Hey man, I'm certainly no expert, but that looks like the factory edge to me. Maybe you just got one that didnt come super sharp. If it was me, and I had a brand new knife, I would hate to ship it off right after I got it! So, just sharpen the thing. Done! If you don't have a sharpener yet, turn a coffee cup upside down. You can get that blade shaving sharp on a coffee mug! Seriously...you'll be surprised.
And yeah, certain people (to remain nameless) came down WAY too hard on you for asking about this. I don't think there's anything wrong with questioning that, but now just get over it and sharpen the knife. It's kind of like you just bought a new car and you discovered the gas tank is empty and you're asking if you should ship it back to the factory. ;-). I think most folks are going to tell u to fill her up and go for a ride!
P.S. At the risk of adding to big mikes "life lessons" you might want to thank the owner of the company for personally responding and telling you he'd fill the tank up for you. Hehehe
Enjoy your new knife!

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