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Just a thank you to Strider Knives...

Discussion in 'FEEDBACK: The Good, The Bad, The Ugly!' started by Reignman, Jun 10, 2016.

  1. Teppojutsu

    Teppojutsu

    942
    Jan 18, 2015
    Edited so I don't hurt any Wana be mods feelings :)

    HA ha

    Nice engraving lefty that's sick bro
     
    Last edited: Jun 15, 2016
  2. Teppojutsu

    Teppojutsu

    942
    Jan 18, 2015
    That hawk is sick too thanks lefty
     
  3. Teppojutsu

    Teppojutsu

    942
    Jan 18, 2015
    Thank you bro.
    This is great news .


    For those too afraid to take the strider leap please buy them .
    Then when you get upset sell them to us ;)
     
  4. Jmunson1291

    Jmunson1291 Gold Member Gold Member

    166
    Jan 21, 2016
    I have no doubts that time will offer more insight on these matters. I can see how someone might think I'm specifically targeting Strider with my comments, and I would like to diffuse that thought. I'm simply against the idea that "customers get what they deserve" as far as customer service goes. Customers are what make companies successful, and customer service should be recognized as one of the highest priorities for companies that wish to continue growing their success and brand.
     
  5. Teppojutsu

    Teppojutsu

    942
    Jan 18, 2015
    Not picking .
    But I don't think strider struggles to keep the lights on :)
     
  6. Leftytwogunz

    Leftytwogunz Gold Member Gold Member

    Apr 30, 2013
    Thank you man. My phone is down so sometimes I have to work off of my tablet. Ill find a better one for you.
    Take care.
    [​IMG]
    [​IMG]
     
  7. Leftytwogunz

    Leftytwogunz Gold Member Gold Member

    Apr 30, 2013
    I'm not even sure my comment was specifically directed to you, but if the shoe fits go ahead and wear it.

    When someone asks a question about something I know a little about, I put in my two cents and they can take it or leave it. If its something I know absolutely nothing about I try to keep my yap shut. You can either choose to follow that business model or not.
    Take care.
     
  8. matt009au

    matt009au

    948
    Apr 23, 2009
    Gday Oilman, just wondering if you could expand on the changes to the Strider warranty. That was one of the big selling points for me when I purchased a Strider.
    Thanks
    Matt
     
  9. Teppojutsu

    Teppojutsu

    942
    Jan 18, 2015
    Nice I like how deep it is nice work.
    I think I want a roman numeral 3 on the spine of all my keepers :)
    (I'm the third lol)
     
  10. Leftytwogunz

    Leftytwogunz Gold Member Gold Member

    Apr 30, 2013
    Tepp you could also look for a local engraver if you had say, multiple brand knives or items that you wanted the same thing on.
    I once found a dude at a flea market doing engraving and I had him do a couple of my 1911 magazines. Of course I asked him if he minded what I was having put on them and told him what it was going on. He said he'd write anything on anything, LOL.

    I had a knife engraved for a soldier a year or two ago, locally and the guy just did it on the side of a shipping or sewing business and was really unsure of his skills and equipment. It came out ok but it was nerve racking. Just some things to consider.
    Take care.
     
  11. OilMan

    OilMan Gold Member Gold Member

    May 6, 2004
    When I started buying them years ago the production/custom warranty was something to the effect of, If you break it we will be impressed, and send you a new one. Now, after people took them up on the 'challenge', there are a whole bunch of reasons that will exclude you from the warranty. Some of the value went down when the warranty coverage was reduced but they raised their prices?

    Warranty service also used to cost $15 for return shipment. Now, because of what Strider terms a stupid tax, it costs $25. So they are making money going out the first time and they are making money fixing them too because, in most instances, it does not cost $25 to FedEx your package with no insurance.. It shouldn't be like that. Plus, why raise the price for everyone rather than just the abusers? This is why I will wait until I have more than one knife going in before I'll use their warranty service. Or I'll fully disclose the issue and sell it to someone who wants to deal with the 1 knife in question. (At a loss..)

    Another issue is that the warranty statement is loosely followed by the company itself. In a thread where someone lists something they did that was against the new warranty someone from the company will say send it in and that they will fix it. That's awesome that they will still stand behind some of these things but it waters down the warranty further because you will never really know what is covered and what isn't.

    Don't get me wrong, I love the Striders I have and mine are all in 100% working order but in the old days I figured in an additional $30 on most because they had lock rock when you got them brand new. (Although I raised a stink on a couple of them and they waived the fee on brand new knives.) I mainly carry Strider folders now and I would totally rely on mine but I don't believe I've ever recommended them to anyone because of the first hand issues I've had in the past. I believe the new lock geometry has helped the lock rock issue when new quite a bit so hopefully some of these issues are only issues on the older models.

    All of this of course is IMHO and nothing more..

    ps. Strider has NEVER not made me whole in the past, sometimes it may just have taken a little longer than others and/or I had to face the wrath of the fanbois for daring to say there was an issue but they ALWAYS came through in the end.
     
  12. Teppojutsu

    Teppojutsu

    942
    Jan 18, 2015
    Thanks lefty I think I'd rather have strider do it ;) but great suggestions
     
  13. KELAMA

    KELAMA

    Jun 28, 2013
    ^ You absolutely have a valid point, Jmunson! People sometimes tend (me included), to be in the sensitive side of some of these knife related discussions. Whether the topic of discussion is Strider, or Hinderer, ZT, Medford & CRK (to name a few), these type of thread's have a history of turning toxic very quickly. Just an FYI: I wasn't insinuating that the OP here, is guilty of this (I'm sure he has every right to be unhappy over the way he's been ignored). And you are correct; BladeShow, or other deadline related issues aren't a justifiable excuse for this.

    So I 100% agree with you, & I would never run a business in this manner! I wouldn't be in business very long if I did! This type of customer service (ignoring a customer), is unacceptable.

    If every company had their customer service department dialed in, like say: CRK, Spyderco & Benchmade- there probably wouldn't be a whole lot to complain about...

    Yes there would! :yawn:
     
  14. matt009au

    matt009au

    948
    Apr 23, 2009
     
  15. Leftytwogunz

    Leftytwogunz Gold Member Gold Member

    Apr 30, 2013
    I can see no reason why they would not cover knives from X date or time. I have not seen anything in print indicating that they have changed any warranty rules. matt009au I would not sweat it. Use your knife as you need, and if the time ever comes when it requires some work just send it in with the note, and return shipping and it will be just fine.

    I will also agree that I remember their old shipping fee being like $15 and if it has gone up to $25 that is a little high to still call a shipping fee.
     
  16. Teppojutsu

    Teppojutsu

    942
    Jan 18, 2015
    It's still bulletproof warranty . Just not for terds that Wana say they CANNOT break them .
    As long as you don't mod it to where they don't like it.
     
  17. joedublin

    joedublin

    6
    Aug 31, 2015
    I just ordered my first Strider folder. I think it's all the knife I need for skinning a deer and cutting it up. If I wanted to spend $500-$600 on a knife I'd get a locally made custom beauty...just common sense !!!
     
  18. Smokinape

    Smokinape

    Jan 21, 2011
    [email protected] people who do not run knife companies saying how a successful knife company should run their business...

    Sent from my SM-G900V using Tapatalk
     
  19. wensynch

    wensynch

    789
    Apr 30, 2016
    Everybody gets one.
     
  20. hardheart

    hardheart

    Sep 19, 2001
    They just struggle to respond to customer inquiries.

    Nice to see the ex-con still gets new bandwagoners on the regular. Hate to think that integrity and customer service actually mattered to anyone.
     

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