Richard is awesome If you've never sent him a knife you dont know what your missing. I sent him an emerson super cqc 7 that was butter knife dull. Richard called me when he got my knife in the mail to tell me it had arrived, and to go over exactly what i wanted him to do to the knife before he did it. He would have shipped the knife out the same day he received it but i work late and he waited to talk to me before he did anything to it!! After he finally got ahold of me we chatted for a bit and you just know when you talk to him you're dealing with a stand up guy. I got my knife back super fast and it has a beautiful polished edge that will split hairs i have no doubt about it. Bottom line if you want a killer edge on your blades and you want it done right by someone who knows what they are doing send your knife to Richard, the only complaint i have is he barely charges you anything to sharpen your knife, For the services he does he should be charging a lot more for what he does, you will be amazed if you send this man a knife.