Need help - Sandman5656 (DJ Sanders)

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Techno

Feedback: +362 / =0 / -0
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Jul 30, 2013
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I recently bought a $500 knife from a member here and was told that it didn't have any blade play. I received the knife yesterday and flipped it open three times before checking for blade play as I always do. Upon checking I discovered that it had both vertical and horizontal play so I immediately sent the member a PM letting him know about the play and asking him for a refund. I told him that I could send the knife right back to him. He asked me to send the knife back to him before I he would refund me. This is where I need help. Should I send the knife back before he gives me a refund or demand a refund before I send it back? Keep in mind I have over 100 positive feedbacks here while he has 11.

Another issue with the member is that he has went on facebook and is talking crap about me for no reason at all. He is claiming that I am a crook and saying not to do business with me. I'm not sure why he would stoop this low considering that we have only messaged back and forth about the issue less than 10 times. He posted all of our private messages on facebook for everyone to see which I have no problem with honestly because I was very polite in my responses.

Any help would be greatly appreciated.
 
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I typically issue the refund first and include return shipping as well in similar situation (had to do it only once when I missed a slight blade wiggle due to the lock not setting quickly).

I'd say you should receive the refund first and then send back the knife. It's just more honorable that way I feel, as it is sellers mistake to have overlooked certain f&f facts causing you trouble. That's the least he can do.

I also hope you paid via PayPal goods in case the push came to a shove... Good luck and hope you settle this quickly and to the satisfaction of both.

And yes it's a bladeforums rule, no deal is done until both parties are happy.
 
Thanks for the input.

I have had an instance where I was unfamiliar with OTF knives and didn't describe the knife accurately. The buyer contacted me about it and I immediately sent a refund with extra added in for return shipping. I feel that it is only fair.

I did pay via Paypal goods so if push does come to shove I will file a claim against him.
 
Techno, demanding full refund ASAP isn't exactly polite. And you forgot to mention that he offered to pay out of pocket if necessary for it to go back to Curtiss to be tightened up if you felt it was loose. Don't act so sweet.
 
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I gave you an opportunity to send it back then I'd refund, or have Curtiss fix the issues! You refused both. End of deal!
 
Generally one ships back the item,then once received seller refunds. If you paid by PayPal goods you are covered. If the communication has gotten unfriendly,file a claim immediately and PayPal will hold funds in account. Follow their instructions.They will tell you to return it to verfied PayPal address for the seller. I would personally make sure to send signature required if you are uneasy about the return.
 
The main reason I started this thread is for advice. I don't claim to have all the answers. I wasn't sure that I would be covered by Paypal if I sent the knife back to him first.

Would any of y'all be happy if you received a $500 knife and it wasn't as described? I just want to take the proper steps to do this correctly but the seller will not discuss it civilly between us. He chose to go bashing me on Facebook basically saying that I'm a crook. If that wasn't jumping to conclusions then I don't know what is.
 
I also told you that I would send it directly to Curtiss and he could send it directly back to you.
 
Sorry I don't trust you, I don't know you! You can't get a refund anywhere in this country without returning merch first. End of story
 
So the best thing to do is file a claim to inform Paypal of the issue and then send it back? If so I will do just that and get this resolved. I'm not here for drama and this is my first time to ever have any on here. The reason I asked for a refund immediately was so that I could send the knife back immediately as I was about to go to the post office anyways.
 
If he offered to have it overhauled by Curtiss for you why not take that if you really wanted the knife? That I don't understand.
 
Well you just now joining the site to chime in on the matter is what I don't understand.


So.................................

That is directed at PMKNHD by the way.
 
I would have said return the knife to the seller for a refund, but seeing as he's made a new account just to mess with you, you're right to be cautious...
 
PMKNHD said:
Techno, demanding full refund ASAP isn't exactly polite. And you forgot to mention that he offered to pay out of pocket if necessary for it to go back to Curtiss to be tightened up if you felt it was loose. Don't act so sweet.
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A brand new member here on BladeForums, & your very first post is in the GBU, just to badmouth a reputable member here with your very subjective, ridiculous comment...welcome to BF!

Granted, I do not know all of the facts to this transaction, but what I do know is this: Techno has completed over a hundred transactions on this forum, with a 100% Feedback rating. Demanding a full refund ASAP, when I knife is not accurately described is not being impolite. What is impolite, is somebody who isn't being honest & forthcoming, in describing a knife that has blade play issues & trying to unload it on an honest & unsuspecting member.

I'm assuming, that had this issue been disclosed in the first place, that Techno would not have made this purchase. If I purchased a knife, & upon receiving it, learned the seller had not been completely honest in his description, I would have handled the situation in the exact same manner! The burden of sending a knife (sold with issues) back to the maker, & possibly waiting 2-3 months for the issue to be corrected, is very poor customer service to the person who sent you $500 of his very hard earned money , & is simply unacceptable!

Techno- I wouldn't even deal with this person anymore...you made an honest attempt to contact the seller & state that you aren't happy...period! If this were me, I wouldn't waste my time with somebody who behaved in this matter; trashing you on another media outlet is not cool, nor productive in helping find a civil remedy to the situation.

Two things you need to know, PMKNHD:
1. Paying via PayPal "Goods" gives buyers 100% protection in cases like this.
2. A BF sale between 2 parties, is not a completed transaction, until both parties are both happy :D & completely satisfied. Techno is obviously not satisfied. The seller should return his money ASAP! If he won't agree to handle this in a professional, ethical manner, just file the PayPal dispute, ASAP!

Techno: I don't mean to insult you, but please tell me that you did purchase this $500 knife via PayPal goods? Was this a BladeForums transaction (not that it's relevant-as long as you used Paypal Goods)?

Best of luck on working this out, Techno- these are the type of transactions/member's who I honestly worry about, when purchasing a knife. Any honest guy would have refunded you already, no questions asked!
 
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I disclosed all issues I was aware of. I offered to take it back then refund! You refused! I offered to pay to have it shipped and fixed! You refused! What more can I do in this situation?!
 
Techno said:
Experienced members please chime in. I just want to resolve this and be on my way.
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Well, not sure if I'm 'experienced' but I do know that Dave is excellent for fixing anything of his. I had an F3 that had a very tiny amount of vertical play. He had me send it in and it was back in my hands in about... 3 weeks? And that was the TOTAL time including shipping from Canada--->USA--->Canada.

My advice if you really do want the knife is to take up the seller on the offer to pay for shipping to Dave, have him fix it, and enjoy!

EDIT: if the seller has created a new account just to chime in on the thread that doesn't inspire confidence
 
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