Knife outlet- worst dealer ive ever dealt with

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Esav Benyamin said:
There is a big difference between poor business practices and deliberate scamming.
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A pattern of poor business practices by a paid dealer, of which the powers that be are aware, should have ramifications. Otherwise, we can't trust the paid dealers list to be anything but a list of paid dealers. I'd have thought that being on the list carried more meaning than that someone at BF got a check from them.
 
Intentionally creating a new order and charging a customer without consent after a customer cancels an order for an out of stock knife is illegal and a little over poor business practices IMO . I was just wondering what it takes for a dealer to get the boot?
Esav Benyamin said:
If you have a suggestion for a new policy, take it to Tech Support.

There is a big difference between poor business practices and deliberate scamming.
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Exactly
HappyDaddy said:
A pattern of poor business practices by a paid dealer, of which the powers that be are aware, should have ramifications. Otherwise, we can't trust the paid dealers list to be anything but a list of paid dealers. I'd have thought that being on the list carried more meaning than that someone at BF got a check from them.
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Thomas Linton said:
With no exceptions I know of, charges have to be disputed in writing to a special address for the particular CC Co.
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I agree with this. I've had to dispute at least three unauthorized charges, on my credit card, during the last eight months. There are a lot of crooks out there.
You call your Customer Service number on the card and explain that there is an unauthorized charge. The company has to wait 3-4 days until the charge is posted, but then they will put it into contention, and I never pay the unauthorized charge. In the meantime, the c-c company will send you paperwork to fill out which describes the situation.
I have been perfectly satisfied with this situation.
Good luck to you.
 
Thomas Linton said:
With no exceptions I know of, charges have to be disputed in writing to a special address for the particular CC Co.
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That may have been the case at one point years back, but in the last 8-10 years a large percentage of banks have gone paperless. They use automated forms as well as phone calls to gather information on these issues. Wells Fargo, Chase, BBVA, Capital One, etc.
 
Whether paperless or sending a letter, you are much better protected with a credit card compared to a debit card, IMO. I cut up debit cards and have them canceled. It's a whole different story if a company is billing you wrongly v.s. a company taking money out of your account wrongly. Much more control and protection with a credit card.
 
HappyDaddy said:
A pattern of poor business practices by a paid dealer, of which the powers that be are aware, should have ramifications. Otherwise, we can't trust the paid dealers list to be anything but a list of paid dealers. I'd have thought that being on the list carried more meaning than that someone at BF got a check from them.
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I would hope BF would want to help protect the other PAYING members from businesses like Knife Outlet.
 
Monofletch said:
I would hope BF would want to help protect the other PAYING members from businesses like Knife Outlet.
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I've sent Fred a PM, he has the opportunity to respond. As for the list of supporting dealers, the most accurate list is in my sigline (Dealers Exchange Sticky).
 
I already sent fred a PM a few days ago with the link to this thread. And i talked to him again on the phone he still wouldnt come to any understanding. He wouldnt refund me the money first which ya i understand why. But it really pisses me off that he still sits here and tells me on the phone he did nothing wrong and says all he was doing was full filling an order. When no thats not what he was doin. He made up his own order using my card and it makes my blood boil that he wont man up and admit he made a mistake and appologize. And i get what you guysbare saying about its safer to use credit instead of debit. But when i have a credit card i find myself using the card more then i should. I find i have more self control over spending using my debit card instead of a credit card.
 
I keep a credit card usually to use for online transactions. I had used my checking account visa debit to make a reservation for a hotel for vacation one of those popular priceline of some sort type sites a few years back. Didn't have much funds for vacation but try to get away a couple days.Authorized was a charge for $170.00. Everything was fine with my account for the several weeks correctly charged. We went on vacation checked in and later that night went to dinner and my card was declined. Went to online banking and found an additional charge pending for almost $400.00. Called the reservation company and they couldn't tell me why but said I would see refund in 3-4 day's. I said great who is going to pay the bill for the restaurant in the meantime. She apologized and offered $15.00 off my next hotel reservation. Wow, thanks comforting to know as I'm sitting in jail. Anyhow the restaurant owners were gracious enough to let my dad use his credit card over the phone and the rest of the 3 day vacation was ruined.
 
Sorry, I read this forum only very seldom. It probably would have been more effective for you to contact me by email rather than communicating through the forum. I don't recall the phone conversations but I have no reason to doubt what you said. We shipped you a knife on Dec 16 and charged your card $371.90. We had no indication that you wanted to cancel. I communicated an availability issue and obviously gave you bad information. Apparently, the product arrived here shortly after we gave you the misinformation. Apparently you returned it because we posted a refund in the same amount on Dec. 24. I trust we don't owe you anything else. If we do, just let me know. Sorry, I gave you bad information about availability. That is completely my fault. Best of luck to you.
 
Yeah, I had forgotten about this. Went through the thread again. Looked at the other threads about you. Not good.
 
I'd still like to know why there are no ramifications for repeated transgressions? At what point does BF put its members interests ahead of keeping a paid dealer that does bad things over and over?
 
HappyDaddy said:
I'd still like to know why there are no ramifications for repeated transgressions? At what point does BF put its members interests ahead of keeping a paid dealer that does bad things over and over?
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If went on and banned every single person that we did not like, approve of, or disagreed with, there would like like 3 people left on the forums. The point at which BF puts its members interests is when we get involved in things that are necessary. When some people repeatedly get themselves into trouble, by digging the same old stinking hole over and over again, we are not here to save people from themselves. We are not paid for what we do, rather we volunteer our time and having to be judge, jury, and executioner in one takes a lot of time. Many of the mods have families, jobs, health issues, or other things that keep them from swiftly delivering the justice that some angry mobs demand. If you have a complaint about the way we do things, take it to tech support. We are not responsible for the way people behave, talk, or act on the forums. By the same token, I would like to know at what point to people take personal responsibility for their own actions or the messes they get themselves into?

Read the recent thread on a guy that aid for an item and failed to read the terms of service. He screwed himself out of almost $2500 and he is now wondering why we cannot help him. Mind you, this deal had zero to do with blades forums, as did this specific transaction (topic of this very thread). We are not the knife community police nor do we want to be, we are not the enforcers of the rules of other places, nor do we uphold the mission statements of other organizations. Bladeforums is Bladeforums, the largest forum of it's kind and I think we (moderators) do a pretty damn good job of handling our own business.
 
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