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My Dispute with "The Bright Edge"
- Thread starter anyone
- Start date
"...With all of his questions he never once asked me what if I don't like it? I would have told him, DON't BUY IT! Same thing I tell everyone that asks that. Then when they say they want it and what about returning it I say every time, send a money order or check receive the knife, If you don't like it call me right away and there will not be any credit or pay pal fees, you will only have to pay for round trip shipping!
Dave, I see you edited your post.
You also didn't quote the WHOLE point Bob was making; which I don't see anything wrong with.
HE KNEW WHAT???
I thought your first comment was classy too; "I suppose the knife "could" have been new, but it doesn't look like it to me..."
LIKE I SAID BEFORE; braundc was very happy with the knife.
Dave, I see you edited your post.
You also didn't quote the WHOLE point Bob was making; which I don't see anything wrong with.
HE KNEW WHAT???
I thought your first comment was classy too; "I suppose the knife "could" have been new, but it doesn't look like it to me..."
LIKE I SAID BEFORE; braundc was very happy with the knife.
Robert thanks for posting your side of the story..from what i read in the varius forums that this dispute has aired you are a stand up guy to deal with
and if i can take it further i could gues it seems that if this was handled a tad better by the buyer we may not been reading any of this..I did not knew the knife was 1/2 prised to begin with and if i was buying it, it would had raised a small(or maybe a big ) red flag but i am prety sure i would had not made a sting about the latch at a 50% off...i think that`s my last post on this matter i wish you both a happy ending although it looks very unlikely at this point
PS those CC and PP charges are a real pain in the ars and can eat up a small profit in no time.... and buyers don`t want to know about them :footinmou
and if i can take it further i could gues it seems that if this was handled a tad better by the buyer we may not been reading any of this..I did not knew the knife was 1/2 prised to begin with and if i was buying it, it would had raised a small(or maybe a big ) red flag but i am prety sure i would had not made a sting about the latch at a 50% off...i think that`s my last post on this matter i wish you both a happy ending although it looks very unlikely at this point
PS those CC and PP charges are a real pain in the ars and can eat up a small profit in no time.... and buyers don`t want to know about them :footinmou
- Joined
- Nov 28, 2003
- Messages
- 81
If someone is not sure about a knife, light or anything else I say and they ask me what if I don't like it, I always tell them, Don't buy it. Save us both a lot of grief! Check one out at a show, at a store, ask around, research it. After you do this for a while you can tell when someone is not sure and once they get the product, they have thought about how much the price is, by the time they get it they have almost made themselves sick talking themselves into returning it right away. Buyers remorse, happens all the time, everywhere, with everything!
Let me just say of the 5 plus years I have been in business, few million dollars in products sold, I dare you to find 5, no 4 no 3, no 2 people unhappy with dealing with me. I told Roger everything I could about the knife, and answered every question he had. Look at the forums I frequent, I am the picture posting whore! I would have and do send pictures to anyone that asks, I could have sent Roger a pic of every spec of the knife, he did not ask, he did not ask about returning the knife either.
Show me in any way where there are marks from wear on the knife? There are none, anyone knowing anything about knives could see that the liners are blue and untouched, try wearing grooves in a blade from flipping it and not wear off the anodizing, look at the washers, no wear, the knife has never been used flipped or played with period!! A bali does not care what side is going to wear by flipping, how would the knife be tight closed and loose opened, it would be loose open or closed.
RGray, like I told you on the phone, none of these guys have done business with me but Roger. RGray you know my reputation, it does me little good to even respond.
Let me just say of the 5 plus years I have been in business, few million dollars in products sold, I dare you to find 5, no 4 no 3, no 2 people unhappy with dealing with me. I told Roger everything I could about the knife, and answered every question he had. Look at the forums I frequent, I am the picture posting whore! I would have and do send pictures to anyone that asks, I could have sent Roger a pic of every spec of the knife, he did not ask, he did not ask about returning the knife either.
Show me in any way where there are marks from wear on the knife? There are none, anyone knowing anything about knives could see that the liners are blue and untouched, try wearing grooves in a blade from flipping it and not wear off the anodizing, look at the washers, no wear, the knife has never been used flipped or played with period!! A bali does not care what side is going to wear by flipping, how would the knife be tight closed and loose opened, it would be loose open or closed.
RGray, like I told you on the phone, none of these guys have done business with me but Roger. RGray you know my reputation, it does me little good to even respond.
Cougar Allen
Buccaneer (ret.)
- Joined
- Oct 9, 1998
- Messages
- 75,776
Once again the opinions RGRAY is expressing are his own personal opinions and not necessarily the opinions of the moderators of TGB&U.
Bob is the only dealer I know the personally inspects all of his production knives upon arrival and before shipping. Were there quality issues with this custom knife? Hard to say, probably, allot of custom knives have a nick here or uneven grind there. Sounds like Bob is no longer stocking Duncans for that exact reason.
I dont know if my reputation here is worth a dime but I can and will say this....
Bob is a personal friend. Has slept in my home, driven with me, ate with me and drank beer with me.
Friend.
This issue has been eating him up for days, the buyer was more than aware and threatened to come to the fourms to "ruin him".
I will add I have spent quite a lot of money on his site before and since I have met him in the real world.
Many people have many "faces" behind a computer screen.
I am glad the second buyer was happier, yes...but do I think causing this to happen [when the policies are CLEARLY laid out on the automated checkout screen] is very uncool?
HELL YES, I do!
Bob is a genuine knife afficinado, like MOST of us.
Bob is a personal friend. Has slept in my home, driven with me, ate with me and drank beer with me.
Friend.
This issue has been eating him up for days, the buyer was more than aware and threatened to come to the fourms to "ruin him".
I will add I have spent quite a lot of money on his site before and since I have met him in the real world.
Many people have many "faces" behind a computer screen.
I am glad the second buyer was happier, yes...but do I think causing this to happen [when the policies are CLEARLY laid out on the automated checkout screen] is very uncool?
HELL YES, I do!
Bob is a genuine knife afficinado, like MOST of us.
He stood up for what he believed is right, and did not try to push off any issues.
Some of the rest of you may not deal with him over this issue, but I think that I might give him a try.
I appreciate unvarnished honesty more than anything, and I buy knives.
Best Regards,
STeven Garsson
Some of the rest of you may not deal with him over this issue, but I think that I might give him a try.
I appreciate unvarnished honesty more than anything, and I buy knives.
Best Regards,
STeven Garsson
Sorry to take so long to get back to this
I had a wedding to attend this past weekend and had to work today. Anyways, there are some statements that have been made that are not accurate.
First, I had heard rumors that some of Brad Duncans work may be suspect. Thats why I opted to call Robert at my own expense. I specifically wanted to avoid having to deal with Brad after hearing not good things about him. Robert is correct in stating that I did not ask him about what if Im not satisfied because the whole point of making the call was to verify the condition of the knife.
Robert DID tell me that there was no latch-gate, I said that I would put an O-ring on it to flip it. I dont think its right for any dealer to think that a knife should just sit in a collection never to be played with.
I dont get where people are thinking that I was impatient to get the knife? When I called Robert, I said that I wanted to do a little more research and that if I wanted the knife and his website did not use SSL (secure socket layers), that I would call him back and purchase it. When I made the decision to buy it, I went ahead with the purchase because the site was secure. I dont order from sites that transmit CC data in clear text. Even if I had called him back to order it, I would not have asked him about the lockup since that had already been discussed.
And yes, I did ship the knife back to Robert without asking for authorization. I was not happy as the knife was not in the condition stated. However, I did NOT accuse Robert of deliberately misleading me. I merely suggested that it looked like someone may have been flipping the knife WITHOUT his knowledge. I do not know how many employees work at M&B Fine Gifts, or what access they have to merchandise.
Looking at the flat spots on the tang pins made the knife look worn from manipulation. What was I supposed to think?
I had to pay to ship the knife back, so Im out on this deal too. This has also taken up a great deal of my time and I asked Robert to Please make this right so I could go away without any hard feelings or anything bad to say. I did tell Robert that I would contest his charge to my card and that I would post negatively about the sale. Robert was quick to point out his store policy but it should also be noted that he stated that same policy states that he will work with a seller to make things right. That has never happened so far in this case.
I dont doubt that Robert has had many satisfied customers and has lots of friends as a result. Robert has some really nice knives on his site to say the least. Given this situation, Im not surprised that his friends will come out to support him. Thats why I felt compelled to post the photos and email messages.
The sad fact is that Robert and I got off to a very bad start and that we obviously do not like each other. That would account for the great deal of acrimony in our exchanges.
At this point there is very little I can do. I do not feel to blame for the latch being loose any more that I feel to blame that he chose to reduce the price another $50.
The bottom line is that I dont like getting hit for $100 when I went out of my way to research the knife and verbally verify its condition with the seller. Its not like I just changed my mind about wanting the knife. Sending it back was not very fun for me given the letdown it has caused for me.
Lastly, I have chatted via email with Doug (the Knifes new owner). He is happy with the knife as a latchless piece. He also staed that the latch didn't work but that he was aware of that before he bought it. I can only wish that I'd have known.. I had a great deal of apprehension in posting the photos because I didnt want for Doug to feel that I was trashing his knife. Doug is an outstanding fellow and he understands that the latch was my only serious issue with this knife.
The fact is, that the knife was absolutely beautiful. One of the nicest balis Ive ever seen. But latchless balis are not something I have interest in. The only latchless bali I have is a Spyderfly and it has been turned into a project.
First, I had heard rumors that some of Brad Duncans work may be suspect. Thats why I opted to call Robert at my own expense. I specifically wanted to avoid having to deal with Brad after hearing not good things about him. Robert is correct in stating that I did not ask him about what if Im not satisfied because the whole point of making the call was to verify the condition of the knife.
Robert DID tell me that there was no latch-gate, I said that I would put an O-ring on it to flip it. I dont think its right for any dealer to think that a knife should just sit in a collection never to be played with.
I dont get where people are thinking that I was impatient to get the knife? When I called Robert, I said that I wanted to do a little more research and that if I wanted the knife and his website did not use SSL (secure socket layers), that I would call him back and purchase it. When I made the decision to buy it, I went ahead with the purchase because the site was secure. I dont order from sites that transmit CC data in clear text. Even if I had called him back to order it, I would not have asked him about the lockup since that had already been discussed.
And yes, I did ship the knife back to Robert without asking for authorization. I was not happy as the knife was not in the condition stated. However, I did NOT accuse Robert of deliberately misleading me. I merely suggested that it looked like someone may have been flipping the knife WITHOUT his knowledge. I do not know how many employees work at M&B Fine Gifts, or what access they have to merchandise.
Looking at the flat spots on the tang pins made the knife look worn from manipulation. What was I supposed to think?
I had to pay to ship the knife back, so Im out on this deal too. This has also taken up a great deal of my time and I asked Robert to Please make this right so I could go away without any hard feelings or anything bad to say. I did tell Robert that I would contest his charge to my card and that I would post negatively about the sale. Robert was quick to point out his store policy but it should also be noted that he stated that same policy states that he will work with a seller to make things right. That has never happened so far in this case.
I dont doubt that Robert has had many satisfied customers and has lots of friends as a result. Robert has some really nice knives on his site to say the least. Given this situation, Im not surprised that his friends will come out to support him. Thats why I felt compelled to post the photos and email messages.
The sad fact is that Robert and I got off to a very bad start and that we obviously do not like each other. That would account for the great deal of acrimony in our exchanges.
At this point there is very little I can do. I do not feel to blame for the latch being loose any more that I feel to blame that he chose to reduce the price another $50.
The bottom line is that I dont like getting hit for $100 when I went out of my way to research the knife and verbally verify its condition with the seller. Its not like I just changed my mind about wanting the knife. Sending it back was not very fun for me given the letdown it has caused for me.
Lastly, I have chatted via email with Doug (the Knifes new owner). He is happy with the knife as a latchless piece. He also staed that the latch didn't work but that he was aware of that before he bought it. I can only wish that I'd have known.. I had a great deal of apprehension in posting the photos because I didnt want for Doug to feel that I was trashing his knife. Doug is an outstanding fellow and he understands that the latch was my only serious issue with this knife.
The fact is, that the knife was absolutely beautiful. One of the nicest balis Ive ever seen. But latchless balis are not something I have interest in. The only latchless bali I have is a Spyderfly and it has been turned into a project.
One thing that I'd like to add is that one other time I bought my "first" knife from another dealer and it was not as advertised. When I spoke to that dealer he checked my complaint against another copy of the product and agreed that it was incorrectly represented. This dealer told me to wait a couple days and that he would send me a pre-paid / pre-insured mailer to return the knife in...
I was so floored by the outstanding service that I received from that dealer that I have gone back and purchased many knives from him over the years. I'm really glad that I was treated so well by this dealer because he has had many knives that I would not have been able to buy anywhere else.
The crazy thing is that this dealer who treated me so well seems to get a lot of flack from folks who have had problems with him.
I've pretty much decided to stick with the dealers who have treated me well over the years and avoid the temptation to look elsewhere. I've NEVER had any problems with EDC, New Graham or even Zilla, so hopefully I can get what I'm looking for from them.
I was so floored by the outstanding service that I received from that dealer that I have gone back and purchased many knives from him over the years. I'm really glad that I was treated so well by this dealer because he has had many knives that I would not have been able to buy anywhere else.
The crazy thing is that this dealer who treated me so well seems to get a lot of flack from folks who have had problems with him.
I've pretty much decided to stick with the dealers who have treated me well over the years and avoid the temptation to look elsewhere. I've NEVER had any problems with EDC, New Graham or even Zilla, so hopefully I can get what I'm looking for from them.
I think you should eat the $100.00 and move on.
His website states what the deal is, and you proceeded on anyway. He regrets selling to you, you regret buying it, and no one is happy, but business is business.
This was not a deal conducted over the Blade Forums, by a private party. This was something YOU made public, so take your medicine, take the hit on the credit card, learn from the experience, and hopefully, you will publicly STFU and work harder when considering a deal NEXT time.
Best Regards,
STeven Garsson
His website states what the deal is, and you proceeded on anyway. He regrets selling to you, you regret buying it, and no one is happy, but business is business.
This was not a deal conducted over the Blade Forums, by a private party. This was something YOU made public, so take your medicine, take the hit on the credit card, learn from the experience, and hopefully, you will publicly STFU and work harder when considering a deal NEXT time.
Best Regards,
STeven Garsson
Cougar Allen
Buccaneer (ret.)
- Joined
- Oct 9, 1998
- Messages
- 75,776
There seems to be only one point the parties to this transaction disagree on and it's a matter of fact, not ethics.
Roger / Anyone believes he asked whether the knife locks up tightly both open and closed and was told it did. Based on that he believes he is entitled to a full refund.
Brightedge / Bob, if I understand you correctly, you believe your recollection of the conversation is substantially different from Roger / Anyone's recollection of it. I'm not sure I understand exactly what your position is, Bob. Are you saying Roger knew or should have known you did not say it locks up tight both open and closed?
What if I'm considering buying a balisong from you some time in the future? Is there any way I could find out whether it locks up tight both open and closed without risking a $100 restocking fee to find out?
It seems to me that you didn't understand the question. I don't believe you had the slightest intention to deceive; I think you were trying your best to answer as honestly and clearly as you could, but you don't know anything about balisongs....
anyone said:
brightedge said:
Roger / Anyone believes he asked whether the knife locks up tightly both open and closed and was told it did. Based on that he believes he is entitled to a full refund.
Brightedge / Bob, if I understand you correctly, you believe your recollection of the conversation is substantially different from Roger / Anyone's recollection of it. I'm not sure I understand exactly what your position is, Bob. Are you saying Roger knew or should have known you did not say it locks up tight both open and closed?
What if I'm considering buying a balisong from you some time in the future? Is there any way I could find out whether it locks up tight both open and closed without risking a $100 restocking fee to find out?
It seems to me that you didn't understand the question. I don't believe you had the slightest intention to deceive; I think you were trying your best to answer as honestly and clearly as you could, but you don't know anything about balisongs....