knifeworks.com (misunderstanding)

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Dubbin1 said:
I placed an order the first part of the week...
This order was for a gift this weekend but not anymore...

Oh I did notice they had time to post on the forums here today...
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My suggestion would be to plan out your gift purchases with a little more leeway. Things like this do happen occasionally
but it is part of doing business with various online retailers. I have had it happen to me, canceled the order and bought
from someone else. I think that the fact that you intended to have this item "this weekend" put undue pressure on the
situation. Had you planned this a little further in advance you might not be so worked up over the issue.

I am reminded of the phrase I heard often while I was enlisted.. "piss poor planning on your part does not necessarily
constitute an emergency on ours.."

An item not being in stock due to some less than perfect computer ordering system certainly does not indicate dishonesty
on the part of the business owner. By your own admission there are other companies that do this better but they are more
expensive... so technically you went the cheap way out and are still raising a ruckus over the results.

All of this is stacking up to really look like you're the one being unreasonable in this situation and causing a bad reputation
for yourself. Finally, because you "noticed they had the time to post on the forums here today" has nothing to do with the
situation, and for many of the companies we deal with on this forum, the person that is in charge of their online presence is
often not the same people who run their computer software, answer their phones, make their knives, or package their gear.

Get a hold of yourself. Calm down and listen to some advice. If you are happy with the way BladeHQ ships then spend the
extra couple of bucks to get what you want, when you want it and maybe you won't have to get all worked up like this
on your next online order.
Best of luck in the future.
 
Dubbin1 said:
Trust me I'm not stupid, I know how the software works. I also know that MOST places do not charge your card UNTIL the product has shipped. If their software is allowing them to charge a card 3 days after an order was placed knowing the product isn't in stock then they need to be looking into an upgrade. I placed the order on Tuesday the item wasn't in stock on that day and my card was charged on Thursday. They knew I placed and order, they knew the product wasn't in stock, they knew my card was charged, they chose not to notify me of what happened (that's their policy). If any of you think that is good business then you have a lot to learn.

If you want to continue to love and do business with this dishonest company then so be it, I don't have to and wont.

I have said what I came to say and I shouldn't have to defend myself for what happened. If this would have happened to most of you you would have complained about it also and you know it.

Bash me all you want I am done with the thread and at this point it is going no where.
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I'm another one that has had nothing but good experiences with Knifeworks. I'd buy from them again and again. I think your emotions are getting the better of you. Dishonest they are not, if they were, then you'd see a list of complaints a mile long. I once bought an item and the quantity was 3 instead of one, I was charged. So I emailed them and the charges were reversed the same day. Not the end of the world by a long shot. Your mileage apparently does vary. Mistakes happen, I'm sure you have made a mistake or two in your life, I wonder how forgiving and understanding those that you trampled were with you. It seems a little too hypersensitive to get this worked up and start a thread. But, oh wells first world problems.
 
Why would they send an email out to you personally if the item you ordered isn't in stock? A company of this size probably gets more than 100 orders per day at minimum, and like many others have said it's entirely possible that your order was placed before the inventory tracking system had a chance to catch up. Should they have assumed you didn't want the item simply because you would have had to wait a few days for them to get another shipment even though you hadn't contacted them directly to say so? Would it have been fair of them to cancel your order on the off chance that was the case? If you want them to start thinking for you too, that's definitely going to be extra.

It's not dishonest of them to have acted under the assumption that you still wanted a popular item that I'm sure they get regular shipments of, especially since, to this point anyway, no evidence was given by you to the contrary. It isn't as if what you ordered is a limited edition item that ran out just before your order was placed and they can't fulfill your order, they just can't fulfill it to your liking in terms of speed.

I wouldn't even say this is thread worthy.
 
Obviously the OP isn't winning any friends or influencing people with this thread, but please, by all means keep pouring salt in the wound. It makes great reading!
 
Munzer said:
Obviously the OP isn't winning any friends or influencing people with this thread, but please, by all means keep pouring salt in the wound. It makes great reading!
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To be fair he has continued to assert that the company is dishonest for what is essentially the nature of the beast so to speak.
 
Was it really that long ago that we filled out order forms and sent them in the mail? Things need to be put in perspective sometimes. I agree that charging for something that isn't in stock isn't the best way to do business, but to call it dishonest as if there is a malicious intent is a little much. Instant gratification, hand in hand with the entitlement mentality if you ask me.....oh wait a minute, you didn't. Disregard!
 
Charging a customer before shipping or without having the merchandise to ship is a violation of the merchant agreements used by Visa as well as by MasterCard. Depending on the circumstances, it can also be a violation of FTC regulations.
 
Dubbin1 said:
Perhaps you didn't see where I did call them...

I can't believe you people are giving me crap when this company took my money for something they didn't even have. If you had good luck with them than great, I'm not trying to say you didn't but don't give me hell when I didn't.

Oh and if you're going to insult me it's "whine"...
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I love Knifeworks. They are one of the best knife dealers out there IMO. You however come across as a 13 year old, and for all I know you may be. Almost every post you have made on Bladeforums is in some way inflammatory, abrasive, or derogatory. Maybe you should take your griping elsewhere as few people on here seem to sympathize with you, largely as a byproduct of your sour attitude.
 
My experiences have been very good. I ordered a item that was out of stock and recd an email that evening asking if I wanted another item or the item canceled. Your experience is not the same as the 10 or 12 times I have dealt with them. I would not public ally accuse them of dishonest business practices at any rate. I have called and asked them to changes shipping times and combine orders so I didn't have to pay shipping and they have responded . Sorry you are having a problem .
 
Laws, laws, laws, A lawyer walks into a bar....

This is a simple matter, if you don't like the way your being dealt with by a company, be made complete and don't use them anymore. It's good that it was brought to our attention, but to turn this into a "why won't folks agree with me" discussion is interesting. Folks have been made aware, those that can abide, will, those that can't, won't.
 
I don't often post in these kind of things, but I sorta felt I needed to chip in, given my most recent experiences with KW. Have been buying from them for almost a decade now, and if anything, their customer service machine seems to have gotten even smoother with time. The last couple of purchases, I felt they went *way* above and beyond what might be expected from a retail store in terms of communication and aftermarket service. Particularly important for international buyers like myself, I think, since any headaches caused by miscommunications can become magnified by the need for international postage!
 
I'm another very satisfied knifeworks.com customer. Never had an issue or problem in about a dozen orders over the years. I would consider OP's complaint a small annoyance, but that's about it.
 
Knifeworks is the deal, as far as I'm concerned.
I've bought a number of products from them and I can't say a bad word about them.
Their customer service has always been top notch, with me.
 
I have nothing but great things to say about knifeworks. I called back when the m390 military sprints were released and the owner answered and we had a nice 15 minute conversation about knives. They will have my future business for sure!
 
JohnWE said:
Charging a customer before shipping or without having the merchandise to ship is a violation of the merchant agreements used by Visa as well as by MasterCard. Depending on the circumstances, it can also be a violation of FTC regulations.
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Yes, if done the way that Bladeshop has done it. This is not a case where this applies, now I am not a lawyer mind you so. If this were a matter of deceptive business practices, Knifeworks would not be here to begin with, you would see a long list of similar complaints about them on here and on other forums, so I think this is mountain out of a molehill material some folks are dealing with. I can testify to my own experiences, I've bought from Knifeworks for over 7 years and nothing but good service has been had. This is a matter of the software processing a charge, later the seller realized the item is out of stock. A store run by humans that uses software designed by humans is bound to have a flaw or two once in a while.

lessismore said:
Laws, laws, laws, A lawyer walks into a bar....

This is a simple matter, if you don't like the way your being dealt with by a company, be made complete and don't use them anymore. It's good that it was brought to our attention, but to turn this into a "why won't folks agree with me" discussion is interesting. Folks have been made aware, those that can abide, will, those that can't, won't.
Click to expand...

Exactly.
 
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