Just a thank you to Strider Knives...

Reignman

Reignman

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Some of you might remember I asked about a knife's legitimacy... The standing answer was reach out to them, they'll be glad to help etc...

Well, no phone number, email etc... Cool, I'll try it.


The response.."Yea we made some of those".


Seriously, if it's that much to ask for just a slight amount of service.. About over that stuff. Call Spyderco or KAI and ask for help... its amazing the service.. or Hell, Pohan Leu, Jason Brous... You name it... Those guys?.... wow.
 
Did that not answer your question? I know it might not have been an over the top service answer but they said "yes" in a nutshell. What else were you expecting?
 
Ruggdogg87 said:
Did that not answer your question? I know it might not have been an over the top service answer but they said "yes" in a nutshell. What else were you expecting?
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I asked what it was, was it a starlin gear, who may have sold it.. You're right, I guess ANY form of service besides yes or no was expecting too much.. what was I thinking lol. I don't need my hand held, believe me... but that inspires no confidence in their warranty if thats how they handle a simple question.
 
Reignman said:
I asked what it was, was it a starlin gear, who may have sold it.. You're right, I guess ANY form of service besides yes or no was expecting too much.. what was I thinking lol. I don't need my hand held, believe me... but that inspires no confidence in their warranty if thats how they handle a simple question.
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You never said in the post you asked what it was or who sold it. Just if it was legitimate. And they said yes. I didn't say anything about you needing your hand held. Just responded to the limited information in the initial post. Sorry that they weren't very helpful. I know that can be frustrating.
 
I think yourself as 1 of the fortunate few, Rob. Many guys have said that Strider won't answer their emails( sometimes the same email several times) or

phone calls, again more than 1 call.
 
clockman said:
I think yourself as 1 of the fortunate few, Rob. Many guys have said that Strider won't answer their emails( sometimes the same email several times) or

phone calls, again more than 1 call.
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Have you ever had to send anything in to them for service? They didn't have a number to call when I looked.
 
I mean, hey, at least they responded. Generally, Strider is too busy coasting on their previous successes and worrying that people will realize that what they offer is awful for what they charge. $550 for S30v, G10, and Ti. Add about $250 if they put some additional logo onto it. PDW SMF? Yeah, that's probably worth $800 because it has another logo on it!

/rant rant rant
/my opinions are pointless because they continue to be successful
 
Comeuppance said:
I mean, hey, at least they responded. Generally, Strider is too busy coasting on their previous successes and worrying that people will realize that what they offer is awful for what they charge. $550 for S30v, G10, and Ti. Add about $250 if they put some additional logo onto it. PDW SMF? Yeah, that's probably worth $800 because it has another logo on it!

/rant rant rant
/my opinions are pointless because they continue to be successful
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Bahahahahaha....ummmmmmmm, ya....this thread belongs in the GBU....

You wanted to know if your Strider was legit, and you got a "yes".....I guess that's just not good enough anymore?
I have a feeling that threads/people with this very attitude are the direct reason why a lot of smaller manufactures have really changed the way they communicate.

We get the customer service we deserve....
 
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I've owned a lot of Striders in at least four models. I have dealt with their Service department on two occasions, and I was immensely satisfied...as ZERO cost to me. Both were used folders: one had a broken blade-tip; the other a frozen pivot from LockTite. Strider replaced the broken blade with a NEW one. They replaced the pivot with their newer style, after they finally got it loosened up.
Again, at ZERO cost to me.
They guarantee the knife for the LIFE OF THE KNIFE. Who else comes close?
Proud to own Striders...
Sonnydaze
 
ShishouMatt said:
i just want a damn PT! Especially a MSC PTcc w/ clip -_-
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If you haven't held one you might Wana try.
I thought I wanted a cc pt as well ... but as you know the PT's sell pretty quick .
So I snagged a nice lego pt and I'm glad I did .
I couldn't imagine this any smaller (unless your hands are circus small)
And slicker .
The Lego on here is not as grippy as a smf or sng . And it SMALL LIKE A TOY

An awsome toy but still toy sized .

Of course it's just my 2
 
Comeuppance said:
I mean, hey,
my opinions are pointless
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^ I couldn't agree more! :thumbup:


JR88FAN said:
You wanted to know if your Strider was legit, and you got a "yes".....I guess that's just not good enough anymore?
I have a feeling that threads/people with this very attitude are the direct reason why a lot of smaller manufactures have really changed the way they communicate.
We get the customer service we deserve....
Click to expand...

^ Yes, yes we do, JR.

Sonnydaze said:
I've owned a lot of Striders in at least four models. I have dealt with their Service department on two occasions, and I was immensely satisfied...as ZERO cost to me. Both were used folders: one had a broken blade-tip; the other a frozen pivot from LockTite. Strider replaced the broken blade with a NEW one. They replaced the pivot with their newer style, after they finally got it loosened up.
Again, at ZERO cost to me.
They guarantee the knife for the LIFE OF THE KNIFE. Who else comes close?
Proud to own Striders...
Sonnydaze
Click to expand...

^ Coming from one of thee classiest, most respectful guys on this forum, speaks volumes! :thumbup:

Teppojutsu said:
If you haven't held one you might Wana try a cc pt
I couldn't imagine this any smaller (unless your hands are circus small)

And it SMALL LIKE A TOY

An awsome toy but still toy sized .
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^ Funny! :D

I can remember receiving my first PT Strider lego in a trade. I opened up the box, & was like: "WTF- is this some kind of joke!?!?" :confused: :rolleyes:

"Toy like," was my initial impression of this model, too. I traded that PT immediately, & haven't owned a Strider smaller than an SNG or Baby Huey, since. It's a nice quality folder, just too small for my tastes.


As from Strider's customer service: I dealt with Josh Lee (actually met with him in person). He treated me professionally, & I couldn't have been more satisfied with their customer service! :thumbup:
 
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Sonnydaze said:
They guarantee the knife for the LIFE OF THE KNIFE. Who else comes close?
Proud to own Striders...
Sonnydaze
Click to expand...

Lots of companies stand behind their products now, which they should. Especially if spending $500+ on a damn folding knife. I had Benchmade just fix the centering on one of my mini Griptilians "$89 knife" and they got it back in a timely fashion with a freshly sharpened blade and a new pocket clip at no cost to me. Also lots of great customer service stories from people dealing with Spyderco. Not to mention CRK and many others. My point is that for what these knives cost now a days these companies should stand behind their products and provide excellent service. You shouldn't have to spend $500 to expect to have a blade replaced if one breaks. Strider is not in a class of their own when it comes to this type of service. I've tried to get on board with them many times, but just can't justify the price when there are companies making knives with the same or even better materials and super steels at half the cost of a strider. Another hyped up knife brand with great marketing campaign.
 
It is widely known that they are bad in the customer service area. Additionally though, I can understand why they are sick of "is it real questions" all the time. There are like 2-3 on the first couple pages in general in the last few days. But you did get an answer.
If you must have a Strider, buy from an authorized dealer. It isn't worth trying to save a couple bucks and be worried all the time. If you are looking for a company to hold your hand throughout the process keep looking. Strider is not the company that you are looking for.
Best of luck.
 
I can remember receiving my first PT Strider lego in a trade. I opened up the box, & was like: "WTF- is this some kind of joke!?!?" :confused: :rolleyes:

"Toy like," was my initial impression of this model, too. I traded that PT immediately, & haven't owned a Strider smaller than an SNG or Baby Huey, since. It's a nice quality folder, just too small for my tastes.


As from Strider's customer service: I dealt with Josh Lee (actually met with him in person). He treated me professionally, & I couldn't have been more satisfied with their customer service! :thumbup:[/QUOTE]

Holy chitlins we agree on something ! ;)
 
I am still holing onto the pt because for all intents and purposes it's actually all the knife "most" people need to cut somthing .

That said it's one of my few sheeple friendly items :)

But God hold a smf in one hand and pt in the other and I want to give the pt to my 6 year old girl for her first knife lol
 
I have dealt with strider customer service 3 times, and each time, they got the job done. Just so often, guys get worried and call every day or don't hear back on a "did my knife arrive", "I want a status update" email and then complain on the Internet. I just mailed them the knife, with a note saying what was wrong, or what I needed done (one time was for an engraving) and they came back just fine, no emails or phone conversations needed.

Some in the knife community need to be coddled. They want the company to go over their 2ND or 3rd hand purchase for them so he can save a few bucks. Then they want to get it refinished for free because they found a scratch on it with their magnifying glass and then get weekly progress reports on the service. All so they can sell it 2 weeks later "fresh back from the spa". It is taxing. I imagine actual repair times could be shorter if they weren't handling many knives for "flippers" every week, or guys who ground on the lock face, or lock tighted the pivot closed, etc.

If OP was not satisfied with the confirmation that the knife in question was legitimste, I wonder what information he actually required? Serial number? I dont think they started that until very recently. Date and time of manufacturer? Name and SSN of the guy who put it together? The question was "is it real?" and "yeah, we made some of those" AKA - that isnt a $5 China knock off answers that concern, doesn't it?

IMO, pony up the extra $ and buy from a dealer, buy from a reputable forum member, or roll the dice at your own risk. Don't whine on the forum because a company doesn't have time to validate every bargain purchase for you with a sweet, hand written letter with a spritz of perfume that arrives on your time line.
"ain't nobody got time for that!"

If you want to bargain shop/flip then get good at it. Do your homework. If you just want a legitimate strider knife with assurances from friendly customer service staff call bladehq.
Best of luck.
 
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