Gday Oilman, just wondering if you could expand on the changes to the Strider warranty. That was one of the big selling points for me when I purchased a Strider.
Thanks
Matt
When I started buying them years ago the production/custom warranty was something to the effect of, If you break it we will be impressed, and send you a new one. Now, after people took them up on the 'challenge', there are a whole bunch of reasons that will exclude you from the warranty. Some of the value went down when the warranty coverage was reduced but they raised their prices?
Warranty service also used to cost $15 for return shipment. Now, because of what Strider terms a stupid tax, it costs $25. So they are making money going out the first time and they are making money fixing them too because, in most instances, it does not cost $25 to FedEx your package with no insurance.. It shouldn't be like that. Plus, why raise the price for everyone rather than just the abusers? This is why I will wait until I have more than one knife going in before I'll use their warranty service. Or I'll fully disclose the issue and sell it to someone who wants to deal with the 1 knife in question. (At a loss..)
Another issue is that the warranty statement is loosely followed by the company itself. In a thread where someone lists something they did that was against the new warranty someone from the company will say send it in and that they will fix it. That's awesome that they will still stand behind some of these things but it waters down the warranty further because you will never really know what is covered and what isn't.
Don't get me wrong, I love the Striders I have and mine are all in 100% working order but in the old days I figured in an additional $30 on most because they had lock rock when you got them brand new. (Although I raised a stink on a couple of them and they waived the fee on brand new knives.) I mainly carry Strider folders now and I would totally rely on mine but I don't believe I've ever recommended them to anyone because of the first hand issues I've had in the past. I believe the new lock geometry has helped the lock rock issue when new quite a bit so hopefully some of these issues are only issues on the older models.
All of this of course is IMHO and nothing more..
ps. Strider has NEVER not made me whole in the past, sometimes it may just have taken a little longer than others and/or I had to face the wrath of the fanbois for daring to say there was an issue but they ALWAYS came through in the end.