Ok so my story....
I got my money back from Gene about 4 weeks ago via an international Bank transfer. He simply wouldn't do Paypal.
In early 2013 I paid in full $660 for a custom O.R.B. with Marbleized Carbon Fibre scales (with the deep Grooves/texturing) and Red liners. 6 months after full payment and more than 1 year after placing the order, I was sent an O.R.B. with smooth Carbon Fiber Scales and no liners. I wrote back and attached my (very clear and specific) email showing the Spec I had requested. I think I didn't get a response the first time and wrote again a month or so later. Gene wrote back and admitted his mistake, was very apologetic and told me he would have me taken care of. I then wrote back and asked how that would work? Should I send the knife or what?? Gene wrote back and said that he would make me a new set of Marbleised CF scales and the red liners and mail them to me...So no need to send the knife in.
Then I waited another 5 months and wrote back. No response, Then 1 month later I wrote again, this time a little more tarty, Gene responded with a rambling email telling me that Marbleised CF was extremely hard to come by and he had Marie checking for it daily. I waited another 6 months. Then I wrote a pretty frustrated email requesting a refund.No response, then I wrote another and another each with about a week or 10 days between writing. Then I found this thread. Once I chimed in and started putting my story up Gene began to respond with extremely long rambling emails...one after another. I felt like i was getting somewhere and that I might actually get my money!
So Gene agreed to refund me although refused to use Paypal (even though that is how I paid him) and said that I could keep the knife and he would still refund me (this and everything else listed in this thread made me very suspicious). After a short time I returned the O.R.B to Gene's PO.Box with tracking. I sent Gene the tracking information and tracked the package myself. After about 10 days it was listed as "Delivered". Gene told me he had checked his PO. Box and the knife was not there.....but he'd still refund me. I didn't believe him so I sent the tracking link again and screen shots showing the package listed as Delivered. He wrote back and said that if you copy and paste the tracking number into the USPS website (I had shipped via Australia Post and was tracking the package through their website) that it showed the package somewhere far off in another state of America. I never tried this and simply didn't believe what Gene was telling me considering the information at hand. Regardless, I decided to launch and investigation through Australia Post....
I was totally shocked when I got an email from Australia Post one week later saying that the package was due to be delivered today!!!! (almost 40 days after is was listed as delivered). What the hell was going on??? So I emailed Gene and apologised for doubting his story about not receiving the knife. He eventually responded and accepted my apology and then we moved on to discuss the refund. Well like I said at the start of this post, the money came through, actually he sent me $1000 US. and called it a baby gift (we recently had triplets which I had mentioned to him earlier.) I was very pleased and a little humbled, perhaps I had miss judged this guy and he was just doing his best to get everybody 'Taken Care of'
Then one day a short time later the O.R.B arrived back to me marked as RTS... WTF???? I phoned to Australia Post and asked them to explain...... As it turns out... the knife was delivered to Gene's PO.Box when it was listed as Delivered...and there is sat for almost 40 days until my investigation uncovered it again.... USPS simply collected it up and sent it back because it had not been collected from Gene's PO.Box..... WEIRD OR WHAT???
So now, I got a refund of $1k and the O.R.B (albeit not to my spec).... (Its for Sale if anyone is interested, please PM me)
Gene (or whoever he is)
Poor communicator - Check
Spin Doctor - Check
Crap Business man - Check
I would never deal with again - Check
Completely dishonest - Uncheck
Thanks for listening,
Lawrie