Knifecenter Rockstead woe

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Seems to me that the OP pretty clearly described what he thought was wrong with the knife, the primary thing being stiffness and grittiness. That would be pretty hard to capture in a photo. More importantly, he didn't seem to be asking for anyone to do anything for him. All he's done is share his experience. If you need pics to take it seriously, don't take it seriously. I, on the other hand, will file it away and it will impact my decision on whom to buy from in the future.
 
Well, you're building quite a straw man, but the reason pics are so critical in this situation is that many things can be misinterpreted or misidentified. As Rev pointed out, there is a swedge on the spine where the supposed "cast line" is. Could it be that OP has never seen a swedge? I'm sure he has, but how do we really know?

As for glamour shots and such, some of us are aspiring photographers and artists. I know it's hard to understand that there are people that think differently than you, but maybe just once try to imagine it being possible. There is no need to suggest that someone should "feel like an idiot" for doing something that they enjoy:)

Yeah, I've seen a few of your hand selfies, but far short of your entire catalog of them I'm sure. I build nothing of straw, though I notice a few people READ in straw.

Why not go a step further: Pics are easily faked. You know Photoshop---so we're right back to square one here? Let's shift the proof burden back and forth...you claim I have no proof without a pic, I'll claim that pics are easily faked.

Your attempted "swedge" logic leaves us all left-footed going in a circle. I say, you say...I say, you say. You can carry that stuff on through eternity. About as relevant as your "tree in the forest" comment above.

The guy got ripped via scheme. And you know it. :)

As to photography, I realize some of you are aspiring P & A's. I'll skip your vapid statement about those who think differently than I. I know a number of world-renowned and prominent photographers--couple of my college room mates went on to graduate the excellent Santa Barbara school--I'm sure you know of it. I have had call to work with good photographers frequently. I never suggested anyone should feel like an idiot, nor do I think anyone who enjoys taking pictures one....you just decided you'd take it that way...or DO you sometimes feel like one? I'll say again, I'm not one to spend hours posing knives. You do and power to ya.....
 


I should hope they don't.
Otherwise they would need a dealers membership which KC does.

Just curious, why would they need a special membership to have re-stock fees? They couldn't institute them as well?
 
Seems to me that the OP pretty clearly described what he thought was wrong with the knife, the primary thing being stiffness and grittiness. That would be pretty hard to capture in a photo. More importantly, he didn't seem to be asking for anyone to do anything for him. All he's done is share his experience. If you need pics to take it seriously, don't take it seriously. I, on the other hand, will file it away and it will impact my decision on whom to buy from in the future.

That will be just fine with any of us who are selling a multi-thousand dollar knife. In fact, experienced sellers here are well aware of folks who try to claim issues when it's actually buyer's remorse. It's happened plenty of times. So, you need to understand where we're coming from. I can't speak from personal experience, but some folks on the Exchange sell in order to pay a bill or whatever's going on in their personal life. So, I understand that if they sell an $1,800 knife to someone and the guy's like "Oh man, it's got this or that flaw" and you know that you sent it in perfect condition, you're going to ask to see pics. That's a common, natural reaction. That said, it might have gotten damaged in shipping, so a seller would like to see the pics so he knows it's time to file a claim. It's just common sense.

Acting like wanting to see pictures is somehow a huge glaring insult to OP's (or anyone else's) character, I just don't get. If it's a $100 knife and there are issues, plenty of folks here (including me) would make it right with no issues. If $1,800 is going to have to come back out of a seller's pocket because someone got cold feet or if there were a valid issue, expect a request for pics at the least. Expect a thread calling you on the cold feet at the worst. Is what it is. That will land you on plenty of ignore lists, trust me.

I can only imagine how many people KC deals with that this happens to. (Shrug). Maybe that knife the OP had issues with really had those issues. The OP seems like a stand-up guy, so hopefully he'll be able to find a better seller who'll take care of him and send him a knife he will be happy with for the price paid.
 
Well, frankly, talking about what evidence I need from my wife or daughter is getting a bit personal. You've got to feel that one out with yourself. I don't need pictures of their daily interactions to believe them. They are my family.

A business interaction with knifecenter is not family. It is business. If I have a complaint with them over a $2,000 knife I will be taking pictures. Especially if I am going to make a thread about it.

Arguing on the internet about a knife dealer without evidence? Good luck. I'm not the only one who thinks this way.

You're in a small minority too. Sorry you don't get the point I'm making. I won't attempt to explain again. Second time you stated that---don't try to MAKE it personal. I heard you the first time and apologized for that.

It's a sad world to live in when the only thing you accept as "evidence" is photos. No room for speech or words anymore...just pictures. I recall it being that way in kindergarten too.

The guy got ripped.
 
Quiet -

If OP was asking a private seller, or PayPal, or whomever, for something that required proof of a defect either in fact or description, I'd expect him to have taken pics. In this case, there's no reason for him to have taken any. I think he's perfectly justified in describing his experience exactly as he's done.
 
Well, we clearly have ourselves a guy who confuses manners with "I just tell it like it is, even when I'm wrong." By the way? Clue me in? Here, let me return the favor: It's called common sense. Some have it, some don't. You're clearly in the latter. Sorry, man.

Anyway, that's cool. I wish I could be tough like you. I had to settle for being smart instead. Ah well. :thumbup:

As this is not WnC where I'd be free to share my candid thoughts with you, I'll refrain from replying to you again.

I was just seated in the smallest room in my house, a printout of your last post before me. It was soon behind me.

And a big thanks for not interrupting anymore.
 
Quiet -

If OP was asking a private seller, or PayPal, or whomever, for something that required proof of a defect either in fact or description, I'd expect him to have taken pics. In this case, there's no reason for him to have taken any. I think he's perfectly justified in describing his experience exactly as he's done.

Again, I disagree. But then, I have extensive business experience, and am of the mindset that most businesses, especially larger ones aren't going to go to a great effort when someone hasn't communicated. I can't speak for KC. I usually do business with BHQ, GBK, and a few other forum sponsors. I've also got a lot of experience in buying and selling on eBay in addition to other avenues. If someone says there were issues and sends it back without showing me what the issues were, my first response is going to be negative.

Another thing to keep in mind is that we don't have both sides of this transaction. Sounds cold and clinical, but there it is. The Feedback forum is full of threads where an OP came in, said one thing, only to have the other party come in and say "Ok, that's all incorrect, here's what actually happened" and then they start posting screenshots of texts and/or emails. (shrug)

Anyway, I think this is a case where nothing is going to be solved. The OP is out the restocking fee (which was clearly stated as a factor on their site), which he might have gotten out of with some contact before he sent it back. At the very least, if he had shown KC pictures of his issues, they might have been inclined to say "Hey, you know what, we'll waive the charge, the box is in great shape, we can put it back on the shelf, so just send it to us and we'll issue a full refund."

Again, when dealing with money of this magnitude, sending it back and then a few emails is definitely not how I would have personally handled it with a business. Phone calls and a firm follow up email with pictures and a commitment from the company to make me whole would have commenced. In the end, I'm sorry that OPs experience he had saved up for was spoiled. But let's be clear. Fault is on both sides, sorry. Doesn't make the OP a loser or a jerk, just means that you can bet your tail-end that he will exhaustively document anything that goes wrong with a big purchase in the future. It all boils down to: have a plan. If you don't, you fall under someone else's plan. In this case, the plan was "We'll take the knife back and issue a refund, but we're shaving $90 off the top per the conditions agreed to at the time of sale."
 
Anyway, having said my piece, I'll let the "That's not right!!!" crowd get back to being mad over $90 they weren't personally charged.

P.S. Who am I kidding? Gotta love bad logic.
 
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Quiet -

Why in the world would I take pictures of a knife that I'm sending back? Is KFC going to be persuaded to act based on pictures, as opposed to the condition of the knife when they get it back? Sorry, but that makes no sense at all. Your desire for pics is entirely related to your desire that OP prove something to you (and BFC readers) that he has no obligation to prove. He shared his story - make of it what you want.
 
Quiet -

Why in the world would I take pictures of a knife that I'm sending back? Is KFC going to be persuaded to act based on pictures, as opposed to the condition of the knife when they get it back? Sorry, but that makes no sense at all. Your desire for pics is entirely related to your desire that OP prove something to you (and BFC readers) that he has no obligation to prove. He shared his story - make of it what you want.

Eeeyup ! :thumbup: :thumbup:

Some of these phone addicts suddenly find themselves in possession of a camera and think they now have to photograph EVERYTHING.

Some of these comments are shocking. Orwellian....
 
...they have a rip-off going...

The guy got ripped...

a ripoff re-stocking fee scheme.

The guy got ripped via scheme. And you know it. :)

The guy got ripped.

Yea, we heard you the first four times... KC's rules are easily found on their website. When you buy through them, you agree to their rules. 5% of $1,800 is $90. There is no scheme and nobody was ripped off...

ceeff94c31770c8b5ab30670bf45d968_zpsugbkjsuh.jpg
 
Quiet -

If OP was asking a private seller, or PayPal, or whomever, for something that required proof of a defect either in fact or description, I'd expect him to have taken pics. In this case, there's no reason for him to have taken any. I think he's perfectly justified in describing his experience exactly as he's done.

But if you don't even give the seller the chance to address the situation correctly because you didnt even make an effort to contact the seller then you go about relaying the experience in an open forum such is this it is a bit unfair to say the least. I don't find the OPs actions representative of what a reasonable person would take. So no, I don't believe the sharing of this information about Knife Center is justified at all because the OP didn't take the reasonable steps he should have taken to try and resolve this situation. He's complaining here when he should have picked up the phone and complained to some one at Knife Center first.
 
Quiet -

Why in the world would I take pictures of a knife that I'm sending back? Is KFC going to be persuaded to act based on pictures, as opposed to the condition of the knife when they get it back? Sorry, but that makes no sense at all. Your desire for pics is entirely related to your desire that OP prove something to you (and BFC readers) that he has no obligation to prove. He shared his story - make of it what you want.

If you really believe that, then enjoy the next time you get burned by a company when they receive something and it disappears back into their warehouse and they claim that it was perfect and that you are going to eat the restocking fee.

I swear, some folks act like companies are their friends and have their best interests in mind. Some do, many don't. Understand something clearly, OP doesn't have anything to prove to me, or anyone here. What he needed to have was proof of his issues, so when something happened like say....I don't know, KC getting the knife back and saying it was fine, he'd have been able to show them "Ah, sorry, no. See these issues? I'm going to need all of the funds please." Instead, he's out $90.

Make of it what you want. (shrug)
 
Yea, we heard you the first four times... KC's rules are easily found on their website. When you buy through them, you agree to their rules. There is no scheme and nobody was ripped off...

ceeff94c31770c8b5ab30670bf45d968_zpsugbkjsuh.jpg

Ding, a shame that someone would rather whine about what's right or wrong, instead of being smart and saying "Whelp, them's the rules you agreed to." LOL Handfeeding indeed.
 
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