lum folder failing a spine whack test repeatedly

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Strobengh said:
The internet may not be a classy place, but BF tries to be.

All of this venom directed at Spyderco and not one word uttered against the forumite who sold you the knife in the first place.

:rolleyes:
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he sold me a knife, so what??? spyderco MADE the defective POS.... JD Spydo doesn't have a customer service that I'm aware of... and its not his problem....
"the best cS in the industry" is who has a problem... LOL
 
It's not Spyderco's fault you were told they have "the best" customer service. Spyderco's warranty and repair is clearly outlined on the box and on their website, and if you had read that, you would know that you are wrong and out of line. Spyderco always stands by what they say they will, and most of the time will go even farther, but there is no way to fix this problem as the knife is old, has had multiple owners, and spare parts are dried up. They can't buy a free knife for somebody every time an old knife they used to sell wears out, and they never claimed to do that in the first place. If you don't get it now, you never will. Read this post as many times as you need to.
 
I promised myself that after the youtube post I was done but, like Michael Corleone, I keep getting pulled in.

Tummler-

You sir are a typical "internet bully" trying to be here what you cannot be in the real world. Anonymity is your ally because you have not got the guts to
act this way in the real world. You say" I don't care, I say what I want in real life too." Well unless you are unemployed (probably on welfare, scamming) or flip burgers NOBODY would put up with your ignorance for more than 5 minutes. I am an employer and I know that to be fact.

You say you are older, than what, my car? You antics here and on youtube smack of adolescent fervor and angst. You remind me of the little goth kids at 7/11, just sitting around hating their lives because they know no better.

You have no understanding of the real world, business, warranties or proper adult behavior when interacting with others.

You are ignorant of reality but undeserving of much scorn, you should be pityed instead. You are pathetic.

BK6
 
I don't know, i think tummler has a point. I guess it comes down to what you assume the usable life of the knife is, and how long it preforms well compared to that. If spyderco puts a waranty on a knife for a specific length of time, then i suppose they are stating that the knife should last that long with reasonable use. A waranty that covers forever, assumes that the knife is going to outlast the user. thus, if the knife has worn out before then, i would consider it defective. That would make it spyderco's responsability to repair or replace the product, even if it is out of production. (and as an aside, my sebring lxi is still under waranty, even though that particular car is out of production, making comments about out of production cars not carrying a waranty incorrect).

Tummler may be immature, inconsiderate, etc, and i think its pretty obvious that he is, but spyderco still should look at the blade, and decide if it is abuse or premature wearing of materials. Sal already told Tummler to shut his mouth and send the knife in, and i have no doubt Sal would fix it or offer credit, because he is a stand up kind of guy. tummler would just rather argue about it and make more waves at this point.
 
Kronos said:
Tummler may be immature, inconsiderate, etc, and i think its pretty obvious that he is, but spyderco still should look at the blade, and decide if it is abuse or premature wearing of materials. Sal already told Tummler to shut his mouth and send the knife in, and i have no doubt Sal would fix it or offer credit, because he is a stand up kind of guy. tummler would just rather argue about it and make more waves at this point.
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I have no doubt that he could have gotten credit for the knife had he handled this correctly. Even if he doesn't deserve it and Spyderco isn't obligated by warranty to do it. That's just how stand-up Spyderco is.

However, when a knife is that old and has had multiple owners, who is to say what has happened to it? That's why he should have just sent it in. It could have been taken apart, tampered with or abused and he wouldn't even know, but Spyderco would.

The issue was handled terribly and Tummler has made a complete fool of himself, end of story.
 
J85909266 said:
The issue was handled terribly and Tummler has made a complete fool of himself, end of story.
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I agree. If tummler really wanted some satisfaction, he could have just sent the knife in and at least received credit. Instead, he's taken the low road and would rather have something to bitch about. That speaks volumes of the kind of person he is.
 
What some people don't seem to understand is that a warranty is there to protect both the consumer and the producer of the item. A warranty is not an ironclad insurance policy. It is, instead, a guideline that states what the manufacturer of said item will and will not cover. Spyderco's warranty is issued as such as to be both fair to the consumer and to Spyderco.

IMHO, if this issue had been handled in a much more calm manner with tact and respect, the OP would not be in this situation of buyer's remorse. It appears to me in my dealings with Spyderco as well as the reported dealings around the knife community (not YouTube) that they as an enterprise do everything in their power to satisfy their customers. However, every company has their limits. Spyderco appears to bend over backwards for their customers up unto the point that the customer tries to bend them over. At which point they have the right to refuse service. I run a small business. I do the same thing. The customer is not always right...period.

Class act response, Sal. Count me as one very satisfied Spyderco customer.
 
I'm shipping the knife out today, so the problem is out of my hands... LOL... at least I got to sell a knife to somebody who knows the real deal about it, and is okay with it, and I didn't even have to buy a freaking membership...LOL ban me if you want... I don't care
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Then why are you still here causing trouble? You don't even have the knife anymore. You are merely a troll. You should be banned.


the video WILL STAY UP ON YOUTUBE so that the average person will know my disgust with "the best customer service in the industry"... I know first hand how Spyderco treats their customers and the real deal with Sal and his second-rate company... LOL
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You have to be one of the sillyist people I've ever heard of. Sal told you to send it in. You just stayed around to argue with random people you never met, and mean nothing to you, then got rid of the knife. You don't, and can't know what Sal would have done. You might have gotten your credit. Now you think anybody cares about your you tube rant. You're hysterical. Talk about cutting off your nose to spite your face.

Now, why are you still here if you resolved this by yourself? Joe
 
Someone lock this thread, I get :barf: everytime I see it back on top, yep and I just did it again, Please lock, Ban the troll!!
 
Weld the blade open, make a sheath and wear it on your belt... problem solved! :) Why make things so difficult?
 
Mods- Im sorry for the inappropriate post, I just wanted to show something about the user.
 
I have two old discontinued Spydercos that I sent in to be serviced. They fixed both of them no problems. Of course, I actually sent in the knives, I believe that to be the key ingredient to getting warranty work.
 
James Todd said:
Someone lock this thread, I get :barf: everytime I see it back on top, yep and I just did it again, Please lock, Ban the troll!!
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Maybe when this thread has has run its course, a Mod will send it to Whine & Cheese, where tummler will get the proper response to the questions he has raised.
 
He's getting the proper response right here, without the circus atmosphere to accompany it. That would be playing his game.
 
tummler said:
why isn't it the responsibility of the company with "the best customer service"??? THEY MADE IT!!!
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Let's try again.

It's not their responsibility because it's old, gone through an unknown number of users, &c.

Think about a car. It'll wear out over time. What happens when your car wears out? Do you demand the manufacturer replace it for free if it breaks down? That's just absurd.

Things fail. It's called life.

And if you think your youtube video will do much, think about what people will say when they see your comments? They'll start thinking you're an absolute nutjob. So why would they just take your word at face value?

But don't worry, the thousands of people who've had good CS with Spyderco have all been lying. It really is a giant conspiracy against you.
 
Th232 said:
But don't worry, the thousands of people who've had good CS with Spyderco have all been lying. It really is a giant conspiracy against you.
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I've actually tried to behave and stay out of this thread, but THAT was funny! :thumbup::D
 
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