sharp_edge
Gold Member
- Joined
- Jul 30, 2015
- Messages
- 5,937
Assuming you mattal21 did not notice the blade play as you said, once Hal brought the issue to your attention you should apologize and offer a solution, like offering partial refund like $20-40 for him to keep the knife to see if he agrees or a full refund plus returning shiping fee if he no longer wants the knife. It is very unwise for you to dwell on the lanyard thing and yes it does sound like a lame excuse.