
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I informed the seller I was requesting a redelivery. I requested a redelivery on Jan 10th, 12 days after the knife should already have arrived back at the seller.
 
brandoak said:
^^^And that's why I called it "hell".....Your situation is horrible and I feel for you but the "situation" was caused by "you" not providing a correct shipping address.
The seller should not be out both the knife and the money because of your mistake.
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I agree with you, which is why I find it bothersome PayPal is allegedly holding Ed liable for the cost of the knife. Isn't that what seller protection is for?
 
A redelivery wouldn't have been necacerry if you would have had the correct address listed in the first place.

I wouldn't just throw my hands up and say "Paypal should...."

Paypal hasn't, and Paypal probably wont. This "Oh well" attitude kinda stinks.

In my opinion this is not what a sellers protection is for.
 
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