Yea....
Tell us more about this "small time knife guy".
- I assume if he is small time, he most likely inspected the knife upon receipt (most larger resellers conduct inspection of high-ticket items, especially if it is made for discerning niche market...)
- Why didn't he fulfill his obligation as a merchant (assuming he was not some "dude" on the forum) and offer you a refund or be the facilitator in the warranty service?
- Are you sure he was selling a new knife? If he wasn't a dealer listed on Medford's AD list, did he purchase from an authorized distributor?
I can go on and on about how a lot of details are missing...
Please note, although I am a Medford fan, assuming this knife that you purchased truly was "NEW", then I can understand the frustration, as it not only passed the assembler's check, but also the final QC's hands as well (not to mention, your "small time knife guy" and his assessment of the "NEW" good prior to listing the product for sale). If that is truly the case, I would:
- A) disclose the person you purchased the knife from, and give Medford the details (people get hosed on all levels). They do work with distributors (as do many small businesses, as it's easier to manage a a few vendor contracts and allow them to manage network distribution instead of multiple vendor contracts and conducting the distribution themselves) and I am sure they can run the names.
That may not change the outcome, but it does add validity to your claim and the more honest, upfront, and diligent you are as a consumer in understanding their warranty policy, the more available and accommodating they will be. This is not just with Medford, but with any company...due diligence of understanding policy and explaining your case is always beneficial.
- B) MKT is a small company employing people they care about, that are assembling a product that has their name on it. Medford is a proud person. Nothing wrong with that. As much as it might be frustrating, navigate the situation knowing full well the frustrations that they may be experiencing as well.
They see a product that was assembled by a problem employee. They have their frustrations as they are business dealing with x,y, and z, but still have to deal with issue "c" and are concerned about the long tail implications of their brand and their perception as this product cycles its way through the ether.
My point in all of this is simple:
- that knife should have never left the factory that way
- that knife did leave the factory
- that knife fell into the hands of the reseller
- the reseller should have never sold that knife
- the reseller should have contacted MKT regarding the product
- the reseller sold it to you
- the reseller refused to deal with the issue (at least that is what I am assuming about the "griped about the knife")
- you are left dealing with neglect at multiple points
This all is a process. You are on one end, thinking "what is up with the centering" and MKT is on the other end thinking "where did this knife come from, do we know the history behind it"
Be patient. You have a pulse from them. Just be mindful. If you love the knife, know that maintaining a good relationship with its maker is key to you being able to use it confidently. Who knows, one day you may need to send in that knife for a re-profile, or an adjustment. Just know that there is a person on the other end of the line.
Regards
- Kris