Ok, well here goes. Anyone's name is Roger so I will use that as it makes things easier.
Roger called me about the Duncan Damascus Timebomb. I had it on the sale and clearance section of my site along with all of the other Duncan knives I had left from Brad. The sale price was $750.00 from $1500.00. Roger asked me about the knife over the phone, I unlocked my safe got the knife out took it out of the pouch unwraped it from bubble wrap and answered every question Roger had about the knife. He asked me why it was on clearance and I told him of the bad business Brad and I have had and that I do not care of the kinda quality knives Brad puts out. I was loosing money on all the remaining knives but would be happy when rid of all of them. Looking at the records the knife cost me about $1100.00 as part of a many knife deal to pay for some knife making equipment that he could not afford. I picked up the knife From Brad in person and watched him assemble it, sharpen it and polish it out. I packed up the knife took it home took pictures and put it up on my site. Back in Bubble wrap it went back in the pouch and back into my safe. The knife has never been flipped, repaired or refurbished.
So Roger asked me a lot of questions like, how is the knife when latched closed, so I closed and latched it, very tight you have to squeeze the handles to unlatch it, ok, how tight is the knife when opened, I opened it and told him, the blade and handles are very tight no play, he asked will the latch hit the handles when flipped, I said It has never been flipped and I would not flip it but yes the latch would hit the handles when flipped. He asked, can the latch be removed, I said yes, can the latch be put on the other handle, I said yes, he said well I would either take it off to flip it or put an o-ring on the latch so I could flip it without the latch hitting, I was surprised that he was going to flip it but, his decission. Roger was really weird to talk to and asked me several times if I was going to lower the price any more and I ssaid no, he said he felt unsure spending so much on a knife. He said he was going to research it more, call me back the next day with more questions, a yes or a no answer. I said do you want me to hold it for you? He said neo he would take his chances, and call me the next day. I put the knife away and went on my business.
With all of his questions he never once asked me what if I don't like it? I would have told him, DON't BUY IT! Same thing I tell everyone that asks that. Then when they say they want it and what about returning it I say every time, send a money order or check receive the knife, If you don't like it call me right away and there will not be any credit or pay pal fees, you will only have to pay for round trip shipping! If using a credit card or pay pal the fees will not be paid for by me. I tell people this several times a week! He never asked, and when I got home the next day at 8 am he already placed the order by credit card on line without calling me back. I shipped the knife out the same day to him. He got the knife, called me and imediately starting telling me how I sent him a repaired or refurbished knife, that was completely worn out and he could prove it.
Well from there we did not get along very well. The knife was brand new from the maker, never used, flipped etc. There is no evidence of wear on the knife, I explained the marks on the blade, they are from manufacturing, even a post here a guy says his regular time bomb has the same marks, regardless, the knife is brand new from the maker, never used or flipped. He did not wait to talk to me, had to have the knife, never made any other agreement on returning etc, I described the knife honestly to him, he states he was and is fully aware of my policy's. I have lots of fees, involved, my stand is clear on this. The restocking fee as stated on my site clearly says 15% that is $112.50, I charged him $100.00.
The buyer had to have that knife, he ordered it on his own free will by credit card. fees and shipping were incured and he did not like the knife. I don't buy anything without knowing what my options on the product are after the purchase, warranty. return etc. If they are not acceptable to me I either don't buy it or agree and ammend the policy with the seller.
His views were aired on another forum where I was not even a registered member, he did not like the positive things that were said about me and my business practices, so he is now here and I am sure he is not done yet! I can not afford or will I send knives for people to test drive, raise hell on a forum and expect me to pay the fees!
I have a guy that called me Saturday, I have got to return my XXX knife, my wife accepted the package she looked the knife up on the forum and she is pissed I spent so much, I have to return it. What do I do? Send it back, pay the fees, keep it, it is not my problem.
I know now I could have never pleased Roger. Wish he never called, wished he never placed the order on line.
Roger do what you need to do, I was honest and did my best to make your purchase fair, fast, and enjoyable.
